Back

Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,492 Reviews

5,492 Reviews of Acura Of Pembroke Pines - Service Center

Sort by
December 30, 2021

Still have that smell coming from ac when car has been sitting a musty smell comes out of ac then disappears. More

by vejaralex200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Acura Of Pembroke Pines responded

We're disappointed to hear we couldn't take care of this issue entirely. Please contact our Service Department - (877) 468-9930 to discuss the situation in more detail. Thank you.

December 30, 2021

Excellent customer service from ron richardson.. love payment plan addition. Will definitely return in the future More

by FORDMARSHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Acura Of Pembroke Pines responded

Thank you for the great review of Acura of Pembroke Pines! Ron & the team look forward to serving you again in the future!

December 30, 2021

Staff is very friendly, respectful of my time and courteuos. I dropped off my vehicle for an oil change and maintenance and to my surprise, received a phone within 75 minutes that my vehicle was done More

by HOLANDER84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Acura Of Pembroke Pines responded

We are so happy that our team at Acura of Pembroke Pines could take wonderful care of your vehicle! Thanks for your kind review, we appreciate it!

December 30, 2021

I felt the explanation of what needed to be done to my car could have been explained more. I was told I needed a cabin air filter and engine air filter replaced, only to get my summary and find that my tr More

by HondaOwner88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payment clerk
Jan 13, 2022 -

Acura Of Pembroke Pines responded

We regret to hear about this experience. We strive to provide five-star care to our customers and are disappointed to see the low rating. We'd like to help resolve these concerns. Please reach out to us at your earliest convenience to improve the situation. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

December 30, 2021

This dealership is warm friendly and welcoming especially Jean who has been always so gracious and kind to me. More

by CLAUDINEOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Acura Of Pembroke Pines responded

Claudine, we are so happy to hear that Jean can always take wonderful care of you! Acura of Pembroke Pines is pleased to hear that!

December 30, 2021

Great service! Treats customers like family. Specially Great service from service advisor Jean M. Louis. More

by jijackpariscot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Acura Of Pembroke Pines responded

Thank you for being a part of the Acura of Pembroke Pines family! We're grateful for your support and look forward to your next visit!

December 30, 2021

Rayon took great care of me. He made sure everything was in working order for my service apt . He also and went the extra mile to take care of coordinating with insurance for additional body work. More

by fsutton85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson in service.
Jan 03, 2022 -

Acura Of Pembroke Pines responded

Thank you for sharing your experience! We're thrilled to hear that Rayon exceeded your expectations and we look forward to seeing you again next time here at Acura of Pembroke Pines!

December 29, 2021

Love the fact that you are open early morning and your team did a good job on the communication as well. More

by K.MEHREGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ticker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo Torregroza
Jan 03, 2022 -

Acura Of Pembroke Pines responded

We appreciate your great feedback! Thank you for trusting the Acura of Pembroke Pines team with your vehicle! We look forward to providing five-star care next time!

December 29, 2021

Had a great experience I was helped very quickly and everyone was friendly. Happy with my service. More

by LAKISHA.PRENDERGAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Acura Of Pembroke Pines responded

Thank you for rating Acura of Pembroke Pines five stars, Lakisha! We look forward to seeing you again!

December 29, 2021

The professional staff and their prompt attention to service makes this dealership one of the best. More

by JCTOUSSAINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Acura Of Pembroke Pines responded

Thank you for being an Acura of Pembroke Pines customer! We appreciate your kind words and look forward to your next visit!

Jan 03, 2022 -

JCTOUSSAINT responded

I mean it. You're welcome. Happy new year!

...
248
...