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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,802 Reviews
Call Service Center (361) 792-2819
Today: 7:30 AM - 6:00 PM Closed Now
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1,802 Reviews of Access Ford of Corpus Christi - Service Center

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September 28, 2024

There is a communication problem with this company. You can call and leave a message, schedule online, chat with someone online, but no one will ever call you back. It is frustrating when you try for D More

by SASHWORTH2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback. I sincerely apologize for the communication issues you’ve encountered, and I understand how frustrating it must be to not receive a response after multiple attempts. This is certainly not the level of service we strive to provide. I’d like to personally assist you in resolving this matter and improving the communication process. Please reach out to me directly at adamrodriguez@lithia.com, and I will make sure your concerns are addressed promptly. Thank you for bringing this to our attention, and I hope to have the opportunity to restore your trust in our service. Best regards, Adam Rodriguez Service Manager adamrodriguez@lithia.com

More
September 28, 2024

As usual the service was excellent! ! Shawn and Juan were very helpful kind and professional More

by Susietippsmaggieannasusie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn excellent!
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Sep 30, 2024 -

Access Ford of Corpus Christi responded

Thank you for your fantastic review! We're thrilled to hear that Shawn and Juan provided you with excellent service at Access Ford of Corpus Christi. We appreciate your support and look forward to seeing you again!

September 26, 2024

This advisor Shaun was very professional. Explained everything and had it ready in a timely manner. More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Sep 26, 2024 -

Access Ford of Corpus Christi responded

Thank you for the great review! We're glad to hear that Shaun provided you with professional service and kept you informed throughout the process. We appreciate your feedback and look forward to seeing you again next time at Access Ford of Corpus Christi!

September 26, 2024

Shaun hudson was a very professional and quick service associate. Appreciate his work. Getting pretty tired of doing all of these reviews with nothing in it for me. More

by DUNLAP2M
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Access Ford of Corpus Christi responded

Thank you for recognizing Shaun's professionalism and efficiency at Access Ford of Corpus Christi. We appreciate your feedback and understand the effort it takes to leave reviews!

September 25, 2024

Contacted for recall then brought vehicle in and parts were not available creating an unnecessarily long wait, then told me they would not release it. If you knew that you should have had the parts availa More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bel and Scott
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Sep 26, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced regarding the recall and the unavailability of parts. It’s frustrating to have to wait longer than expected, especially when you were counting on timely service. I would like to personally look into this matter and ensure we address your concerns appropriately. Please reach out to me directly at adamrodriguez@lithia.com so we can resolve this issue and improve your experience. Thank you for your patience, and I hope to hear from you soon. Best regards, Adam Rodriguez Service Manager adamrodriguez@lithia.com

More
September 25, 2024

They were quick to attend to my needs. They were also friendly and courteous. I also like that they broke down the issues along with the amount needed to fix. More

by DORISJARDONMORENO62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. Rodriguez
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Sep 25, 2024 -

Access Ford of Corpus Christi responded

Thank you for the five-star review! We're glad to hear that you were attended to quickly and found our team friendly and courteous. It's great to know that you appreciated the clear breakdown of the issues and costs. We look forward to seeing you again next time at Access Ford of Corpus Christi!

September 25, 2024

Work was done quickly and throughly. Adam was knowledgeable and professional in his job responsibilities. More

by Willie Blalock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Rodriguez
Report | Print
Sep 26, 2024 -

Access Ford of Corpus Christi responded

Thank you for the five-star review, Willie! We're glad to hear that Adam provided you with quick and thorough service while demonstrating his professionalism. We appreciate your support and look forward to seeing you again next time at Access Ford of Corpus Christi!

September 25, 2024

I TOOK MY CAR IN FOR A OIL CHANGE AND WAS DONE IN LESS THAN 30 MINITES. SHAUN DID A GREAT JOB... I WILL BE BACK.... More

by rushrocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SHAUN HUDSON
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Sep 26, 2024 -

Access Ford of Corpus Christi responded

We're glad to hear Shaun provided such efficient service for your oil change at Access Ford of Corpus Christi! Thank you for the review, and we look forward to seeing you again soon.

September 25, 2024

Great service, professional staff, friendly people, and knowledgeable technicians; they kept me aware of everything pertaining to my vehicle. More

by ANDY_SMITH_AT_SAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hudson
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Sep 26, 2024 -

Access Ford of Corpus Christi responded

Thank you for the fantastic review, Andy! We're thrilled to hear that you received great service and that our team kept you informed throughout the process. We appreciate your feedback and look forward to seeing you again next time at Access Ford of Corpus Christi!

September 25, 2024

Juan is always kind and very helpful very professional thoughtful courteous there should be a hall of fame for guys like one keep up the good work one you're going to make a whole lot of folks happy More

by terrynational361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Access Ford of Corpus Christi responded

Thank you for the wonderful feedback! We're delighted to hear that Juan's professionalism and kindness made your experience at Access Ford of Corpus Christi a great one. We'll be sure to share your kind words with him!

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