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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,782 Reviews

1,782 Reviews of Access Ford of Corpus Christi - Service Center

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November 18, 2022

Professional and straightforward. Always treated me well and honestly. Quality and timely work on repairs More

by Johnbesignanocom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We look forward to working with you again here at Access Ford of Corpus Christi!

November 18, 2022

Excellent service, communication, and experience! Trent the Service Manager and Jonathen the Service Advisor Were Exceptional!!! I Found a place that has earned my business and I'm confident with the More

by Wiley Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
Nov 18, 2022 -

Access Ford of Corpus Christi responded

Hi Wiley, Thank you for the review! We are glad your time with us was an excellent experience! We hope to see you again here at Access Ford of Corpus Christi!

November 17, 2022

Service manager was an advocate for me to get Ford to do the right thing. Service writer who called me after I spoke to manager, was very willing to not be my advocate which would have resulted in an additi More

by EARWOODFAMILY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are happy to hear your time with us was a professional experience. We hope to earn your business again down the road!

November 16, 2022

Friendly, and very accommodating worked around my schedule to get me into a new vehicle More

by Lissa trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, Lissa, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 14, 2022

Access Ford Lincoln is a great choice to choose if you need service on your vehicle. The customer service and environment is amazing. More

by Elizabeth
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Aldridge
Nov 15, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business, Elizabeth, and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 12, 2022

In town for a few days and they were able to take me the next day. The service was done quickly and competently. More

by D_A_LIBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I've forgotten her name
Nov 14, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 10, 2022

They were very efficient and timely with their work. Gave us a heads up on worn tires More

by JOELREAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 10, 2022

My experience with getting my oil changed was great! I had enough Lincoln Access Rewards points to cover almost the entire cost & they washed & vacuumed the car, too! Unfortunately, they entered all of More

by DARLAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaCie Jennings
Nov 10, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to work with you again down the road here at Access Ford of Corpus Christi!

November 05, 2022

They are always helpful, take good care of my vehicle and requested services, and are very professional. Thank you so much! More

by PINKROSE_ESSENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacie Jennings
Nov 07, 2022 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 04, 2022

Service dept was not organized. Dealt with 3 different individuals. Juan was more focused on his tasks than customers on site. Jonathan did not communicate well and seemed lost most More

by JLDAVIS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
Nov 08, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional and efficient service. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Trenton Marks trentonmarks@lithia.comWe're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

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