Academy CDJR

Management here knows the add ons (gps, flashing brake light etc.) is a scam. I feel bad for your sales people, having to surprise people with the extra cost. Don't put all the "mission statement" stuff o light etc.) is a scam. I feel bad for your sales people, having to surprise people with the extra cost. Don't put all the "mission statement" stuff on the wall then scam all your used car customers. Q saved this deal. More

Courteous and fixed issue. Kept us informed. Will use again in the future if we have problems. Kept us informed. Will use again in the future if we have problems. More

Jordan was fantastic! Communicated very well. Went over my entire bill in detail. Academy was also great! Addressed all of my service needs on a timely basis. Fantast Communicated very well. Went over my entire bill in detail. Academy was also great! Addressed all of my service needs on a timely basis. Fantastic work! Fantastic dealership! More

Setup an appointment for Fiday 12/6 @ 9:00 am. Dropped my 24 Ram off Thursday evening. Truck making a chirping noise at idle and also on engine shutoff. Had the noise on video and video was shown Dropped my 24 Ram off Thursday evening. Truck making a chirping noise at idle and also on engine shutoff. Had the noise on video and video was shown to mechanic and service advisor Hayley Rinehart. Also had problem with fuel economy getting worse over time with no change in driving. Friday i had to call Hayley around 1:30 for updates and they hadn't even looked at the truck yet. 9:00 am appointment time. Completely unacceptable. Was asked to send same video I showed. Called back at 5:30 for updates and nothing. I was then told the mechanic was off Saturday so I probably wouldn't get my truck til Monday! No offer of a loaner vehicle, just be out of a truck for 4 days. Hayley never reached out to give information. I had to call first. Saturday mechanic was there working on his own vehicle. My wife and I decided to get the truck. Paperwork said he drove the truck (6miles), let it run and shut it off and on multiple times but couldnt re-create the noise. Noise didnt need re-created. The truck should of been on the lift. The exhaust, belts, pulleys, suspension, fan, etc. should have been inspected for the problem. Typical dealership. Very incompentent mechanics, no one wants to take the time to thouroughly find the problem. That noise never happened until about 3 weeks before taking it to dealer. Will try somewhere else. Horrible service dept from advisor to mechanics. More

Helpful, kind & courteous. Thank you for servicing my vehicle in a timely manner. Happy holidays! Thank you for servicing my vehicle in a timely manner. Happy holidays! More

Great Service. Appreciate their efficiency and working me back in when I was last for appointment. Appreciate their efficiency and working me back in when I was last for appointment. More

Since I have been servicing my car at Academy, it has always been a good experience - and today was no exception. always been a good experience - and today was no exception. More

It took 3 weeks to change an alternator generator and for someone who works on equipment for a living I can understand parts are sometimes hard to get but not that long someone who works on equipment for a living I can understand parts are sometimes hard to get but not that long More

I had a great experience getting my oil changed. Jordan Russel was fantastic—he made scheduling and coordinating the service quick and hassle-free. The team was professional, efficient, and kept me Jordan Russel was fantastic—he made scheduling and coordinating the service quick and hassle-free. The team was professional, efficient, and kept me updated throughout. Highly recommend! More

Jordan was well prepared and now ce to me and my daughter. The service to my vehicle took longer than it should have. I was there for almost 3 hours daughter. The service to my vehicle took longer than it should have. I was there for almost 3 hours More