Acura Of Pembroke Pines

Always satisfied with Acura of PP Two other Acura dealerships are closer to our home in Pinecrest, but is worth the drive for the excellent way we are treated there. dealerships are closer to our home in Pinecrest, but is worth the drive for the excellent way we are treated there. More

Very efficient and quick service. Jean is a great service advisor. He always makes sure my car is taken care of properly. Jean is a great service advisor. He always makes sure my car is taken care of properly. More

I recently purchased a vehicle from Acura of Pembroke Pines, and while I was excited about the purchase, my experience after signing the paperwork has been extremely disappointing. To start, my salesp Pines, and while I was excited about the purchase, my experience after signing the paperwork has been extremely disappointing. To start, my salesperson gave me incorrect information about the vehicle. I was told it had features such as a 360-degree camera, only for me to later discover that the vehicle wasn’t even the Advance Package and didn’t include those features. I was also initially quoted a much higher price than what the exact same vehicle was listed for online. It wasn’t until I pointed out the online listing that they agreed to honor that price. The financing and insurance process was also frustrating. I was presented with an insurance quote of around $170 per month through the dealership, but after making one phone call myself, I found comparable coverage for only $105 per month. That left me questioning whether my best interests were ever being considered. I was also told the vehicle had been fully detailed inside and out before delivery. Unfortunately, that wasn’t the case. There were stains in the cupholders, stains on the interior door panels, and a white powdery residue on the headliner. After I pointed it out, they only cleaned the cupholders, leaving the rest untouched. When I got home, I realized the driver’s floor mat was missing. Instead of simply addressing the issue, I was met with confusion, as though it was somehow impossible that it had been missing. I also wasn’t given my second key at delivery. My salesperson insisted it had been in the cupholder before I left, but it wasn’t. Thankfully, he eventually located it and got it to me. To make matters worse, my vehicle didn’t come with a spare tire or the jack tools. I was told they had to order them because they weren’t available at the dealership. I explained that I don’t live in Miami and needed to return home for work. I was assured it would take no more than three days. Since then, communication has been almost nonexistent. The salesperson who was helping me went into surgery, and while I completely understand that emergencies happen, there was no plan in place for someone else to take over. I’ve called multiple times and have been transferred from department to department without getting answers. I spoke with a manager several days ago who promised to call me back, but I never heard from him. I was also assigned an “Acura Assistant” who initially texted me but then stopped responding altogether. The biggest disappointment isn’t any one issue—it’s the lack of customer service after the sale. Once the paperwork was signed, it felt like the level of care disappeared. I shouldn’t have to chase multiple people just to get updates on items that should have been included with the vehicle from the beginning. I love the vehicle itself, but the buying and follow-up experience has left a lot to be desired. I hope Acura of Pembroke Pines improves its communication, attention to detail, and post-sale customer service because customers deserve better than this. More

INACCURATE. .. DECEIVING... LIES WHEN ATTEMPTING TO COMMUNICATE... Issue will be taken to a much higher authority!! .. DECEIVING... LIES WHEN ATTEMPTING TO COMMUNICATE... Issue will be taken to a much higher authority!! More

Very efficient and professional from the sales person to the finance manager. No games no waiting around. the finance manager. No games no waiting around. More

Great dealership, fast, friendly, courteous and professional. I was as in and out in no time; never had a bad experience. professional. I was as in and out in no time; never had a bad experience. More

On time appointment. Great customer service and good job on the installation they did. On time appointment. Great customer service from Marco Pinto, and good job on the i Great customer service and good job on the installation they did. On time appointment. Great customer service from Marco Pinto, and good job on the installation they did. More

I had an excellent experience at the Acura service department. My service advisor, Rayon Thompson, took care of me on 07/18/2026 and made the entire process smooth and stress-free. He was professional department. My service advisor, Rayon Thompson, took care of me on 07/18/2026 and made the entire process smooth and stress-free. He was professional, reliable, efficient, respectful, and genuinely cared about providing outstanding customer service. Rayon quickly resolved an issue with my 2019 Acura ILX A-Spec without hesitation and kept me informed throughout the process. His attention to detail and commitment to customer satisfaction truly stood out. It's rare to find someone who is both knowledgeable and personable, and he exceeded my expectations. Thank you, Rayon, for taking such great care of both me and my Acura. I highly recommend working with him if you visit the service department. More

I arrived on time for my appointment at 11 AM and I waited for an hour just to be told there was no issue with my tires. They informed me they'd be giving me my keys so I could head out only for me to waited for an hour just to be told there was no issue with my tires. They informed me they'd be giving me my keys so I could head out only for me to wait another 30 minutes and having to look for them myself to retrieve my car keys so I can leave More

Mike always helps me get the deal I want with no pressure and with professionalism. and with professionalism. More