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Acura of Berlin - Service Center

Berlin, CT

4.7
650 Reviews
Call Service Center (860) 846-4974

650 Reviews of Acura of Berlin - Service Center

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November 08, 2023

Service Specialist Keith Davis and Service Associate Matthew handled my service appointment. They were very informative to me and worked in an efficient manner. Great Service! More

by M. Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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Nov 08, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that Keith and Matthew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

November 07, 2023

Very good experience. Timely service in a time frame promised. Jessica and the team did a great job. Thank you. More

by IGOR_BOCHENKOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Nov 08, 2023 -

Acura of Berlin responded

Igor, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jessica and our team and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

November 07, 2023

The dealership was able to get me in a reasonable timeframe and provided a loaner for the day which was quite needed. The service and experience was excellent. More

by Mbeblows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Nov 08, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that Keith and Jessica had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

November 06, 2023

Jessica helped a stranded girl with a flat tire & went above and beyond for me. More

by tjccaldas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Nov 06, 2023 -

Acura of Berlin responded

TJ, Thank you so much for your excellent review! We are so glad that Jessica had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

November 06, 2023

I been going for Service at the Acura of Berlin for a few years it’s always been impeccable! More

by t.barros14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

November 04, 2023

Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my mi More

by robp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey, Jessica Sharpe
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Nov 05, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Rob, feel free to contact us at your convenience. Tony Braglia General Manger 860-829-3780

November 04, 2023

I felt as though she was very attentive when we arrived and was honest through out the process. More

by lenoracabral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Nov 05, 2023 -

Acura of Berlin responded

Thank you, Leora! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 02, 2023

Jessica help me so much honestly she really helped me in a time of need More

by est1989jayjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bird, Larissa Hartline, Jennifer Budaj, Jessica Sharpe
Report | Print
Nov 03, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

November 01, 2023

Keith is a great Service Rep. and provides excellent customer service. Great and professional job Keith!! More

by DSAMORE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Acura of Berlin responded

It's great to hear that Keith and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

October 31, 2023

Everyone I spoke to was very pleasant. I had to pay almost $400 more than I expected but I had to get the service. More

by Thc1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

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