Acura Of Pembroke Pines

Price wasn't there, but John was Despite the negative reviews of the dealership listed, I had a very pleasant experience. Being very attentive to detail and particular, John made the Despite the negative reviews of the dealership listed, I had a very pleasant experience. Being very attentive to detail and particular, John made the experience of shopping with Acura unbelievably easy. The test drives and his personal availability was so wonderful that I was about to buy a car simply because of his character. I had not gone with this particular dealership due to a vast difference in price but highly recommend that if you are in the market for an Acura, make sure to see John here. More

Bad experince We was doing a lease return, when we ask at front wbat was the reason of the visit the sales person told us " we can't take this vehicle", we asked wh We was doing a lease return, when we ask at front wbat was the reason of the visit the sales person told us " we can't take this vehicle", we asked why? " we don't have space". Wow! This one is the last car we going to lease from that store and i will tell my friends about it. Also we spoke to the sales manager and he was jerk. More

So rude I live in Sarasota and i found a used Acura online. I called them and they transfered me to sales manager named Donal. I said I wanna make deal before I live in Sarasota and i found a used Acura online. I called them and they transfered me to sales manager named Donal. I said I wanna make deal before i come because I live so far from you. He said: You have to come and test drive, its so rediculous to make a deal and then you dont like it. It wastes my time. And then I said : why you get upset with me? Because It takes me 4 hours go to ur place and another 4 hours to come back. He is totally rude an impolite. I never think a luxury car dealer treat customers like scrum. If you have money, you should go to another place where treat you like Lord. NEVER GO TO THIS DEALER. More

Please don't waste your time. Terrible experience here. Worst customer service. Let me save you a huge headache. Do not buy a car from here, the salesmen (Michael and Alex) are ext Terrible experience here. Worst customer service. Let me save you a huge headache. Do not buy a car from here, the salesmen (Michael and Alex) are extremely dishonest and make promises (in writing) they do not keep. The GM Larry was the worst of all, he is completely dishonest and when a problem was brought to his attention he did absolutely nothing to make it right. Don't waste your time here! There are plenty of good dealerships in the area who will actually treat you with respect. More

Beware of what they promise Kind people trying to sell you a car, but rude and poor service level when you complain. I went there shopping around for a new leasing, the salesman Kind people trying to sell you a car, but rude and poor service level when you complain. I went there shopping around for a new leasing, the salesman told me that they can payoff my current leasing and I didn’t have to pay a penny of that, I was skeptical and I asked him again if not even a fee or charge, he confirmed saying nothing had to be paid from my side and come up with the pending amount after he “called” my old car company, so it sounded good to me and we close the deal the same day, after a month I received a bill of my old car company with a pending balance, I went back to the dealer asking for explanation, long story short, after visit the dealership four times, speaking with six people, even the General Manager, they don’t want to reimburse me the difference (I had to pay the bill). Their argument is that I signed for that, even though I did it because they told me that that was the pending balance. So they lost a customer with me and potential other customer that can ask me for a reference. Beware of what they promise. More

Acura of Pembroke Pines Keeps Treating Customers The Same Well, its almost been a year and it doesn't surprise me to see that Acura of Pembroke Pines continues to do bad business. Larry, Donald and the team c Well, its almost been a year and it doesn't surprise me to see that Acura of Pembroke Pines continues to do bad business. Larry, Donald and the team continue to threaten, cheat, and lose customers. Every person that mentions buying a car , I tell them to avoid this place at all costs. Go to another Acura dealer if you like those cars. In the last 10 months I have purchased 2 vehicles from other car dealerships and all I can say is night and day. I would love to get a permit and picket \protest all along Pines Blvd in front of their location for 48 hours straight for what these folks made my family go through. Once again, AVOID ACURA OF PEMBROKE PINES. More

Longest wait ever.. Brought my car for service to Take care of recall and oil change and waited for 3 1/2 hours. No discount given on service. Not a happy customer Brought my car for service to Take care of recall and oil change and waited for 3 1/2 hours. No discount given on service. Not a happy customer More

Best Selection and great pricing on certified MDX I was a little skeptical after reading some of the reviews here but I called and spoke with Mike Dugan who has been with Acura for 17 years. I also I was a little skeptical after reading some of the reviews here but I called and spoke with Mike Dugan who has been with Acura for 17 years. I also traveled a couple hours because of their selection of certified MDX's. Mike was very patient and showed me all the cars I wanted to see. After looking at a couple I found the perfect SUV. The price was fair and the people were kind. Thank you Mike and Acura of Pembroke Pines More

Stay away Don't listen to their lies to get you in. "Excellent condition" certified car was covered in bugs , clearly never cleaned from previous owner and had Don't listen to their lies to get you in. "Excellent condition" certified car was covered in bugs , clearly never cleaned from previous owner and had so many scratches and dents Acura would never approve of certifying this car. To top it off their lovely used car slimey sales manager acted in a threatening manner towards me. Stay away from this awful place. More

I was pressured into a deal a should've never made!! Omg... Where do i start? Well, I tried returning the car not even 24 hours later, and they refused to take it back... I told them that my girlfriend l Omg... Where do i start? Well, I tried returning the car not even 24 hours later, and they refused to take it back... I told them that my girlfriend lost her job, the paperwork on the new car was not completely filled out... The deal was not funded because there was no signature and they still wouldn't take the car back.... Paying almost $500 a month for a $31000 car. I told larry the general manager that my girlfriend just lost her job and I could not afford the vehicle on day 3 of having the car because general manager would not return to work until then. They said that there was nothing that they could do when I just took out a brand new lease on another car from the same dealership days prior... Now I'm going to lose the car because I can't afford to pay all the bills alone. After I told them that I was being cheated and that I had a lawyer and had legal rights, Larry then refused to talk to me anymore and gave my car salesman his lawyers card and refused to speak to me anymore at that point... They are not about taking care of the customer, they are about making money!! Walking into that dealership is like swimming in shark infested water, not to mention that the times that I go over there, they make me wait hours to take care of something that takes minutes. They already made their money so they don't treat you the same once the deal has been made. They make you feel like your a nobody. I recommend everyone to stay away from buying/leasing any cars from that dealership! Do your research... Read reviews... Be a smart shopper. More