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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,430 Reviews

5,430 Reviews of Acura Of Pembroke Pines - Service Center

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January 09, 2022

Greeting and service staff performed their job very well, and wait time was relatively short. More

by leonlight58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Acura Of Pembroke Pines responded

Thanks for taking the time to review your recent visit with the Acura of Pembroke Pines team! We hope to see you again next time!

January 09, 2022

Mr. Ron was wonderful And explain everything I needed Mr. Ron was wonderful And explain everything I needed to know for my servicing my car More

by KWAINMOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Acura Of Pembroke Pines responded

We're so happy to hear Ron was helpful to you during your visit! Thanks for trusting Acura of Pembroke Pines with your business and please don't hesitate to reach out if we can be of service again in the future!

January 09, 2022

Jean Lewis is the best service writer I have ever dealt with!! Great service 100% More

by mei108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback - Jean will be so happy to hear it! It was a pleasure having you visit us here at Acura of Pembroke Pines and we hope to see you again next time!

January 09, 2022

The staff is always very accommodating especially my service coordinator Jean.. I always leave there a happy customer More

by DES_10_NEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Acura Of Pembroke Pines responded

Thank you for being an Acura of Pembroke Pines customer! Our team appreciates your support and looks forward to your next visit!

January 09, 2022

I always enjoy going to your service dept everyone is very nice helpful and professional More

by RSASSANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Acura Of Pembroke Pines responded

Thank you for your loyal business! We appreciate you trusting the Acura of Pembroke Pines with your service needs and look forward to your next visit!

January 08, 2022

Mike G was very professional and acommodated my schedule. Service was completed in a timely matter. Thank you Mike for being so understanding of my situation and going above and beyond!!! "FIVE STARS SERVICE More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Acura Of Pembroke Pines responded

Thank you for the kind review, Amy! We're so glad to hear that Mike took great care of you & your vehicle and we'll be sure to share this excellent feedback with him. Thanks again and please don't hesitate to reach out if we can be of further assistance! - The Acura of Pembroke Pines Team

January 08, 2022

I’ve been having my 2007 Acura TL SType serviced at your dealership since I purchased the car. I’ve always received excellent service. Kevin will be the service tech I’ll use at this point. He’s a positi More

by capoprimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Acura Of Pembroke Pines responded

Thank you for trusting Acura of Pembroke Pines with your service needs! We appreciate your awesome feedback and can't wait to share it with Kevin & the team. Take care and we'll see you at your next visit!

January 07, 2022

Exceptional customer service. Kevin, my service advisor was outstanding throughout the entire process from drop off to pick up. He kept me informed at every decision point. I would definitely buy another v More

by ANTHONYAZANNINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this wonderful feedback! We're happy to hear that Kevin took such wonderful care of you and we'll be sure to let him know how much you appreciate his excellent service. Thanks for choosing Acura of Pembroke Pines - we look forward to seeing you next time!

January 06, 2022

Service is open till 8:00 pm arrived at 6:10 pm Signed Service is open till 8:00 pm arrived at 6:10 pm Signed the paperwork for a basic oil change . After sitting in the lobby for 35 mins the service ad More

by erickm1228
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jean Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Acura Of Pembroke Pines responded

Hi, We regret to hear about this experience and appreciate your patience as we navigate through short-staffing struggles during the pandemic. We understand your frustration and are available to discuss your concerns in more detail. Please reach out to me at your earliest convenience. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

January 06, 2022

Best service I have ever had at a dealership in my 40 years on this earth. More

by noah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Wow! This is awesome feedback, Noah! Thank you! - Acura of Pembroke Pines

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