I bought a 2010 TL from this dealership in 2013. Before the first 3,000 miles the engine oil tank went dry. I brought it in and was condescendingly informed not to go by oil percentage but focus on miles (why do they repeatedly put oil percentage on the sticker then?).
My engine continued to burn oil, and I continued to inform them of this issue. I park in the garage so I knew that there wasn't any leaking. I also continually saw smoke from the tail pipe. I was told they "put a note" in the system. I eventually got tired of their attitude, and I started having a local mechanic service my car.
In late February I received a notice from Acura entitled: Warranty Extension: Engine Oil Consumption Exceeds Client Expectations. It stated that I needed to bring my car to an Acura dealer for an engine oil consumption test. If the dealer determines that there is excessive consumption, the dealer will repair my vehicle free of charge.
I made an appointment and Bradford Haskins Sr told me that this was visit one of four total visits - they needed to test consumption after every thousand miles to see if it exceeded one quart per 1,000 miles. Furthermore, he told me that my rear main seal was leaking, and before they could even start the test, I needed to have that repaired. As it was a major project parts and labor would be in the neighborhood of $1,700. He also said no note had ever been left in the system.
I took it to my mechanic. He was able to access the rear main seal and determined it was totally dry and not leaking.
I called corporate Acura and they told me to honor the Warranty Extension that a) had to take it to a Acura dealership for the Consumption Test and b) but before I could do that, they had to relook at the rear main seal. As this is diagnostic, I would be charged the labor on this major project.
Acura of Avon's Service is untrustworthy, and Acura Corporate did not care enough to even attempt to make it right.