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Acura of Berlin
Berlin, CT
1,114 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,114 reviews
February 23, 2020
Brought car in for service. Everything was taken care of. Just a usual oil change and tire rotation, but as usual, everyone was friendly and helpful. I am amazed how they always remember my name. Just a usual oil change and tire rotation, but as usual, everyone was friendly and helpful. I am amazed how they always remember my name. More
by foxonstump
Employees Worked With
Steve
February 22, 2020
Great personnal service approach to clients Great service as always. Everyone is so friendly and hospitable bringing service and sales to a new level of performance. World class facility and ser Great service as always. Everyone is so friendly and hospitable bringing service and sales to a new level of performance. World class facility and service at it's best More
by Greg L
Employees Worked With
Keith
February 20, 2020
If you are looking for a no hassle best price guarantee, this is your dealership. Quite possibly the smoothest auto purchase of the dozen or more I have made in the last 20 years! this is your dealership. Quite possibly the smoothest auto purchase of the dozen or more I have made in the last 20 years! More
by ronald.frisk
Employees Worked With
Larissa, Gino, and Tony
February 20, 2020
Good service Trusted establishment. Bought several cars there and am comfortable going for service. Acuras are reliable and certainly good looking! Look forward Trusted establishment. Bought several cars there and am comfortable going for service. Acuras are reliable and certainly good looking! Look forward to getting my next car there, as well. More
by LJMR7
Employees Worked With
Not sure
February 19, 2020
Pristine environment, attentive service, thorough execution Acura of Berlin's Service Advisors facilitate the best experience I've ever had. Truly a benchmark service department. The Service Advisors - especi Acura of Berlin's Service Advisors facilitate the best experience I've ever had. Truly a benchmark service department. The Service Advisors - especially Keith - are a integral component. More
by Leonard Welch
Employees Worked With
Keith
February 16, 2020
Top notch Always professional,courteous service! Been going here for service for years, never a problem. Staff is personable and reliable.Rich and Perry are gre Always professional,courteous service! Been going here for service for years, never a problem. Staff is personable and reliable.Rich and Perry are great! Would recommend! More
by Rebecca d
Employees Worked With
Rich
February 15, 2020
Brake lights Replaced Stopped in for a badly needed "emergency" repair...brake lights not working. Despite a full service schedule, staff was welcoming and helpful; repairs Stopped in for a badly needed "emergency" repair...brake lights not working. Despite a full service schedule, staff was welcoming and helpful; repairs were done in a timely manner, too!. Plus, this dealership's ambiance is outstanding! Kudos for Richard for coordinating a successful - unannounced - service visit. Thank you Acura of Berlin! More
by Larry T
Employees Worked With
Richard Bird
February 11, 2020
I stopped in to get the tires on my 2018 TLX checked The service staff is always pleasant and they do things in a timely fashion. Keep up the good work! I'm looking forward to my next TLX lease. The service staff is always pleasant and they do things in a timely fashion. Keep up the good work! I'm looking forward to my next TLX lease. More
by HGalli
Employees Worked With
do not remember
February 05, 2020
Palandro Servicing Outstanding service as always. Richard Bird is the ultimate professional. I had an issue that required immediate attention on a busy Monday morning. R Outstanding service as always. Richard Bird is the ultimate professional. I had an issue that required immediate attention on a busy Monday morning. Richard put a plan was put in place to get my car repaired and get me back on the road. As a result of the great service Richard always provides, I would never go anywhere else to have my car serviced. Bravo!!!!!! More
by BobP
Employees Worked With
Richard Bird
February 02, 2020
1st service on 2020 TLX I was very happy with the attention I received. Rich was very accommodating. I was in and out in within an hour with a clean car too! I was very happy with the attention I received. Rich was very accommodating. I was in and out in within an hour with a clean car too! More
by clh613
Employees Worked With
Rich
