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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,161 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,161 reviews

July 11, 2025

Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him! More

by JML
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 10, 2025

Very professional and helpful with all my questions! Explain all the futures on my new car. More

by Barbara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2025 -

Acura of Berlin responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

July 08, 2025

Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle More

by mosu9533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

July 05, 2025

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buyin More

by MADERA-18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Acura of Berlin responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787

July 01, 2025

They were very responsive and helped guide me on making a decision that was best for my car More

by srutkowski110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

June 30, 2025

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that wa More

by Acuracustomer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Acura of Berlin responded

Hi Job, Thank you for sharing your feedback. We take all concerns seriously, and I want to clarify a few things to ensure transparency and accuracy. Since 2020, we've actually made significant strides in improving our customer satisfaction—something we're very proud of. Our current service team includes more experienced advisors, and we’ve seen stronger engagement and resolution across the board. After reviewing your recent visit with both Brian, your Service Advisor, and Rachel, our Service Manager, it’s important to note: Brian did not suggest going to another dealer out of disregard. His recommendation for a second opinion was based on your disagreement regarding the potential need for a transmission and additional repairs, should the codes return. We always aim to be upfront—even when it’s not what someone wants to hear—and we also recognize that hearing major repairs can be unsettling. That’s why we remind clients they always have the option to get a second diagnostic opinion for peace of mind. It's not ideal, but it's part of being transparent. Regarding the rod bearing concern, I’m a bit confused. Based on our records and your feedback at the time, you were fully satisfied with how we addressed and resolved the issue last year. If something has changed since then, we’re more than willing to re-evaluate—but it's unclear why this is being reintroduced after the matter was resolved to your satisfaction. Lastly, the topic of loaners—this is unfortunately the most common source of frustration, not just here, but at dealerships across the board. The reality is: Acura has capped the number of vehicles we’re allowed to keep in our loaner fleet, and at this time, we’re maxed out. We understand it's inconvenient, especially for paid services, but it's not something we have direct control over. Again, we do appreciate the feedback. If there’s anything further you’d like us to look into, feel free to reach out. Sincerely, Eric Diaz General Manager Acura of Berlin

June 28, 2025

He's such a professional person who take his job very seriously and very important More

by John E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

June 28, 2025

Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin More

by Zgarcia115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2025 -

Acura of Berlin responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

June 27, 2025

Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to More

by Ramon
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Acura of Berlin responded

Thanks for your feedback on your recent visit to Acura of Berlin. It's great to hear that we were able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

June 23, 2025

I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new c More

by Alexandria J
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Acura of Berlin responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

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