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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,804 Reviews

1,804 Reviews of Access Ford of Corpus Christi - Service Center

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March 08, 2024

As in the past,good work and great people. And done in a rather short period of time. More

by J.R.
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Buentello
Mar 08, 2024 -

Access Ford of Corpus Christi responded

Thank you for the 5-star review! We're thrilled that you consistently receive good work and exceptional service at Access Ford of Corpus Christi. Your satisfaction is our priority, and we look forward to providing you with continued excellence. Safe travels!

March 07, 2024

I dropped off the vehicle in the morning at my appointment time at 10:30. They sent me a message back. Stating that it needs the tires needed rotating. I send a message back OK include that? I was More

by BIGSAMD205
Recommend Dealer
No
Employees Worked With
Always had great experience and know everyone there
Mar 08, 2024 -

Access Ford of Corpus Christi responded

Hello, We understand your time is valuable, and the experience you have detailed receiving is regrettable. It's important that we stay in communication with our service guests - acknowledging them when responses are received and keeping them informed of their vehicle's status. Your feedback will be discussed with our team and we will work to ensure instances like this are not repeated. As a valued customer of ours, I'd like to speak with you directly as well. Please email your preferred method of contact and availability to me at adamrodriguez@lithia.com, and I will reach out to you at the first opportunity. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

March 06, 2024

I did not agree with or think the mechanic was up to par. I have been a diesel mechanic that is why I did not agree with his diagnosis. The pickup was there four times for the same problem and the first time More

by RRAYBROWN
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
Mar 07, 2024 -

Access Ford of Corpus Christi responded

We're sorry to learn about your experience. We always aim for top-notch service, and I regret to learn that this was not the case for you. Please reach out to me at a time convenient to you so we can work toward a solution for your pickup. Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

March 04, 2024

Juan kept an open line of communication during the whole process of having my vehicle repaired. I appreciate the excellent service I received. Thank you. More

by Danzona82
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Buentello
Mar 05, 2024 -

Access Ford of Corpus Christi responded

We know it can be stressful when needing vehicle repairs of any length, Dan, and the Access Ford of Corpus Christi team is happy to help make things easy as possible for our service guests. Thank you very much for allowing us to care for your vehicle and leaving the kind feedback. Juan will be proud to hear his communication was valued and your overall experience was excellent. Travel safe and reach out to us again whenever we can next be of service.

March 02, 2024

Hard working people Good smiles delivered good service very easy to understand the problem with my vehicle More

by Baldemar
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Juan Beuntello
Mar 04, 2024 -

Access Ford of Corpus Christi responded

Baldemar, we're glad to know our team at Access Ford of Corpus Christi was able to provide you with great service and clear communication about your vehicle's needs. Thank you for the positive feedback!

March 02, 2024

It took quite a while to get the recall done but when we finally got them to do it they came to our house to do it. Service tech that came was very nice and answered any questions we asked him. More

by janiepv
Recommend Dealer
Yes
Mar 05, 2024 -

Access Ford of Corpus Christi responded

Thank you, Janie, for your patience as we worked to address your vehicle's recall needs. We're happy to hear your mobile service technician delivered you informative, attentive and kind assistance. Travel safe and please reach out again whenever we can next be of assistance.

March 01, 2024

Bel communicated with me on everything the techs were doing I would rate her a 10 but 5 is the highest More

by JACKST.MALO
Recommend Dealer
Yes
Employees Worked With
Bel
Mar 01, 2024 -

Access Ford of Corpus Christi responded

Jack, we're glad to know Bel kept you well-informed throughout your visit at Access Ford of Corpus Christi. She'll be proud to learn of your high praise. We appreciate you working with us to care for your vehicle and look forward to your next return.

March 01, 2024

Quick courteous knowledgeable Shaun was so very helpful and courteous. Service was done in a timely manner. More

by JASERVICES
Recommend Dealer
Yes
Employees Worked With
Shaun Hudson
Mar 01, 2024 -

Access Ford of Corpus Christi responded

Thank you very much for your feedback and trust in the Access Ford of Corpus Christi team with your automotive needs. Shaun will appreciate hearing you enjoyed courteous assistance while visiting us, and it was our pleasure to have you safely back on the road in a timely manner. Safe travels and we'll see you again next time!

February 29, 2024

Called to get an oil change asap. Was able to get an appointment quickly. Was greeted by Shaun when I arrived. He was very friendly and kept me updated on progress. Great experience. More

by BSCHUM6136
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shaun Hudson
Feb 29, 2024 -

Access Ford of Corpus Christi responded

We're glad to know you had a great experience with Shaun and our team at Access Ford of Corpus Christi. Thank you for choosing us for your oil change, we appreciate the positive feedback!

February 29, 2024

Bell is very courteous and is always making sure that the work is done correctly in a timely manner. I thank her for being so kind and helpful. More

by JELONGORIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bell
Feb 29, 2024 -

Access Ford of Corpus Christi responded

We're glad to know that Bell's courteous and efficient service made a positive impact on your experience at Access Ford of Corpus Christi. We appreciate the kind words. Thank you for your 5-star review!

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