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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,782 Reviews
Call Service Center (361) 792-2819

1,782 Reviews of Access Ford of Corpus Christi - Service Center

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January 01, 2023

Sales lady was great she was the only reason we bought in corpus. If not for her we would have bought in Houston. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Jesika Mejorado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 30, 2022

Great service on our vehicle, Mr. Juan was not a great service member kinda moody. Everyone else was helpful and friendly. Thank you More

by AGUERRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We appreciate your patience with us. We hope to see you again down the road.

December 27, 2022

Car in for first oil change and tire rotation fluids got overlooked tires never got done oil all over the engine very sad job , service desk was really good just service never got performed completely More

by NONE3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure was very upset on my first visit
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Dec 31, 2022 -

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

December 24, 2022

The customer service was absolutely awful. Kept making excuses for why my vehicle had not been finished. Do not recommend, will never go back. More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
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Dec 28, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.comThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

December 22, 2022

Excellent place to get oil change fix problems clean friendly will tell people about this place More

by TIM.CRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Access Ford of Corpus Christi responded

Hi Tim, Thank you for the review! We are glad your time with us was a friendly experience! We hope to work with you again here at Access Ford of Corpus Christi!

December 18, 2022

Trent and Jonathan did a great job scheduling and completing the repairs to our Lincoln Nautilus. They kept us updated, were very professional and made sure the repairs met Lincoln’s high standards. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
Report | Print
Dec 18, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 17, 2022

Neither salesman or sales manager would EVER return my phone calls one day after purchasing. A crescent wrench was left lodged between the hood and windshield. A razor blade was left under the passenger s More

by DEAN_POLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Golden
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Dec 20, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Golden Gonzales ggonzales@lithia.comProviding a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Dean, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

December 17, 2022

It was a good experience the. Ejidal was not fixed but it was a recall . More

by QCDAVE2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
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Dec 18, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 17, 2022

Clean worked hard for our business polite employees Quick and organized staff showed vehicle and accessories More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Scott Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Williamson
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Dec 18, 2022 -

Access Ford of Corpus Christi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 16, 2022

I will continue to do business with this Dealership. Each department makes you feel comfortable and appreciated. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a comfortable experience! We hope to see you again down the road!

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