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AZ Auto Gallery of Mesa

Mesa, AZ

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Employees
Reviews
Vehicles
4.8
23 Reviews
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310 N Val Vista Dr. Suite 103

Mesa, AZ

85213

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Showing 23 reviews

August 16, 2023

The car I bought had no oil after driving off the lot. Car issued warnings immediately. I added oil to take it back to service after talking to the salesman. After they supposedly fixed it now the car is More

by ezequiel.moreno1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
TC Petruzzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

AZ Auto Gallery of Mesa responded

Ezekiel, I am sorry you do not feel like you received spot on customer service. We strive to make all of our customers happy every single day which is why when you called and stated that the vehicle was leaking oil we offered to have you get it in immediately so we can take a look at it and get it fixed even though the car was driven off the lot and you declined Warranty we were still more than happy to try to take care of you, disregarding that you could’ve been racing the vehicle or doing something to caused the issue. All we cared about was taking care of our customer. We took care of the issue and your service advisor requested to keep the car for one more day to run more tests. You declined and stated that you wanted the car back, at which point you took it to another state and said that there were more issues going on. It is hard for us to look at a vehicle in another state. It is an Audi S6 which is a high performance vehicle. The vehicle was put through a rigorous inspection as well as through emission and passed with flying colors. What would you like us to do now that you have taken the vehicle against your service advisors recommendations and more things have gone wrong? We do want to help you out you are our customer. Give us a call 833-289-2924

Helpful
May 22, 2018

Best experience buying a car I've ever had. The whole process was so easy and I almost couldn't believe it when I was driving away in my new car just over an hour later. More

by CJ4118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger, Paul, Kelly
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Helpful
March 15, 2007

Mr. and Mrs. Driver, Just wanted to thank you for the Mr. and Mrs. Driver, Just wanted to thank you for the stress-free service you provided us. In the past buying a car has been nothing but headaches More

by gary123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Miller
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