Acura of Auburn

Excellent customer service and care Acura of Auburn (and specifically Zach) made the purchase of my used Honda CRV extremely easy. I really appreciated that there was no hard sell and t Acura of Auburn (and specifically Zach) made the purchase of my used Honda CRV extremely easy. I really appreciated that there was no hard sell and that they went out of their way to ensure that the car I chose was in perfect condition before I took ownership. They worked hard to make the process painless and pleasant throughout and I won't hesitate to go back there for car services in the future - they have earned my trust! More

Great service!!! We started going to Acura to have my Nissan van serviced several years ago because I heard they had great everyday low prices an I started bringing al We started going to Acura to have my Nissan van serviced several years ago because I heard they had great everyday low prices an I started bringing all my family cars there every since because it's not only great prices but quality service from people who care about what they do I wouldn't take my cars anywhere else. More

Worth the Trip from Boston Saw a Pre owned Car online at dealership so I decided to take a ride from Boston to check it out. I was very nervous about purchasing a used car from Saw a Pre owned Car online at dealership so I decided to take a ride from Boston to check it out. I was very nervous about purchasing a used car from dealer an hour away. The minute I walked through the door, my fear was resolved. I met Zach, the sales person who was very polite and honest. I had several questions, concerns , he was very patient with me and got the answers I needed. We went on a test Drive, I knew I was going to buy the vehicle from them. i left a deposit, and had to return next day to pick up the car, Zach even picked me up! It doesnt end there, the finance woman, Heather was outstanding, wasting no time, honest, made me feel very comfortable. I cant say enough about buying a car here. Boston Car dealerships should take notice about this no pressure, honest, no games way to make a car buying experience a pleasurable one ! More

Service is excellent! Working with Joe, Jeff and John for the past years has been wonderful. To feel welcome and taken care of its almost like family. My 2007 Honda accord Working with Joe, Jeff and John for the past years has been wonderful. To feel welcome and taken care of its almost like family. My 2007 Honda accord is running like new thanks to the dedication of this service team. More

Bought a branch new 2006 Acura MDX from here. I paid almost 39K with 100K extended warranty. About 5 months ago, the thermal start got problem caused the car has overheated. Towed to the dealer and they almost 39K with 100K extended warranty. About 5 months ago, the thermal start got problem caused the car has overheated. Towed to the dealer and they told me that my car's extended warranty had already expired although it had only 82K by then.... So I spent total $6000 from my pocket to fix the car back and forth 3 times. Just about yesterday, someone called and told me that my car extended warranty has just expired and asking me to pay more money for more warranty... What the heck, the dealer ship told me that my car has expired 5 months ago and the insurance called me later after 5 months and it wasn't expired by then.... Over all, I figured out that the dealer was xxxxing lie to me and trying to charged me big chunk of money. I got to say their service is really bad and lack of experiences. Get far away from this dealer. Tran More

it was a great experience the customer service was absolutely fabulous i should have did it a long time ago,my sales rep was exceptional and very informative. absolutely fabulous i should have did it a long time ago,my sales rep was exceptional and very informative. More

I went to this dealership as I was looking for my first Acura. I test drove the TL and TSX and felt the TSX was a better fit for me. The sales rep we had was okay, very talkative and telling us how good Acura. I test drove the TL and TSX and felt the TSX was a better fit for me. The sales rep we had was okay, very talkative and telling us how good we looked in the car etc. When we sat down with the sales manager and I believe his name is Brian, things went down hill very fast. Brian was rude, disrespectful and made us feel that it would be a honor or privilege for us to buy a car from this dealership. I did my research on pricing before walking in and he quoted us on the high end and would not negotiate. Needless to say we left and I purchased my car from another dealership further from home for 2k less and worked with much nicer and friendly people. More

I drove to this dealer only in hopes of seeing a TL in red. After two more visits I was convinced it was the right place to buy a car. I am still very glad I traveled 50 miles from home to buy from this d red. After two more visits I was convinced it was the right place to buy a car. I am still very glad I traveled 50 miles from home to buy from this dealership. It was the easiest and most satisfying car buying experience I've had. More

I had a bad experience at another dealership and decided for the same price they gave me I could purchase a new one. This purchase will be the 5th vehicle through this dealership - both new and used. The for the same price they gave me I could purchase a new one. This purchase will be the 5th vehicle through this dealership - both new and used. The only reason I looked elsewhere was because the used model I was looking for wasn't at the used car lot. The internet sales manager answered my email and when I met him he showed me a few of the models and let me look them over without any sales pressure. I was able to obtain what the dealer invoice was and was shocked when he came within $100 of my price! The whole deal took only a couple of hours. There's a reason I'm a repeat customer for both their new and used vehicles. More