Acura of Avon

We were first time customers. We purchased an RDX. Prior to purchasing the RDX at Acura of Avon we shopped around. We came back to the Avon dealer. We had a great salesperson. Natalia Bartkowicz was great. She was knowledgeable, fair, and honest. Service was prompt and pleasant. We were offered a loyalty incentive. The service was fair on both sides.

I haven't purchased a new car in years. I found a super low mileage Acura RDX on their website with a fair price. I decided to stop by and take a look. The car was in perfect condition and I could not pass it up. Ron the general sales manager gave me an amazing trade in offer and I left a deposit on the car. When I came back to do the paperwork with Nissa I was worried it would be like some of my previous high pressure "you have to buy this warranty or you'll be in trouble later" scenarios. This was not the case at all! Nissa went over some warranty options with me and made a package that fit what I wanted to cover and what I wanted to pay. Great experience over all with Acura of Avon!

I had a great experience with Ron and Natalia. When my first RDX gave me some trouble with a temperamental transmission, they helped me find a newer vehicle with fewer miles working out the financing and the timing to make the whole experience minimally inconvenient. They even included a remote car starter at no extra charge! Natalia and Nissa has everything ready to go on pick-up day so I was in and out in no time flat. What could have been a frustrating experience was made much more pleasant by their attention, understanding and willingness to help solve the problem. I’ll be back!

I bought a Certified 2017 Acura RDX from Acura of Avon, the drive home was horrible the car was shaking and every time I went over bumps it had a horrible clunky sound and it felt like my tires wanted to come off and I noticed that the passenger side mirror blinker cover was broken, I called the finance manager the next day and told her about it, they took the car for service and when the car was returned to me it still had the same problem. Acura of Avon has a 10 day exchange policy which states that if your not satisfied for any reason with your pre-owned vehicle you can bring it back and you can exchange it for any vehicle of equal or grater value, which I did and they failed to honor it, instead I was told that I had to put more money down for the other vehicle. I was also charged 2,000 dollars for an extended warranty that I didn't need because the car had a 7 year 100,000 thousand miles power train warranty already included. The car was taken to service for the second time. I also noticed that I was never given a copy of the 182 Point Inspection Checklist and a copy of the purchase order at the time of purchase so I emailed the finance manager to send them to me and noticed that my signature was forged on the inspection checklist. I also tried to reach out to the general manager Ron DaSilva and he quickly transfer me to someone else and did not speak to me. They were very nice but the way my situation was handled was unacceptable!!!!

The sales, business, and service teams are tops. I know that being a repeat customer brings some special treatment sometimes, but they all left Me dealing like I was dealing with close friends or even family members. Having worked in a service industry I value special customer service. Ron D and his whole team ensure that you are treated with a high level of professionalism, courtesy, and integrity- and add to that a true personal touch. Acura makes a quality product and at Acura of Avon back that up with sales and post sale quality.

See my review on yelp from Sally f. They have owed me money on a warranty for three months and been a run around—- even though caregard sent them a check! Said they sent to bank.... bank never received. What a scam.

Shuts down system 3 times and still couldn’t fix. Mgmt proves why we don’t trust car salesman. Blame on everyone else. Apple problem. Read a blog yourself to fix. Dog ate my homework! Silver lining, the loaner car worked. Probably see litigation here soon

I bought a 2010 TL from this dealership in 2013. Before the first 3,000 miles the engine oil tank went dry. I brought it in and was condescendingly informed not to go by oil percentage but focus on miles (why do they repeatedly put oil percentage on the sticker then?). My engine continued to burn oil, and I continued to inform them of this issue. I park in the garage so I knew that there wasn't any leaking. I also continually saw smoke from the tail pipe. I was told they "put a note" in the system. I eventually got tired of their attitude, and I started having a local mechanic service my car. In late February I received a notice from Acura entitled: Warranty Extension: Engine Oil Consumption Exceeds Client Expectations. It stated that I needed to bring my car to an Acura dealer for an engine oil consumption test. If the dealer determines that there is excessive consumption, the dealer will repair my vehicle free of charge. I made an appointment and Bradford Haskins Sr told me that this was visit one of four total visits - they needed to test consumption after every thousand miles to see if it exceeded one quart per 1,000 miles. Furthermore, he told me that my rear main seal was leaking, and before they could even start the test, I needed to have that repaired. As it was a major project parts and labor would be in the neighborhood of $1,700. He also said no note had ever been left in the system. I took it to my mechanic. He was able to access the rear main seal and determined it was totally dry and not leaking. I called corporate Acura and they told me to honor the Warranty Extension that a) had to take it to a Acura dealership for the Consumption Test and b) but before I could do that, they had to relook at the rear main seal. As this is diagnostic, I would be charged the labor on this major project. Acura of Avon's Service is untrustworthy, and Acura Corporate did not care enough to even attempt to make it right.

Been doing business with Acura for 12 years and keep coming back because Greg Leonard makes the experience a pleasure. Not only does the buy or lease go smoothly but the attention given to setting up the car and time taken to explain the new instruments is well done. Whenever we have any questions at a later time, we get the same kind of treatment.

My Sales Consultant, Natalia Bartkowicz was great to work with. She was quick to respond to my questions and/or concerns that I had as I was doing my due diligence on the 2019 RDX that I eventually purchased. She was detailed, courteous, and most professional in her manners. I would highly recommend her and Acura of Avon to others.