Acura of Berlin

Fantastic dealership experience! Jerry Campana was an exceptional salesman to work with. Test drive was a breeze, negotiation on price was straight forward and all with zero pressure to buy. I wouldn't h exceptional salesman to work with. Test drive was a breeze, negotiation on price was straight forward and all with zero pressure to buy. I wouldn't hesitate at all to recommend Jerry to any of my family or friends. Thanks Jerry! The Gen. sale manager Phil is also a great guy. More

I recently purchased a new TSX from Acura of Berlin. I came in just after opening time without an appointment on the Sunday of President's Day Weekend. I was a little surprised by the number of customers came in just after opening time without an appointment on the Sunday of President's Day Weekend. I was a little surprised by the number of customers already there and was greeted by a friendly receptionist who told me I would probably have to wait a bit since all salespersons were with other customers. I almost gave up waiting after about an hour of waiting, but finally I did end up speaking with Mr. John Franco. He completely wowed me and turned the entire experience around for me. He was a true gentleman and showed me all the features of the car from top to bottom. He was not pushy but at the same time let me know that they wanted my business and would give me a great deal. The pricing they were offering (which was written out for me on a simple piece of paper) for the new vehicle as well as my trade in was more than reasonable and sealed the deal for me. I even told him that while I was definitely interested in the car that I was not ready to place a deposit on the car until I thought about it and talked it over with my wife. This was another reason I felt completely comfortable with the transaction and decided instantly upon driving home that night that it was the right dealership to make the purchase. The entire sales process the next day went smoothly and there were no surprises in anything that I was quoted the day before (this was again a nice surprise from the typical dealership that I have come to expect). We set up a delivery date a few days later and again the process was streamlined and enjoyable. The business manager Lauren Jackson was informative, kind and we could feel her excitement for the products she was selling, although not pushy. We have already referred all our family and friends to Acura of Berlin and look forward to a new relationship. I hadn't purchased a new car in over 13 years and this made it such a great overall experience!! Great job. More

The people at the dealership were friendly and knowledgeable. Follow up by sales rep was timely and professional. The financial transaction was pain-free as well. The negotiations and pricing on t knowledgeable. Follow up by sales rep was timely and professional. The financial transaction was pain-free as well. The negotiations and pricing on the certified pre-owned vehicle was agressive and allowed for quick turnaround for both parties. It would have been better to be more forthcoming on reasoning for deeper discount which was, in part, was due to Bridgestone tires evident in on-line photos being removed in favor of less expensive Nexen brand. Completely understandable to get me to my price point. Just would be best to explain that upfront. All together a streamlined and positive experience with both the sales rep who was new, but well trained, and easy to deal with as well as the dealership itself. I would recommend Acura of Berlin to anyone in the market for a new, used or certified pre-owned vehicle. More

I have been talking with Gery the past several months on several different occassions about my future purchase. He was always very helpful and available. When it came time to make my purchase, this dealersh several different occassions about my future purchase. He was always very helpful and available. When it came time to make my purchase, this dealership was able to provide me with a competitive invoice price and helped make my payments affordable. Lauren the business manager was very nice and helpful as well. He also included free gifts of all season mats and wheel locks on my 2014 MDX. With Gery, he makes you feel like family and is very knowelgable and honest on Acura. I am 100% satisfied with my purchase and have recommended this dealership to a co-worker interested in the same SUV. Thanks again!!! More

Great experience overall. Easy going staff, very friendly and caring. The sales person we dealt with was exceptional with his attitude, willing to help and increase satisfaction. and caring. The sales person we dealt with was exceptional with his attitude, willing to help and increase satisfaction. More

Perfect salesperson in Gerry. He listened well and delivered on our requests and his promises. He is extremely friendly and fosters trust. All equipment ordered was delivered on time. Price was comp delivered on our requests and his promises. He is extremely friendly and fosters trust. All equipment ordered was delivered on time. Price was competitive. Very friendly people...exception to a certain extent was the GM who was not visible to customers nor did he go out of his way or office to greet customers like me and my wife especially given the luxury brand and price. F&I manager was also very friendly and professional. I'd recommend Gerry to anyone as he is a fantastic representative of the dealership. More

Had a great experience from start to finish. Highly recommend! Definitely ask for Jerry. Everyone was very friendly and easy to work with. Go see them recommend! Definitely ask for Jerry. Everyone was very friendly and easy to work with. Go see them More

Great car. Gerry was patient and friendly I had an Acura Great car. Gerry was patient and friendly I had an Acura for 9 yrs.got an new RDX I will buy one more if I need another car Great car. Gerry was patient and friendly I had an Acura for 9 yrs.got an new RDX I will buy one more if I need another car More

Larissa was accomodating.She was knowledgeable about the MDX.The Dealer gave me a great price on my trade in.Everything was done in a very professional manner. I would come back again. MDX.The Dealer gave me a great price on my trade in.Everything was done in a very professional manner. I would come back again. More

My experiences with Acura of Berlin have been more of a hit or miss. I live a few miles away from this dealership and it would be the ideal home for sales and service for me. My recent experiences have bee hit or miss. I live a few miles away from this dealership and it would be the ideal home for sales and service for me. My recent experiences have been anything but ideal. It took me 3 visits to the dealership to get a test drive. The lady at the reception on my second visit told me that rather than stopping by for a test drive it would be better if I leave a phone number so they can call me and set up a time! Because the sales people come in and then they have to be in a meeting and such, telling me how busy they are with their things. Later, on the day that I had decided to buy the car, if the price on my trade in was right, I revisited the dealership. The sales person Larrissa, could not proceed with the appraisal process of my car before they had made the entire sales presentation despite my pleading that all I wanted first was the price they would give me for my trade in. That would be a deal maker or breaker. I just wish they would pay more attention to customer needs. I ended up with buying the new Acura RDX at Schaller Acura and I am very happy. My experiences with service department at the Acura of Berlin have been more normal. As a former owner of an Acura MDX and an Acura RL, the service staff has treated me well. More