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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,779 Reviews

1,779 Reviews of Access Ford of Corpus Christi - Service Center

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September 08, 2023

The service depth. Is very helpful and always take great care of you and your vehicles. I wouldn't go anywhere else More

by Rosendo Castilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noe
Sep 08, 2023 -

Access Ford of Corpus Christi responded

Rosendo, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 08, 2023

The employees are very helpful at this dealership. They are very accommodating and easy to talk to. More

by CKOPCAK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 07, 2023

I had an appointment, left my car there for the estimated 2 hours they said it would take to have the oil changed and tires rotated, and when I went back to pick it up, they hadn’t even started on it and wou More

by FMOORE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember their names
Sep 11, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

I had a nail in my tire, drove straight to the service center and they got me right in. They were fairly fast and helpful. More

by BRANDON.SCHUMACHER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roel Alaniz
Sep 05, 2023 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Brandon, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

The service was was slow and I to conek some parts that were not complete More

by decline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
2.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

Could not tell me why neither of my front doors would not open. High charges for what should have been covered as a manufacturing defect. Took too long to do minor repairs. I would not use this facility unle More

by GMCCLENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide our customers with a quick and efficient experience. I apologize for not meeting this standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco (JR.) Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

August 31, 2023

I thought my turbocharger had blown up. Juan advised me that it was more likely a high pressure discharge from a blockage. He was exactly correct. My diesel particulate filter had bec More

by Mike Oberski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Access Ford of Corpus Christi responded

Hi Mike, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

August 31, 2023

Great place to buy a vehicle our family has bought a couple of vehicles here and we are very satisfied customers. Plus the people are extremely friendly. Over all a great place to buy a vehicle. This is More

by OCHOAALMA890400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Access Ford of Corpus Christi responded

HI, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Access Ford of Corpus Christi.

Sep 01, 2023 -

OCHOAALMA890400 responded

Thank you 😊

August 30, 2023

Terrible customer service my car wasn't ready when they said it would be. And wouldn't call me back when I called to check on it More

by ANNASDENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I tried to talk to the manager and he did not call me back either. I don't know what his name was. I had to go to yaw because it was a recall.
Sep 03, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

August 26, 2023

Signed a contract stating this dealership would fix oil leaks if I bought truck. I have made 3 payments on this truck and it’s been in my possession for a total of 3 weeks. It still has the same xxxx leak More

by JEICHINGER0
Recommend Dealer
No
Employees Worked With
Adam Rodriguez
Aug 29, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

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