Back

Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,434 Reviews

5,434 Reviews of Acura Of Pembroke Pines - Service Center

Sort by
April 20, 2021

Jean and the service crew were excellent. Jean informed me exactly what I needed and the crew work quickly and effectively to get me out the dealership in a timely manor More

by HIBBERTKEMETRIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Acura Of Pembroke Pines responded

It's so wonderful to hear Jean provided great service to you! Thanks for coming to Acura of Pembroke Pines!

April 20, 2021

Ronald the new service adviser has helped me a lot with a recall issue and transmission issue. Understanding, patience and smart. He even helped me outside the shop because I came with two babies to do thes More

by GJSJOSAFAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald
Apr 21, 2021 -

Acura Of Pembroke Pines responded

We are so glad to hear Ronald helped you feel at ease working with us! Thank you for the awesome review and for coming to see us here at Acura of Pembroke Pines!

April 20, 2021

Jordan provides excellent customer service. Jordan provides excellent customer service. Jordan provides excellent customer service. Jordan provides excellent customer service. Jordan provides excellen More

by VHMA00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Apr 21, 2021 -

Acura Of Pembroke Pines responded

Thanks for the five-star rating!

April 18, 2021

Jean is always great to work with. I schedule my maintenance through Jean and it always goes very smoothly. Thank you very much, I appreciate it. More

by kerryack
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Acura Of Pembroke Pines responded

We are so pleased to hear Jean provided such excellent care to you during your service visit! Thank you for this great five-star rating and review! We'll share this feedback with our team and look forward to providing more awesome service visits in the future! - Acura of Pembroke Pines

April 18, 2021

The advisor fixed the wrong problem and now we have no car since I have to find more money to fix the second thing that should have been fixed first. Won't use Andres again. More

by Lisa P.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Perez
May 03, 2021 -

Acura Of Pembroke Pines responded

Lisa, this certainly isn't something that happens often in our service department and we'd like the opportunity to discuss this miscommunication and work toward a solution. Please reach out to our service department, (877) 468-9930.

April 18, 2021

My adviser has provided me with an outstanding service during my last visit at the dealership. I strongly recommend the world class customer service experience at Acura of Pembroke Pines More

by Joseph
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Acura Of Pembroke Pines responded

Joseph, You've made our day! Thank you for the great review and rating! It's great to hear we've provided such a great experience to you and keep you feel confident working with us! See you next time! - Acura of Pembroke Pines

April 17, 2021

Quick and courteous service. Ron was Very nice. Nice waiting area inside. I made the appointment that morning and got right in. Great experience. Thanks More

by JRRAYBON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Apr 19, 2021 -

Acura Of Pembroke Pines responded

We're so happy to have helped you get the best care possible! Thank you for the excellent five-star review and for coming to work with Ron! Your business is most appreciated! We'll see you at your next service appointment! - Acura of Pembroke Pines

April 16, 2021

Efficient and polite staff. This 25 word minimum is ridiculous if you want people to actually fill this out consistently. I had routine service nothing to write about More

by ANDYCLARKE60610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Apr 16, 2021 -

Acura Of Pembroke Pines responded

We appreciate you leaving us a review, Andy. Customer feedback is super important to our team, but the 25-word minimum is set by DealerRater and is not affiliated with our dealership. We apologize for any inconvenience.

April 16, 2021

Terrible. I had made an appointment and the service adviser got there late. After I left accura dealership he calls me on my cell phone asking me if he had left his work phone in my car. As we were on More

by CDG502
Customer Service
Recommend Dealer
No
Employees Worked With
Andres Perez
May 03, 2021 -

Acura Of Pembroke Pines responded

Thank you for the feedback. This is certainly not the type of experience we expect for our customers, and we will be speaking with our team about your comments. If there's anything else about your visit that you'd like to discuss, please feel free to reach out, Larry Schlossberg - General Manager - lschlossberg@czag.net

April 16, 2021

Excellent customer service. The person that helped me was very professional and attended to all my needs promptly. Thanks a million for your kind gesture, Mr. Ron Richardson. More

by OKAFOR59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Richardson
Apr 30, 2021 -

Acura Of Pembroke Pines responded

You are very welcome! Thank you for your positive feedback, we hope to work with you again soon!

...
317
...