Ackerman Toyota

No Complaints The service is great and wait time is conducive of service being performed. Staff is very nice and informative. I never worry about getting the runaro The service is great and wait time is conducive of service being performed. Staff is very nice and informative. I never worry about getting the runaround. More

2011 Toyota Corolla This visit was for scheduled maintenance; however, I also had several questions regarding possible issues with my car. The manager at the service des This visit was for scheduled maintenance; however, I also had several questions regarding possible issues with my car. The manager at the service desk noted all the issues along with the process of what would need to be done and how. A driver tested the car with me to make sure he heard noises that I had, which he did. The manager taking the information at the service desk also made sure that he heard the brake noise before I left the car with them, which he did also. I was phoned with a follow up along with costs and what needed to be done, as well as explanations. The driver of the shuttle who took me to work in the morning also remembered where to drop me off from the last trip several months ago. My car was also washed! I trust this service department and will continue to take my care there. More

Being going here for service for 40 years. All of the employees are friendly and helpful. Denny is very good at explaining what needs to be done to the vehicle to keep it in top shape. I rea All of the employees are friendly and helpful. Denny is very good at explaining what needs to be done to the vehicle to keep it in top shape. I really feel like I can trust the service department. More

Ackerman Toyota: Trustworthy and Friendly Ackerman Toyota has been servicing my Camry for over 7 years. Their staff is super friendly, more like a family than a just coworkers. When work is Ackerman Toyota has been servicing my Camry for over 7 years. Their staff is super friendly, more like a family than a just coworkers. When work is needed on my car, I know I can trust these folks. They have often taken me to the service area and shown me worn or broken parts. I find their prices to be very reasonable. I also like having a Toyota trained technician work on may car. I like having genuine Toyota parts as well. I have always used a Toyota dealership to service my 1999 Camry. This car is at 163,548 miles and going strong. The service team is dedicated to keeping my car running well and safe. They do not try to sell you a new model. If you like your car, they will help you keep it on the road as long as possible. Richard Kindle was my service advisor for this service trip. Super nice guy. He explains any repairs in a way I can understand. Very patient person too. He listens to any concerns you may have about repairs. I appreciate this! It is an awesome dealership! More

Excellent Meghan is a fantastic sales lady. She was friendly, efficient and took excellent care of me. I will definitely be back to do business with her. Meghan is a fantastic sales lady. She was friendly, efficient and took excellent care of me. I will definitely be back to do business with her. More

great and quality service with limited wait I would recommend this place to anybody. I always get great and quality service with professional staff and i always come back. keep it up I would recommend this place to anybody. I always get great and quality service with professional staff and i always come back. keep it up More

Awful Sales Experience Does anyone remember the game Leisure Suit Larry? I feel as though he came to life with the salesman who we worked with at Ackerman. Let me break down Does anyone remember the game Leisure Suit Larry? I feel as though he came to life with the salesman who we worked with at Ackerman. Let me break down what I suspect is a typical Ackerman experience for you in great detail. We scheduled a test drive for a specific used vehicle. When we arrived, the salesperson had acted as though he had no idea who I was. We then had to go over again what vehicle we wanted. He first brought out a model that was not what we wanted to look at but eventually was able to find one that fit our needs. On the test drive we liked the car even though it had high miles for its year but that was because it was a rental. It was certified so we were not too concerned but would have gotten it looked at by a mechanic just to be sure. When we arrived back at the dealership the salesperson then went on to explain how they price their cars right and would not be willing to negotiate price in any way. This seems a bit strange to me as the price of the vehicle was a bit high, especially considering it has been on the lot for nearly two months. If the price is right according to KBB, wouldn't it have sold? Also by their logic someone trading in a vehicle would receive full KBB trade in value from them. Anyone who has ever traded in a car knows that NEVER the case. The fact that they suggested this was the norm as car buying has changed "since the Internet" is laughable. It's not 2002 and I didn't use dial up to log into AOL to search for our next car for crying out loud. We wanted to test drive a competitive model at another dealer so we left. Ultimately we were not able to find what we needed elsewhere. When we reflected on the experience we thought maybe it was a fluke or the salesperson was having a bad day. Because we wanted to give them another opportunity to earn our business, we reached out to the general manager to share with him what occurred. Needless to say after two weeks he has not bothered to call us back. Eventually was able to reach the used car manager but he gave me the same old bologna on "how they price their cars to move" and that the internet has changed things. How is that vehicle moving after 81 days on the lot! Overall I will say the salesperson and manager acted as though they could not be bothered to sell us a car unless we were willing to pay full asking price. The whole process just left us feeling very unwelcome and unappreciated. Perhaps it was this one salesperson, but their willingness to be prepared or even try to resolve anything seems to be the representation of what is the norm at Ackerman. Because of this experience we have had to expand our search for a preowned Sienna to dealers outside St. Louis. In the few short days since we started, we not only have been able to find more competitive pricing but we feel as though every other salesperson WANTS to earn our business by being welcoming and responsive to our requests. Ultimately if you want to have that old school sketchy feeling from salespeople who feel extremely sleazy, Ackerman is the place for you. If that's not for you, then go ANYWHERE else. More

Car inspection time Everyone was efficient and the mechanic informed me of work needed for my car. I was given three prices and valuable advice for each amount, which hel Everyone was efficient and the mechanic informed me of work needed for my car. I was given three prices and valuable advice for each amount, which helped in deciding the best one for my vehicle. More

Ackerman Toyota I like the personnel, the products and services provided, the location, and the new facility. I enjoy the atmosphere in the dealer ship while I wait I like the personnel, the products and services provided, the location, and the new facility. I enjoy the atmosphere in the dealer ship while I wait for the car to be ready. More

Outstanding Service Department I trust the service department to take care of my maintenance and repairs. They have deep knowledge of the product and can communicate with the custo I trust the service department to take care of my maintenance and repairs. They have deep knowledge of the product and can communicate with the customer. I have received consistently great service from them! More