Academy CDJR

Best Service Team I have dealt with, Honest, Friendly, Upfront and Helpful. They are not like the Service Dealerships in Kokomo, They are 100% Better at Customer Service, how they talk too you and the inf Upfront and Helpful. They are not like the Service Dealerships in Kokomo, They are 100% Better at Customer Service, how they talk too you and the information given is better explained. Keep Doing What Your Academy... More

$2000 of added on items to advertised price was a shock. Then find out pulse brake system I paid for was not installed. Also lost my drivers license and was not called about it being left on copy machine. Then find out pulse brake system I paid for was not installed. Also lost my drivers license and was not called about it being left on copy machine. Also was not informed I was paying $3500 for the extended warranty. Windshield had a chip that I didn't notice until driving home. More

I had an amazing experience with Korbin! He was super friendly, found out all the answers to questions I asked if he didn’t already know them. Listened to my concerns and wants. Didn’t press He was super friendly, found out all the answers to questions I asked if he didn’t already know them. Listened to my concerns and wants. Didn’t pressure me into doing anything I didn’t want to do. I will definitely be going back. More

This was by far the best experience I have ever had purchasing a vehicle! All the staff were very knowledgeable, polite, and helpful. Would definitely recommend and travel back to the dealership again. purchasing a vehicle! All the staff were very knowledgeable, polite, and helpful. Would definitely recommend and travel back to the dealership again. More

As someone who has worked in the automotive industry for over 20 years—across sales, service, body shop, and detail departments—I'm very familiar with how dealerships should operate. Unfortunately, my recen over 20 years—across sales, service, body shop, and detail departments—I'm very familiar with how dealerships should operate. Unfortunately, my recent visit to Academy was the most disappointing experience I've had at any dealership to date. I scheduled an appointment to view a 2024 Dodge Hornet, but upon arrival, I was told by a salesperson named Korbin that no one by the name of "Autumn" (who had confirmed the appointment) worked there. He was also unaware of the appointment or the vehicle in question. After some confusion, I was informed that the vehicle had either been loaned out or was experiencing mechanical issues and awaiting a part—two very different explanations offered by different staff. Despite my clear interest in a specific vehicle, the General Manager began aggressively pushing alternative models, including hybrids, which I repeatedly stated I was not interested in. After declining multiple times, he finally backed off. He offered to work out a deal involving my trade-in and an employee discount I provided, but abruptly left to assist another customer and never returned. After a 20-minute wait, another manager stepped in to help finalize the numbers. When the offer was finally presented, Korbin became condescending, implying I didn’t understand the value of the added features (such as GPS and a car tracker). More concerning, he misrepresented the trade-in value by stating I would receive my full payoff—when in fact, I was being offered $3,700 less. After doing the math myself, I pointed this out. I attempted to thank him and shake his hand despite our clear disagreement, at which point he made a dismissive comment about the mileage on my vehicle ("It does have over 100k on it"). At that point, I decided to leave. Given this experience, I will not be purchasing from Academy, nor will I be recommending them to others. Charles Blake More

Out of all the shops out there, this is one of the most attentive and fair shops I've been to. Jordan really sets the standard though when it comes to service and punctuality. Clean, comfortable lounge/sho attentive and fair shops I've been to. Jordan really sets the standard though when it comes to service and punctuality. Clean, comfortable lounge/show floor. In terms of big repair shops, it's probably my favorite. More

Frustrating that the initial issue i brought was never resolved due to apparently faulty sensors I had just purchased from O Reilly. Having them installed but never properly programmed. That's disappointi resolved due to apparently faulty sensors I had just purchased from O Reilly. Having them installed but never properly programmed. That's disappointing. But having the radiator replaced in a timely fashion with thorough service earns the 5 stars. More

At the last minute I had to have a shuttle ride and it was taken care of. was taken care of. More

Very patient and understanding when making a comparison with various models. Our sales partner, Marquis "Q" Singleton, answered our questions clearly or sought the right answers from dealership resources. with various models. Our sales partner, Marquis "Q" Singleton, answered our questions clearly or sought the right answers from dealership resources. We were completely confident in our choice as we drove away with our new purchase. More

Q was very helpful and knowledgeable when I asked any questions about the vehicle and warranty. questions about the vehicle and warranty. More