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Access Ford of Corpus Christi - Service Center
Corpus Christi, TX
1,804 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,804 Reviews of Access Ford of Corpus Christi - Service Center
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July 23, 2020
Customer service was not good. We were told our call would be returned several times and never heard back. We made the service man mad by calling 2 times a day. We were just concerned. Yes we should not would be returned several times and never heard back. We made the service man mad by calling 2 times a day. We were just concerned. Yes we should not have called, but neither of us knew the other had called. I apologized for that to him when I picked up the truck. We felt because he was mad he was putting us off. I contemplated not to write this as he and I have since talked and apologized but still these type of issues will still come up and I believe customer satisfaction is a big part of doing this type of work. I was worried at first because I have a vehicle that I purchased the oil change plan and didn’t want the employee to get mad at us for mentioning this . Don’t want any retaliation for trying to help Ford and it’s employees to remember without the customer you don’t have a job. Our issue is resolved on my end and I believe on his as well. We all have bad days. More
by SCOOTY1959
Verified CustomerEmployees Worked With
July 20, 2020
Good job in oil change, but didn’t fix the recall repair work. Problem with car matches recall definition! Computer analysis of this problem is insufficient! work. Problem with car matches recall definition! Computer analysis of this problem is insufficient! More
by ARGENTAHOME
July 16, 2020
GREAT AS ALWAYS!! Professional, helpful, friendly as always. Just there for an inspection. I will be back in a few weeks for routine maintenance. Great job as always Professional, helpful, friendly as always. Just there for an inspection. I will be back in a few weeks for routine maintenance. Great job as always. More
by STRIKELADY
Employees Worked With
David Byrne
July 15, 2020
Quick and easy Joe was great, I wish the new sales team was not going thru 3 people to get a good price, when I say give me your best price, thats what I expect. not Joe was great, I wish the new sales team was not going thru 3 people to get a good price, when I say give me your best price, thats what I expect. not 2 hrs of waiting. Why is San Antonio thousands of dollars less ? More
by RWBTX
Employees Worked With
Joe
June 30, 2020
Fast, friendly service and they had me in and out in no time. They practiced social distancing, and gave my car a free sanitizing, I would highly recommend! time. They practiced social distancing, and gave my car a free sanitizing, I would highly recommend! More
by DBYRNE72
June 27, 2020
Very accessible, professional, informative about the problem with my vehicle... serviced and informed me if anything else went wrong, they would be there...very friendly problem with my vehicle... serviced and informed me if anything else went wrong, they would be there...very friendly More
by DIANARDZ007
Employees Worked With
June 26, 2020
Dishonest I recently had my 2016 F150 in for repair. Bad cylinder head temperature sensor. While at the dealership the passenger side rear door sustained some p I recently had my 2016 F150 in for repair. Bad cylinder head temperature sensor. While at the dealership the passenger side rear door sustained some paint damage. There was an attempt to cover this up but it did not work well. As I have been working from home the truck had been sitting and had been nowhere but the dealership and my drive way. Last week I went to clean out the passenger side front seat. This was the first time I had been on that side of the truck since it returned from the dealership. That is when I discovered the damage. There had been several days pass since it's return from the dealership. I didn't figure it would do any good to complain at that time since several days had passed. The service writer took pictures of the pre-existing condition on the outside when I brought it to you for repair. I'm sure those pictures don't exist anymore. I just won't be using your repair facility any longer. More
by nofreekingpassword
Employees Worked With
June 26, 2020
Right on time Great bunch of folks to deal with in the service department. Nice to see the smiles (even with the face coverings) and get noticed and remembered eac Great bunch of folks to deal with in the service department. Nice to see the smiles (even with the face coverings) and get noticed and remembered each trip. More
by KLOSTERMAN39
Employees Worked With
June 09, 2020
Service on navigator First oil change on 2019 navigator. The service was excellent fast and thorough. Left car spotless. The service tech was very friendly and helpful. I First oil change on 2019 navigator. The service was excellent fast and thorough. Left car spotless. The service tech was very friendly and helpful. I would go there and will since I have a 100,000 mile service agreement. More
by NUECESJVD
Employees Worked With
David Byrne, Roy Richter
June 08, 2020
They were amazing. Mr. Roy was very communicative and I would most definitely use them again. They were fast and I was in and out when they were finished. would most definitely use them again. They were fast and I was in and out when they were finished. More
by GADDISMIKEY
Employees Worked With
Roy Richter
