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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,430 Reviews

5,430 Reviews of Acura Of Pembroke Pines - Service Center

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February 27, 2023

It was a very good service and excellent help from all the people at the site. More

by JBESHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Acura Of Pembroke Pines responded

Thank you for your kind words! We look forward to seeing you next time at Acura of Pembroke Pines!

February 27, 2023

This dealership is organized, the building is clean, and the staff is always friendly. I was greeted with a smile by my service manager, Jean Louis, he explained what was to be done and kept me posted! More

by sjcooper50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Acura Of Pembroke Pines responded

We appreciate you letting us know that Jean Louis made the experience so great! Thank you for rating Acura of Pembroke Pines five stars!

February 27, 2023

Service as good and fast, good customer service. Estimated time was acurate. No other comments More

by rosampc21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Mar 01, 2023 -

Acura Of Pembroke Pines responded

Wow! Thank you so much for your awesome rating and feedback! We're so glad to have you as a customer! - Acura of Pembroke Pines

February 26, 2023

I was treated extremely well. My case worker was professional and took good care of me. More

by PFSUGGS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Mar 01, 2023 -

Acura Of Pembroke Pines responded

It means so much to hear our team gave you such excellent care! Thank you! – Acura of Pembroke Pines

February 26, 2023

Service advisor was great, very helpful and courteous. Valet and greeters were unprofessional and didn’t let the service weighted know that I have arrived, waited for 40 min before I got up looking to tal More

by Kevin.stern77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Acura Of Pembroke Pines responded

Thank you for your review, Kevin! We appreciate your honest feedback and will discuss your situation with the rest of our team to ensure a better experience for our future customers. If you wish to discuss this further. Thanks, Larry Schlossberg - General Manager - lschlossberg@czag.net

February 26, 2023

I arrived on time for my 10AM appointment with Lucas. At 10:15 I flagged down a manager and complained that no one had communicated with me. I was reassigned to Michael Grasso and after that everything w More

by YOSDAN30
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing your review! We're happy that you were satisfied with your overall service! -Acura of Pembroke Pines

February 26, 2023

Awesome service as usual. Didn’t have to wait and Emilio explained everything in detail. I love Acura Pembroke Pines More

by jlmorato29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio González
Mar 01, 2023 -

Acura Of Pembroke Pines responded

Thank you for your continued loyalty to Acura of Pembroke Pines! Emilio and the service team are always happy to assist!

February 26, 2023

Jean my service person is the most thoughtful, most helpful employee at the Pembroke Pines Dealership….. I would drive extra miles just to stay with him ….. as far as the repair prices as always very h More

by Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Acura Of Pembroke Pines responded

Wow, what a wonderful review of Jean! He's absolutely thoughtful and takes great care in the work he does. Thank you for taking the time to share this with us and others, and thank you for coming to Acura of Pembroke Pines! We've also made note of the repair price concern; please don't hesitate to contact us directly if you have any questions.

February 25, 2023

Jean, was incredibly helpful with our car service. Thanks again with our first service experience with this dealership. More

by DJFULLEFFECT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Acura Of Pembroke Pines responded

We're happy to hear that your first service visit here at Acura of Pembroke Pines was helpful and exceptional! We hope you consider us for your future automotive needs.

February 24, 2023

It is always a pleasure to do business with Acura Of, Pembroke Pines. Specifically, with our service guy Jean! And he is one of the most professional, patient, and kind people I have worked with. He is e More

by Marjorie and Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Acura Of Pembroke Pines responded

Thank you for trusting the Acura of Pembroke Pines team with your business! We're happy to hear Jean continues to take such great care of you and we can't wait to share this kind feedback with him. Thanks again for your support and we'll see you next time!

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