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Academy CDJR

Tipton, IN

Overview
Employees
Reviews
Vehicles
4.4
360 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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6002 W Field Dr

Tipton, IN

46072

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Showing 360 reviews

March 14, 2025

Purchasing the car went pretty well. However, we wer forced to purchase the add-ons that we did not want. We have had issues with the add-ons and have reached out to the dealership man More

by charlesandericac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Arredondo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexa Pasquale
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Apr 03, 2025 -

Academy CDJR responded

I'm truly sorry to hear about the issues you’ve experienced with the add-ons and the lack of response from the dealership. This is certainly not the level of service we strive to provide, and I completely understand your frustration. It’s important to us that you get the support and resolution you need, and we apologize for not addressing your concerns in a timely manner. I’d recommend reaching out directly to a manager or service supervisor, or if you'd like, I can help facilitate that for you. We’re committed to getting these issues resolved as quickly as possible. Thank you for your patience, and we appreciate your feedback. Adam Arredondo, General Manager adam.arredondo@drivechariot.com

March 14, 2025

My salesman Michael was phenomenal; and while Bob (Bobbi) haggled with me; we finally made a deal. I was Made to feel welcome, Bobbi shared his chocolate with me, the dealership was VERY clean, EVERYONE was More

by skidoorn2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abanoub Boles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kandil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

Thank you so much for your detailed feedback! We're so happy to hear that Michael and Bob provided you with a welcoming, friendly experience and helped you find the perfect 2025 Jeep Grand Cherokee L Limited. It’s also great to know that Bob even shared his chocolate with you — now that’s going the extra mile! We do apologize for the extra wait after the paperwork was signed. While it was out of Michael and Bob’s hands, we truly appreciate your patience as we made sure everything was perfect for you. Your satisfaction is important to us, and we’ll continue working to make the process even more efficient moving forward. Thank you for choosing us, and we hope you enjoy your new Jeep! We look forward to assisting you again in the future.

March 12, 2025

Very good! I drive past several dealerships to go to this one that is much closer to my home. They are honest and haven't broken anything. More

by JennyJeepGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

Thank you for your kind words and continued trust! We’re thrilled to hear that you make the extra effort to visit us, and we’re honored to have earned your loyalty with our honesty and quality service. We truly appreciate you choosing us and look forward to taking care of you for years to come!

March 10, 2025

Experience was smooth and quick. Jordan was very polite and new his job Fantastic experience More

by Topdogliberty
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey, Jordan Amburgey
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Apr 03, 2025 -

Academy CDJR responded

Thank you for your feedback! We're so glad to hear that your experience was smooth and quick, and that Jordan provided fantastic service. It's great to know he was polite and knowledgeable throughout the process. We truly appreciate your kind words and look forward to assisting you again in the future!

March 10, 2025

Easy to work with, fair trade value, would deal with again. From sales to finance to delivery made us feel like family. More

by pennymen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
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Apr 03, 2025 -

Academy CDJR responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a smooth experience from start to finish, and that you felt like part of the family throughout the process. It’s great to know that the trade value and service met your expectations. We truly appreciate your trust, and we look forward to working with you again in the future!

March 09, 2025

They were very helpful and made the buying process very easy and quick. I was very satisfied More

by kiara.swygert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis "Q" Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

Thank you for your great feedback! We're so glad to hear that the buying process was easy and quick for you. Providing a smooth and hassle-free experience is our top priority, and we’re thrilled that you were satisfied. We appreciate your trust and look forward to assisting you again in the future! Please let us know what we can do to receive a 5-star visit from you.

March 08, 2025

Great service, great communication, on time and you know what your bill is without surprises. That is customer service. More

by bking0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for your fantastic feedback! We’re so glad to hear you had a great experience. We believe in clear communication, transparency, and providing top-notch service, so it’s wonderful to know we hit the mark for you. We truly appreciate your trust and look forward to serving you again in the future!

March 08, 2025

An excellent and proficient dealership for general matenance and repairs when they are needed. Very professional. More

by opmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for the kind words! We're so glad to hear that you've had a positive experience with our maintenance and repair services. We always aim to provide professional and efficient service, and it's great to know that we've met your expectations. If you ever need anything in the future, don't hesitate to reach out!

March 08, 2025

They have bad communication when servicing my car. Just because it was on their dime, they took their time fixing my car. Took 3 months to get my car back. More

by mrslinda67
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

I’m truly sorry to hear about your experience and the extended wait time to get your car back. We understand how frustrating poor communication and delays can be, especially when it impacts your day-to-day life. This is certainly not the standard we aim for, and I want to apologize for the inconvenience it caused. Please reach out to us directly so we can better understand what happened, address any outstanding concerns, and ensure that we improve our processes moving forward. We value your feedback and are committed to making things right. VP of Fixed Operations, Kim Bush kim.bush@drivechariot.com

March 07, 2025

Brought Jeep with appointment on Tuesday and they asked me to return on Wednesday ( short on Techs) after not even looking at it. 40 mile drive one way for me. Returned next day and they worked on it and s More

by deb437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your experience, and I sincerely apologize for the inconvenience and frustration you’ve encountered. We understand how upsetting it is to make the effort to bring your Jeep in, only to have the issue remain unresolved. This is definitely not the level of service we strive to provide, and we want to make this right. Please reach out to us directly so we can look into your situation, provide an explanation, and ensure the issue is properly addressed. Your satisfaction is very important, and we’re committed to resolving this for you. General Manager, Adam Arredondo adam.arredondo@drivechariot.com

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