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Acura of Berlin
Berlin, CT
1,015 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,015 reviews
January 14, 2025
Friendly and warm atmosphere the staffs knows how to make you feel welcome and appreciates your business you feel welcome and appreciates your business More
by Shannagayt
January 14, 2025
I haven’t bought a car in 15 years and Acura of Berlin made the process very easy. I worked with Jim and he was fantastic, very knowledgeable and took his time with us. He was committed and follow throug made the process very easy. I worked with Jim and he was fantastic, very knowledgeable and took his time with us. He was committed and follow through with what he said he was going to do. Highly recommended dealership.! More
by mcann1267
Employees Worked With
January 11, 2025
Our salesman Leo was very professional and helpful. He really tried hard to make our car buying experience a positive one. Aside from that, the main issue I had with my new car was that I discovered a He really tried hard to make our car buying experience a positive one. Aside from that, the main issue I had with my new car was that I discovered a chip on the hatchback when I got the car home the day I purchased it. I was given an appointment to drop the car off to have it “fixed” by a detailer, not a body shop technician. The chip was hand painted over but still very visible. I would have expected the chip to be sanded, masked off and painted to match the new car. So this was disappointing. More
by Rich A.
Employees Worked With
January 10, 2025
The entire staff at the dealership was very knowledgeable and helpful from the moment I got there. Jim Pompei my sales rep was very helpful and informed me of every choice I had. The ease of doing business and helpful from the moment I got there. Jim Pompei my sales rep was very helpful and informed me of every choice I had. The ease of doing business with him made my purchase easy and seamless. I would recommend him as well as the dealership in the future to friends and family! More
by PPAC17
Employees Worked With
January 10, 2025
The sales team did an excellent job finding me a quality car. I would recommend Acura of Berlin. car. I would recommend Acura of Berlin. More
by HARDHITTIN81
Verified CustomerJanuary 09, 2025
Brain did a great job of figuring out my issues and promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. More
by Noah
Employees Worked With
January 07, 2025
I haven’t purchased a car in 9 years and wasn’t sure what to expect, but Acura of Berlin was the best experience I can recall! to expect, but Acura of Berlin was the best experience I can recall! More
by BRENDENLUDDY
January 07, 2025
Jim Pompei & Brandon Hines are the epitome of professionalism and experience. I truly appreciate their time and patience as I was not an easy customer. Jim was so thorough in explain the featur professionalism and experience. I truly appreciate their time and patience as I was not an easy customer. Jim was so thorough in explain the features of the car as well as each step of the buying process. And Tom in finance made all the paperwork a breeze! More
by CBrechs419
January 06, 2025
Very friendly, all calls on time, great to work with, highly recommend, thank you very much much highly recommend, thank you very much much More
by paul12427
Employees Worked With
January 05, 2025
The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work. precise. They went above & beyond to be sure I was satisfied with the work. More
by lomaglio4
