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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,475 Reviews

5,475 Reviews of Acura Of Pembroke Pines - Service Center

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November 14, 2019

No loaner for warranty problem Acura MDX was acting out, took it to the dealer. Service consultant was not very cordial. I Asked for a loaner, but even though it was 7:20am he told More

by romo1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Louis
Nov 14, 2019 -

Acura Of Pembroke Pines responded

We are sorry you felt unsatisfied with your recent service visit. We have a very high-volume service department, and we try to provide courtesy vehicles to all clients that require them. We also provide a shuttle service when our fleet is completely loaned out. At 7:20am, all of our loaner vehicles from the previous day had yet to be returned. There is always an option to schedule an appointment later in the day when more loaner vehicles are available. If you would like to speak with a representative in further detail, please contact our GM at lschlossberg@czag.net.

November 14, 2019

Oil Change Getting my oil change was so simple and I was in and out of their in no time. The staff was polite and informative. I made the right decision when I c More

by TASHANNYO1125
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Louis
Nov 14, 2019 -

Acura Of Pembroke Pines responded

You can always count on our service team for quality work! Thank you for your business, and the 5-star review.

November 14, 2019

Could not explain reason for vehicle issue Agent could not explain to my satisfaction the reason for all our warning lights coming on at one time Told me my body shop would have to repair so More

by EDWARDRTAYLOR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
November 13, 2019

Best service I’ve ever received Best service I have ever received at a dealership (I was a service advisor years ago). Advisor was professional, knowledgeable and went above and beyo More

by JAPSW20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Nov 14, 2019 -

Acura Of Pembroke Pines responded

Thank you for the kind words! We are glad you enjoy your service experience with our team. We are always here if you experience any further trouble!

November 13, 2019

My Nov. 11th Visit I was greeted with a pleasant smile and the surroundings were very clean and every one was professional and helpful...especially my service agent, Nev More

by WLJOLLY64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville Braganza
Nov 13, 2019 -

Acura Of Pembroke Pines responded

Thank you for leaving us the 5-star feedback! We appreciate the kind words, and your business. Reliable, quality service is always a guarantee here at Acura of Pembroke Pines.

November 13, 2019

Excellent service Marcos always is willing to help even if I call in short notice. He is professional , friendly and knowledgeable . I always contact him to service m More

by rrdelatorre
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcos Pinto
Nov 14, 2019 -

Acura Of Pembroke Pines responded

Thank you for leaving us the 5-star review! You can always count on Marcos for a great service experience.

November 12, 2019

Always a great experience Mack with Acura of Pembroke Pines makes servicing our cars very convenient. With busy schedules this is appreciated. He’s responsible for us being rep More

by KEVIN_A_BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mack Remy
Nov 12, 2019 -

Acura Of Pembroke Pines responded

Mack knows how to make his customers come back! Thank you for sharing your experience with him as your service advisor. We appreciate the review and your business!

November 12, 2019

average Made appointment online but at arrival, was told not enough time to provider service. seems online scheduling disconnected from dealer. Service was More

by fnabid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean
Nov 12, 2019 -

Acura Of Pembroke Pines responded

We are sorry to hear about the inconveniences you experienced during your recent service visit. If you would like to speak with someone about your experience in further detail, please contact our GM at lschlossberg@czag.net.

November 12, 2019

Excellent service always Excellent service at all time, always satisfied with quality job and prices . I strongly recommend to service your car at the dealer Acura of Pembrok More

by MARILYS Grau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mack
Nov 12, 2019 -

Acura Of Pembroke Pines responded

Thank you for the kind words! The service team appreciates the 5-stars and your business.

November 12, 2019

Excellent service with top of the line loaner. Marco Pinto was very responsive, very friendly, knowledgeable and customer driven. I would strongly recommend Marco to other customers. He exemplifi More

by KPQPR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Acura Of Pembroke Pines responded

Thank you for sharing your experience with our team member Marco. He is a pleasure to have here in Pembroke Pines!

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