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Keith Davis
Keith Davis at Acura of Berlin

Keith Davis

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
380 Reviews
4.8

380 Reviews

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380 Reviews of Keith Davis

September 26, 2026

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Employee Rating

I had a warranty defect that needed fixing. It was diagnosed and fixed quickly. Comfortable waiting area More

by lplatek
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Sep 27, 2026

Acura of Berlin responded

Our service team was glad to diagnose and repair the warranty issue on your Acura RDX so promptly. Your feedback on our comfortable waiting area and swift turnaround means a lot to us. Eric Diaz General Manager 860-829-3787

September 25, 2026

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Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off More

by dpbell55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Brandon Hines, Jonathan Roath, Brian Roush

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Sep 25, 2026

Acura of Berlin responded

Knowing that scheduling was easy and the drop-off process went smoothly means a lot to our service team. We’re glad the work on your Acura MDX was completed quickly and to a high standard. Eric Diaz General Manager 860-829-3787

September 21, 2026

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I was able to get everything done in a timely manner and very satisfied with your services More

by DENNISJKING
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath, Brian Roush

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Sep 21, 2026

Acura of Berlin responded

Knowing the timely service on your Acura RDX met your expectations means a lot to our team. Thank you for choosing our service department. Eric Diaz General Manager 860-829-3787

September 08, 2026

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Employee Rating

All were very polite everything was done that was supposed be done. Great staff very clean dealership More

by RLIGHT855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Sep 08, 2026

Acura of Berlin responded

Knowing our facility felt spotless and our team met every expectation is truly gratifying. Your kind feedback about our polite staff and clean facility means a lot to our service department and everyone who worked on your Acura MDX. Eric Diaz General Manager 860-829-3787

August 22, 2026

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Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!! More

by RJEFFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Aug 22, 2026

Acura of Berlin responded

We’re glad our service department has been courteous, friendly, and attentive every time you’ve visited. Knowing you feel well cared for throughout your years leasing your MDX means a lot to our service team. Eric Diaz General Manager 860-829-3787

August 11, 2026

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Employee Rating

I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was More

by matturi58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath, Brian Roush

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Aug 11, 2026

Acura of Berlin responded

Your feedback about how we kept you informed before starting work highlights our commitment to clear communication. Knowing the appointment fit your schedule and that your Acura TL was serviced on time is rewarding. Hearing that everything met your expectations means a lot to our service team. Eric Diaz General Manager 860-829-3787

July 31, 2026

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Employee Rating

They know me very well here, I’ve been doing business with Acura of Berlin and Jim for 7 years now. Very happy every time I pull off the lot with a new SUV. It’s always a pleasure doing business here. More

by SAMANTHAJAY0818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Brandon Hines, Jessica Deedon, Zeon Horsford

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Jul 31, 2026

Acura of Berlin responded

Thank you for your loyalty over the past seven years. Jim and our team are delighted each time you pull away in a new Acura SUV. We look forward to helping you again. Eric Diaz General Manager 860-829-3787

July 21, 2026

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Employee Rating

Acura of Belin always works to accommodate customers and give the best deals possible for service expenses More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jul 22, 2026

Acura of Berlin responded

Thank you for the five-star review. We’re glad our team could accommodate your Acura MDX service needs and provide great value. Eric Diaz General Manager 860-829-3787

July 18, 2026

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Employee Rating

Great Dealership friendly knowledgeable staff helped guide me through the purchase of my leased vehicle. More

by Paul Calaluce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Brandon Hines, Jonathan Roath, Jennifer Ledwith

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Jul 18, 2026

Acura of Berlin responded

We’re delighted our friendly, knowledgeable staff guided you through leasing your Acura TLX. Thanks for choosing the TLX and sharing your positive feedback. Eric Diaz General Manager 860-829-3787

July 11, 2026

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Employee Rating

Jennifer was amazing. Answered all my questions. Very kind and explained everything. I bought my last Acura from your dealership. Jennifer is the reason I returned. Your s More

by ROGEROETMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hines, Jennifer Ledwith, Alan Stein, Jessica Deedon

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Jul 11, 2026

Acura of Berlin responded

We’re so pleased Jennifer provided such thorough and friendly answers to all your questions. It’s wonderful to welcome you back as an Acura owner and know our service team met your expectations. Thank you for your continued support and high rating. Eric Diaz General Manager 860-829-3787

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