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Aaron Chrysler Dodge Jeep Ram

Norco, CA

4.1
768 Reviews
Welcome to Aaron Chrysler Dodge Jeep Ram! Your #1 Trusted Dealership In Riverside County! Doing Business The Aaron Way Our dealership is here to offer the best financing options for our customers. Great Financing Options Our Norco dealership is here to offer the best financing options for Norco Chrysler, Dodge, Jeep, and RAM customers Certified Used Vehicles We provide excellent certified used vehicles that have undergone many quality checks. Check out our hours and map page for driving directions to our dealership. Friendly Professional Assistance Our technicians are here to help in any way they can. We will help determine what maintenance your vehicle needs.
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1983 Hamner Ave

Norco, CA

92860

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Showing 768 reviews

October 22, 2023

I dropped off my car on Friday morning and was supposed to get a call later that afternoon which never came. I called Saturday morning to get info and nobody picked up the phones. I went down to the dealer More

by THURMANITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 25, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm really sorry to hear about your experience. It's not the level of service we aim for and it sounds like we've let you down here. We'd appreciate a chance to discuss this further with you directly so that we can understand what happened and how best to rectify it. Please reach out when convenient for you. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com cell: 858-933-4615 work: 951-272-3110 ext. 2130

Oct 31, 2023 -

THURMANITO responded

I want to thank Donavan and Max for helping to take care of this issue. Donavan reached out, heard my issue, made sure the parts I needed came in and Max took care of my car this morning! I dropped the car off at 7:30am this morning and my car was ready before noon. Thanks again!

Nov 01, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Thank you for giving us the opportunity to make things right! It's great to hear that Donovan and Max ensured you received attentive service and that your vehicle's repairs were addressed in a timely manner. We are committed to your complete satisfaction, so please let us know if there's anything else we can do to provide a full 5-star experience for you moving forward. Drive safely! - The Aaron Chrysler Dodge Jeep Ram Team

October 21, 2023

Worst car buying experience I've ever had. I was forced to buy vendor packages with the statement it is the way they keep their prices down. I wanted the car so I had no choice. I waited fo More

by Kevin D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SUJAN SOUNDERRAJAN
2.0
This rating includes all reviews, with more weight given to recent reviews.
ALBERT KUMAR
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Kevin D. responded

Worst car buying experience I've ever had. I was forced to buy vendor packages with the statement it is the way they keep their prices down. I wanted the car so I had no choice. I waited for hours and hours as they tried to figure out how to install these vendor packages (like an electronic license plate). Also waited cause finance couldn't figure out how to use their computer system. He was new and the system was new, but there was no one to help him. Also received a due bill to have scratches fixed by their service department. Also told them the power steering wheel adjuster and the am/FM antenna are not working. Was told service would call me to schedule an appointment. 3 months later, still no call and no appointment. Called my sales person and now he recommends I go to my local Chrysler dealer to get them fixed, even though AARON sold me the car. What a joke. Just overall bad experience here. Would recommend everyone to stay away from this dealership

Oct 25, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Kevin, I'm really sorry to hear about your experience. It's our goal to make the car-buying process as smooth and efficient as possible, so it's disappointing that we fell short in this instance. We'd like a chance to rectify these issues for you and I think it's best I step in here. I will search for your contact information and be in touch directly so we can discuss further steps together. Thank you, Frank Pierce - General Manager - (951) 271-4040 - frank.pierce@aaroncdjr.com

October 21, 2023

It's a fabulous dealership I would not go anywhere else to buy a car Zane and Tony everyone was fabulous it was a fun day buying a car I would recommend Aaron Chrysler to anyone you won't be disappointed I More

by vickierae22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Employees Tony and Jackie and Oscar great customer service and great help they are wonderful and MJ too, JALIL AHMADI, NABIL ZEIN
Oct 23, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're so glad to know you had a fabulous experience with Zane, Tony, and the rest of our team at Aaron Chrysler Dodge Jeep Ram! We always aim for fun and stress-free car-buying experiences. Feel free to drop by anytime - we'd love to see you again!

October 20, 2023

It’s a great dealership, has excellent service, have quick service and flexible time availability. More

by Isel Molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Oct 23, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Aaron Chrysler Dodge Jeep Ram, and for your business. We are grateful to have you as a customer, Isel!

October 20, 2023

My service advisor did a phenomenal job. My appointment was for an oil change, while there I remembered I needed a quote on my sun visor that randomly fell off. She provided the quote in the More

by Richard Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Oct 23, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Richard, we're delighted to know that our service advisor provided you with such a great experience at Aaron Chrysler Dodge Jeep Ram! We always aim to help our customers save money where possible and keep them updated throughout the process. Thanks for your amazing review!

October 19, 2023

Very friendly and willing to work with you come down if you’re interested in buying a new are used car 10/21/23 adding to my review so I had some issues with the doge charger 06 so my wife took it in on More

by Leonbrider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
It was more people can’t remember there names , JUSTIN ZAMORA
Oct 19, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're glad to know you found our team at Aaron Chrysler Dodge Jeep Ram friendly and accommodating. We appreciate your recommendation!

October 19, 2023

I was referred to Aaron a few years ago by a good friend who told me to go see Max because I was extremely unhappy with the dealership I'd been using for a number of years. I had a major issue that needed t More

by DJ Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAXIMINO MONROY
Oct 19, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Jeremy, we're so glad to know that Max and our team at Aaron Chrysler Dodge Jeep Ram have consistently provided you with excellent service. We appreciate your loyalty despite the distance! Thanks for sharing your experience.

October 19, 2023

I would like it if they would do what they say. A few lies just to sell a car. They do not follow up on ther commitment to the buyer. More

by RYOUDOVICH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
MIGUEL MARTINEZ
Oct 25, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

It's disappointing to read your review as we strive for transparency and honesty in all our dealings. We take your feedback seriously and would like the opportunity to discuss this further with you. Please reach out at a time that suits you best so we can address any concerns directly. Thank you, Frank Pierce - General Manager - (951) 271-4040 - frank.pierce@aaroncdjr.com

October 18, 2023

The service at Aaron Dodge who is great! It was fast and efficient. Just the way it should be More

by denay1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Monroy
Oct 18, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Thank you for leaving Aaron Chrysler Dodge Jeep Ram a five-star review! We love to know when our customers are happy. See you next time!

October 17, 2023

I was very pleased and impressed with there skills in a salesman they were determined for me to drive off with my new vehicle I’m very pleased and satisfied with my purchase i will recommend others to make More

by CBCHRISBECERRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ALBERT KUMAR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn johnson, JALIL AHMADI, OMAR ALIMARI, NABIL ZEIN
Oct 18, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're delighted to know you had a great experience with us at Aaron Chrysler Dodge Jeep Ram! It's wonderful that our team could help make your car buying process smooth and satisfying. Thanks for recommending us, we appreciate it!

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