Acura of Berlin

Excellent Place for your car shopping needs The staff was very helpful in getting me into the car of my choice and provided the financing i needed.. The facility was very clean as well. Lowest p The staff was very helpful in getting me into the car of my choice and provided the financing i needed.. The facility was very clean as well. Lowest prices i saw on used cars as well. More

Great people, great experience! My husband and I took our new pre-owned Acura RDX home yesterday. We love it! The staff at Acura of Berlin was great to work with. Greald Campana w My husband and I took our new pre-owned Acura RDX home yesterday. We love it! The staff at Acura of Berlin was great to work with. Greald Campana was our sales representative. He was very professional, always on time (which we really appreciated!) and so courteous and pleasant. No question was left unanswered. Every promise was fulfilled. His followup and professionalism were a breath of fresh air. Thanks to Gerry, Gino, who did a great job with the financing and Andre who helped pull the deal together and explained the tech package, synced my phone and contact list and showed me how to use the navigation, our experience at Acura of Berlin was, once again a great one! Thanks to the staff at Acura of Berlin! More

MDXowner Recently we had bought a new MDX. Our sales associates Ludney and Faith are excellent. They are very professional, friendly and very helpful to us. Recently we had bought a new MDX. Our sales associates Ludney and Faith are excellent. They are very professional, friendly and very helpful to us. That was the reason we bought the car from this dealership. More

Would NOT negotiate and I'm happy I did NOT settle for it I went in Acura of Berlin to look at a certified pre-owned 2013 Acura ILX. It was white premium package with 30,950 miles on it. When I went to look a I went in Acura of Berlin to look at a certified pre-owned 2013 Acura ILX. It was white premium package with 30,950 miles on it. When I went to look at the car they were asking $20,500. They let me and my father test drive it without one of their employees with us which my father liked very much, but I had been car shopping for an ILX for quite some time now and was not willing to pay $20,500 for one with almost 31,000 miles on it. After attempting to negotiate they went to $20,200. They went on about how it was because it was certified with an extended warranty and the price can't get any better. I filled out some credit paperwork to run some numbers which was the biggest mistake I had ever made (especially as a first time car buyer). I was harassed day and night from a flood of emails, text messages and phone calls from the dealership. I ended up finding a 2013 black on black ILX premium package with 30,000 miles for $18,500. That car also came with a better extended warranty than what Acura had offered me. Unfortunately I am still flooded with letters in the mail from all the banks Acura ran my credit (almost 4 weeks later now), They also made getting my deposit back a nightmare that I paid in cash. Out of curiosity I went back onto the website to see if they still had the car...and they do except they lowered the price to $19,994...but I thought $20,200 was the absolute best they could do. Due to their lack of the ability to negotiate they lost a customer and I bought the car somewhere else and I could be any happier. P.S both cars came from an auction off of lease with only 1 previous owner. identical cars except for exterior color and a much better deal from another dealership. I bought mine from Hoffmans Auto in East Hartford. More

TSX owner Overall this was a fantastic car buying experience. Recently purchased a certified used TSX. The salesperson Silvana was awesome and so great to deal Overall this was a fantastic car buying experience. Recently purchased a certified used TSX. The salesperson Silvana was awesome and so great to deal with. Andre the used car sales manager was extremely informative and gave me so much information about the car. Best experience I've had in purchasing a car. I would definitely go back and refer everyone to them. More

Disappointed!!!!!!! They absolutely did not want to negotiate. I have bought many cars from other dealers and this is the only dealer that did not negotiate and did not b They absolutely did not want to negotiate. I have bought many cars from other dealers and this is the only dealer that did not negotiate and did not bother to even lower their price. They did not want to give me a fair deal on my trade which was worth thousands of dollars more than they offered me. Very responsive but, basically they wanted everything their way or no deal, so I walked out More

certified used purchase Purchased a certified used acura from this dealership. They made the experience a little easier than most. Pricing was fair and honest and the car w Purchased a certified used acura from this dealership. They made the experience a little easier than most. Pricing was fair and honest and the car was in good shape. They were upfront on the things that they owed me from the transaction and kept their word on other issues that came up during the negotiation. I was pleased with my overall experience and hope to deal with them again in the future. More

Another great experience Recently acquired a 2016 RDX. This was the 6th or 7th car I have gotten from this dealership...Gerry Campana is the best, and will do whatever is nece Recently acquired a 2016 RDX. This was the 6th or 7th car I have gotten from this dealership...Gerry Campana is the best, and will do whatever is necessary to make you happy.. Highly recommend him and the dealership More

Didnt give me plates and reg for the new car I bought I'm here to give my experience purchasing a new car Acura of Berlin a couple weeks back. I generally don't write reviews, but I hope to at least save I'm here to give my experience purchasing a new car Acura of Berlin a couple weeks back. I generally don't write reviews, but I hope to at least save someone the trouble of doing business here. If there's anything to take away from this review it's to STAY AWAY FROM ACURA OF BERLIN. Two weeks ago, I purchased a 2016 ILX at Acura of Berlin. I'll spare you all the details about the poor customer service, the lying about how much longer I would be there, and the parade of different managers that "apologized". The real issue comes to this: their finance manager was on vacation, and they had someone else filling in for him in while he was gone. No one their could find where they kept the license plates, they incorrectly filed my finance application, and they issued me plates that they did not have at the dealership. All and all, I left Acura of Berlin with a dealer plate on my car and a temporary registration. It has now been two weeks since my initial experience with Acura of Berlin. When I left the dealer the first time, they told me that someone would be out to me in 3 days with the registration and plates that I had already paid for. They claimed that they couldn't re register my car with the correct plates online, and that they would have to talk to the DMV to sort out the situation. I can honestly say I wouldn't be writing this if that were the case. I've had to explain my situation to the finance manager, and general manager multiple times since then. Both whom pretend to care, but evidently don't care enough to return my calls or update me on the status of my registration and plates. My temporary registration expires in another few days so I will now be taking my third trip to Acura of Berlin to get it renewed for another week. I can honestly say I've never met a group of more incompetent people in my life. It's impressive that they have managed to stay in business this long if this is how they treat their customers. TL;DR don't buy a car here. they don't know what they're doing More

Excellent We bought a new 2016 Acura MDX. We want to thank Ricky and Andre for excellent service. They were both friendly, honest and knowledgeable. We never f We bought a new 2016 Acura MDX. We want to thank Ricky and Andre for excellent service. They were both friendly, honest and knowledgeable. We never felt pressured! We highly recommend Acura of Berlin. More