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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,430 Reviews

5,430 Reviews of Acura Of Pembroke Pines - Service Center

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February 24, 2023

Always a pleasure to service the cars at Acura of Pembroke Pines. Worth the drive. More

by MLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Acura Of Pembroke Pines responded

Thank you for trusting the Acura of Pembroke Pines team with the care of your vehicles! It's our privilege to serve you and we look forward to your next visit!

February 24, 2023

Great customer service by Emilio Gonzalez. He went above and beyond to help me. Very professional, personable, he is easy to deal with. He is an asset to your dealership. A very good exper More

by VIVIINFLORIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzalez
Feb 24, 2023 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback! Emilio is certainly a fantastic asset to our team and we'll be sure to share these kind comments with him. Take care and please don't hesitate to reach out if our Acura of Pembroke Pines crew can be of service again in the future!

February 24, 2023

Excellent service. Curious why they used Castrol 0W20 oil instead of Acura 0W20 oil like Owners Manual states. More

by FKIRLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Perez - Excellent
Feb 28, 2023 -

Acura Of Pembroke Pines responded

We appreciate you leaving us your honest feedback and rating. We encourage you to reach out if you have any concerns you wish to share. Thank you! - Acura of Pembroke Pines

February 23, 2023

Great service , fast , on time, satisfied Emilio Gonzales gave us personal service. Thanks Accura Service. More

by RICKVM2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzales
Feb 24, 2023 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback about your recent visit with Emilio & the team here at Acura of Pembroke Pines! We appreciate your business and hope to see you again in the future!

February 23, 2023

A very straightforward and good experience with the oil change. I had an appointment and Lucas help made sure the work on my car completed on time. More

by Acuratlx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Feb 24, 2023 -

Acura Of Pembroke Pines responded

Thank you for trusting the Acura of Pembroke Pines team with your oil change! Lucas & the crew look forward to serving you again in the future!

February 22, 2023

This dealership in Pembroke Pines provided very good service. Everything was done in a timely manner. More

by J.MET065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Acura Of Pembroke Pines responded

We appreciate you leaving our team such a great review! We look forward to seeing you again at Acura of Pembroke Pines! Thank you!

February 22, 2023

I gave them my car in good condition and paid almost $1500 for new brakes and tires and got it back sounding like a piece of junk. Then they claimed the rotos were damaged and I need to pay to replace t More

by Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan is my service advisor. I have no issues with him because he's always been good to me but he doesn't fix the cars
Feb 23, 2023 -

Acura Of Pembroke Pines responded

Hi Leonard, We never like to hear that a customer had a poor experience and we appreciate that you took the time to tell us your honest feelings. We hope there is still time to resolve these concerns and regain your confidence in us. Please contact our Service Department at (877) 468-9930. Thank you.

Mar 01, 2023 -

Leonard responded

Why would I contact your service department. I already did and they are the ones trying to charge me for something they did. This is not the end. Stay tuned.

February 21, 2023

Everytime I come here I get excellent customer service. This time I had the pleasure of being helped by Mr. Rayon Thompson. Thank You and I will be back for future service. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Feb 22, 2023 -

Acura Of Pembroke Pines responded

Thanks for being an Acura of Pembroke Pines customer, Ron! Rayon & the team appreciate your continued support and look forward to your next visit!

February 20, 2023

Great service and customer service at center… the time of wait was acceptable and place is prepare with coffee and drinks. More

by logreira81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Acura Of Pembroke Pines responded

Thank you for visiting Acura of Pembroke Pines! We appreciate the positive feedback and hope to see you again in the future!

February 19, 2023

Great service. Lucas was extremely helpful and friendly. I appreciates the honesty with the services needed More

by LAURA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Feb 21, 2023 -

Acura Of Pembroke Pines responded

Thank you for the fantastic feedback, Laura! Lucas & the team hope to see you again next time here at Acura of Pembroke Pines!

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