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Ackerman Toyota

Saint Louis, MO

4.5
326 Reviews

2020 Hampton Ave

Saint Louis, MO

63139

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326 Reviews of Ackerman Toyota

July 13, 2017

Great Representative of Ackerman Toyota Tyler serves as a prime example for other car salesmen. He did not pressure us in any way. He was funny, knowledgable, and showed genuine care and con More

by Mangan Clan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baker
May 09, 2017

You better buy NEW Well I never do this so I guess you could say the aggravation has gotten to me. Never, ever, ever buy a used car from Ackerman Toyota in Saint Louis, More

by VolFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Meghan Kelly
May 09, 2017 -

Ackerman Toyota responded

Our reputation is something we take very seriously here at Ackerman Toyota. Much thought is put into how we handle a customer complaint that is fair to the customer and what is right and not right. We sold this gentleman a $5200.00 car that was sold "AS-IS" without a warranty. The customer knew the vehicle was sold "AS-IS" before he purchased the vehicle. The customer signed a piece of paper that explains that the vehicle was sold "AS-IS". We did everything from a consumer stand point we were supposed to do. This customer lives hundreds of miles away and we were never given a chance to look at the car after the purchase to verify the repair. We were told we had to pay $1200.00 to fix a car that we sold "AS-IS", Our position is that we were upfront and forthright as we are with all our customers....We don't sell bad vehicles.....Our track record indicates that...

May 09, 2017 -

VolFan responded

I was told repeatedly that it had a warranty and realized it didn't when I signed for the car, not because they told me at purchase, but rather told me they misspoke when I called. The issue with the car was a bad AC but I bought it on a cool day so neither myself or my buddy could tell. It needed a new compressor and clutch assembly and I have taken it to 2 different mechanics, one of which was a Toyota garage. Meghan, the sales rep, looked me in the eye and said everything had met Toyota standards or it wouldn't be on the lot after I questioned her about another issue. The fact is they had an oppertunity to meet me halfway and chose not to. They say they stand behind every car purchase, but apparently this only applies to new. To top this off, if you have a complaint with this dealer, would you want them broadcasting the ins and outs of your purchase to try and regain the upper hand in the review? I told them if it had went down a week after purchase I wouldn't say anything to them as I took the risk, but the car description had air conditioning listed, which unfortunately for my pocketbook it clearly does not.

January 15, 2017

Very good experience Ray was a very pleasant person to work with. No pressure on the sale. He answered all of our questions. Showed me all the features on the vehicle. Jus More

by MJM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Trout
December 20, 2016

Non-pushy Salesman I arrived around 7:30 pm on a Wednesday, unaware that their hours changed in the winter. John Johnston helped me out anyway and test drove two vehicle More

by nehechow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnston, John
December 07, 2016

Harassment and abusive Update 12-15-16: After several calls, it was decided that it would be best for all parties for me to return the car and receive my down payment bac More

by bigrustyjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Hacay
Dec 21, 2016 -

Ackerman Toyota responded

This situation holds to the cliché, “You can’t win for losing.” 1. The lender required verification from his wife, hence the phone calls. “Bigrustyjc” wouldn’t allow the lender to talk to the wife (whose name was also on the loan). He was upset that our finance manager was calling and leaving messages for his wife to call the lender. “Bigrusyjc” wanted to speak FOR her, and the lender was not ok with that. 2. “Bigrustyjc” complained to Toyota (not our dealership) about something on the vehicle. He never spoke to his salesperson or a member of Ackerman Toyota. So, our General Manager tried to call him to attempt to resolve the issue. “Bigrustyjc” was mad because he got “more” calls. 3. Given the issues with this situation: not being able to call to resolve the issue, couldn’t get financed because lender wasn’t able to verify the wife’s information with her, (Our GM offered for “Bigrustyjc” to return the car and we could part ways. He accepted this offer). Sadly even this resolution didn’t satisfy “Bigrustyjc”. It is always in our best interest to make sure our customers are happy with their purchase and their experience at Ackerman Toyota. In this case, it was impossible; every attempt we made to help just made him angrier.

Jan 02, 2017 -

bigrustyjc responded

I wanted an explanation from management why my wife and I were getting calls 9 minutes apart rather than giving us an appropriate amount of time to respond to their request to contact them to resolve the issue. A simple explanation and apology would have been sufficient. However, the GM never seemed interested in hearing my concerns and explaining what happened and fixing the issues. He was only concerned with my wife contacting the lender immediately and ignored my multiple inquiries as to specifically what he was going to do to address our concerns. After I told him that it was unacceptable for us to be contacted twice in a 9 minute span and 5 times in 2 hours, he suggested that I was being too sensitive... The GM said "You are a grown man. You need to grow up and not be so sensitive." I hung up on him at that point and contacted Toyota management.

October 03, 2016

Great customer service Meghan was extremely helpful in helping me figure out what car was the best fit for me. She didn't try to pressure me into anything and was great to w More

by Rmschwartz93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Kelly
October 02, 2016

Pleasant and hassle free! The staff at this dealership is wonderful, especially Tyler. He is non-stressful, not pushy, knowledgeable and friendly. He helped get me into JUST th More

by eknock11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baker
July 12, 2016

Great Experience! Ray Trout assisted us in looking at a new 4Runner. We had actually come in simply to determine whether we liked it enough to put it on the wish list, More

by mcseamus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bajier, Ray Trout
July 07, 2016

Every question answered Called in about a used car on the lot and scheduled an appointment to go look at the car. Tyler had the car ready and supplied every piece of informat More

by Shillmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baker
June 29, 2016

A peach of a dealership I have been through the ringer with some dealerships, I really like to start out by doing my internet scanning and sending some emails out. Rebeccah More

by Allen Jameson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave B, Rebeccah Drannan
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