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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,833 Reviews

1,833 Reviews of Access Ford of Corpus Christi - Service Center

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July 04, 2022

The car was repaired fine. The problems were: asked multiple times for a quote before I got it. Was charged for extra parts that were not necessary for repair and not on qu More

by Jh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Barry Beard Service Director barrybeard@lithia.com

July 04, 2022

Great work people I have no complaints with the people take good care of you More

by RETZER.KEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Services
Jul 05, 2022 -

Access Ford of Corpus Christi responded

Ken, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 04, 2022

Very professional and they tell you right away how long is going to take to do service and is exactly what they said . More

by MMARTINEZ29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 02, 2022

Everything was great. Checked my tires and good oil change. Also filled up my washer fluid. More

by none3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Access Ford of Corpus Christi responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Access Ford Lincoln of Corpus Christi. Please don't hesitate to reach out if you need anything else. We're always happy to help. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 01, 2022

Terrence Harris was able to get me the truck I wanted for a reasonable price. More

by Clindquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to leave us this great review. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Congratulations on your new truck! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 01, 2022

My service manager was Juan. He was very helpful. I was able to make an appointment right away. They fixed my a/c issue and did it right. Thank you Access. More

by VINSONJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Juan delivered a positive experience. We appreciate the five-star review. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 01, 2022

Courteous and happy agents. Spacious and clean environment. I will certainly recommend your dealership to my friends. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj Tijerina, Jacob Chavera, Cole McLeod
Jul 02, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. Thank you for helping to spread the word about us. We're here for you anytime. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 01, 2022

Ask them to do recall on my vehicle and to check the pre collision assist not available message that keeps popping up on dashboard. They said nothing popped up when they took for test drive. As soon as I More

by CYNROSALE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Barry Beard Service Director barrybeard@lithia.com

July 01, 2022

Services Associate Explain the work needed & Kept in Touch when the Vehicle would be ready More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Garza
Jul 02, 2022 -

Access Ford of Corpus Christi responded

Thank you for the five-star rating. We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 01, 2022

Sadly I have to write this review to try and prevent someone from going postal at Access Ford. I’ve returned to Access for way to long hoping that their service department might change and become accept More

by Access
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz, Ashley (maybe?)
Jul 05, 2022 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Barry Beard Service Director barrybeard@lithia.com

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