Aaron Chrysler Dodge Jeep Ram

I’m speaking on the service dept only, last time I bought a car there and dealt with sales was two years ago, which was fine. This review was on the service department and specifically Lorena. Lack of commu a car there and dealt with sales was two years ago, which was fine. This review was on the service department and specifically Lorena. Lack of communication was the main problem. She gave us a text number should we have any questions at the beginning of the transaction. Never once did she respond to our numerous inquiries about status of our vehicle. Numerous calls to her took us to her voicemail. Once we did get ahold of her and she had this odd reaction to our update question as to what we’re asking was odd or not relevant. Maybe it’s her off putting style that doesn’t connect to customer service expectations. We finally sent an email in to a representative and she miraculously called us and told us the car was ready for pick up. Our recommendation is she does not work in service. Should we have to bring the car in in the future we will make sure she is not our representative again. More

This place is a joke! We went down to look at a Honda we were interested in. We had our own financing and a budget that wasn’t and isn’t going to change. We found one that We went down to look at a Honda we were interested in. We had our own financing and a budget that wasn’t and isn’t going to change. We found one that had some damage but was overall a good car. But it was just about $1500 over budget. We sat down with the salesperson who then proceeded to add an additional $6500 in warranty and other nonsensical options. We explained that we didn’t want any add ons and had a tight budget. We were transparent with her and told her that if we could get the car for our budget we would buy the car. The sales lady appeared to understand and had to go back to speak with her manager. Manager comes back and basically no deal was made. Fine no problem. We aren’t in a rush. A day goes by and they start contacting me wanting to know if there’s anything that can be done. Uhm did they not hear us the first time we were there? Additionally, they RAISED the price of the same car online! Seems like a very dishonest place and now I’m glad we didn’t buy because who knows what is really going on with that car. Sad because it’s for my son as his first car and he is naturally disappointed and also now has a firm understanding of why car buying is such an awful experience no matter how hard you work to be prepared for the games they play. More

The WORST service department I have ever been to. Service advisor had an attitude with me, told me she needed authorization which could takeup to a week, when no authorization was needed. I then co Service advisor had an attitude with me, told me she needed authorization which could takeup to a week, when no authorization was needed. I then contacted another dealer they said they would take care of me right away. Then I even got an attitude from the cashier. I then completed a survey. But no follow up to try to fix the problem. This new company just took over the dealer, sad that no one cares no more about the customer. I will let everyone that I come in contact with know about my very bad experience More

Michele my service advisor is great! Very helpful, professional, and tries to help as much as she can to expedite matters. Very helpful, professional, and tries to help as much as she can to expedite matters. More

Great customer service, helpful, knowledgeable, friendly, I’ve been a customer for over three years. I’ve been a customer for over three years. More

Your are the GSM in AARON in Norco. please see the below my experience then let me what you think. -------------------------------------------- do NOT sell your car in this dealer. T please see the below my experience then let me what you think. -------------------------------------------- do NOT sell your car in this dealer. This is my real experience. I sold my car on 3/9/2023. But I got a check 4/11/2023. They took more than 1 month. I am so disappointed on their attitude (specifically named Em., Pr. who is buyer and buyer manager.) They told me 5-10 days to get a check. But they kept postponed it 2 weeks, 3 weeks, and 4 weeks. While they keep delaying the check return. They are NEVER sorry to me at all. Very RUDE, NO ownership for their job. And they pushed me to contact BMW to check the status their payoff check. (that is their job. I didn't send their check to BMW. They sent it. But they asked to contact BMW to me???) My total experience: DO NOT SELL A CAR to this place. you can get the check ONE MONTH later based on my experience. ONE MORE: their Purchasing manager who named Pr. is very RUDE. Thanks. More

I drove 80 miles for good prices from victorville ca area. Ravi(salesman) was good to work with. Later I think Aaron's customer service better than other dealership I had gone to before going to see Rav area. Ravi(salesman) was good to work with. Later I think Aaron's customer service better than other dealership I had gone to before going to see Ravi/Aaron dealership. More

Me and my husband bought a car from here and had the best experience! The general sales manager shadi came out and saved us so much time and back and forth! Best car buying experience we’ve ever had! experience! The general sales manager shadi came out and saved us so much time and back and forth! Best car buying experience we’ve ever had! More

Let me tell you…. Suzy was nothing but an absolute pleasure to work with. She was the nicest, most knowledgeable, and patient sales consultant I have ever dealt with. Suzy was nothing but an absolute pleasure to work with. She was the nicest, most knowledgeable, and patient sales consultant I have ever dealt with. If you need a car, go visit Suzy at Aaron CDJR More

I have an absolute amazing experience with Aaron CDJR of Norco! They are all very professional, extremely helpful and just pleasant all around. Honestly, they’re the best dealerships I ever worked with! Norco! They are all very professional, extremely helpful and just pleasant all around. Honestly, they’re the best dealerships I ever worked with! More