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Keith Davis
Keith Davis at Acura of Berlin

Keith Davis

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
375 Reviews
4.8

375 Reviews

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375 Reviews of Keith Davis

August 11, 2026

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Employee Rating

I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was More

by matturi58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath, Brian Roush

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Aug 11, 2026

Acura of Berlin responded

Your feedback about how we kept you informed before starting work highlights our commitment to clear communication. Knowing the appointment fit your schedule and that your Acura TL was serviced on time is rewarding. Hearing that everything met your expectations means a lot to our service team. Eric Diaz General Manager 860-829-3787

July 31, 2026

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Employee Rating

They know me very well here, I’ve been doing business with Acura of Berlin and Jim for 7 years now. Very happy every time I pull off the lot with a new SUV. It’s always a pleasure doing business here. More

by SAMANTHAJAY0818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Brandon Hines, Jessica Deedon, Zeon Horsford

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Jul 31, 2026

Acura of Berlin responded

Thank you for your loyalty over the past seven years. Jim and our team are delighted each time you pull away in a new Acura SUV. We look forward to helping you again. Eric Diaz General Manager 860-829-3787

July 21, 2026

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Employee Rating

Acura of Belin always works to accommodate customers and give the best deals possible for service expenses More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jul 22, 2026

Acura of Berlin responded

Thank you for the five-star review. We’re glad our team could accommodate your Acura MDX service needs and provide great value. Eric Diaz General Manager 860-829-3787

July 18, 2026

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Employee Rating

Great Dealership friendly knowledgeable staff helped guide me through the purchase of my leased vehicle. More

by Paul Calaluce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Brandon Hines, Jonathan Roath, Jennifer Ledwith

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Jul 18, 2026

Acura of Berlin responded

We’re delighted our friendly, knowledgeable staff guided you through leasing your Acura TLX. Thanks for choosing the TLX and sharing your positive feedback. Eric Diaz General Manager 860-829-3787

July 11, 2026

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Employee Rating

Jennifer was amazing. Answered all my questions. Very kind and explained everything. I bought my last Acura from your dealership. Jennifer is the reason I returned. Your s More

by ROGEROETMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hines, Jennifer Ledwith, Alan Stein, Jessica Deedon

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Jul 11, 2026

Acura of Berlin responded

We’re so pleased Jennifer provided such thorough and friendly answers to all your questions. It’s wonderful to welcome you back as an Acura owner and know our service team met your expectations. Thank you for your continued support and high rating. Eric Diaz General Manager 860-829-3787

July 08, 2026

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Employee Rating

I bought an Acura solely because I like the service department team, including Matthew in particular. More

by SUZANNEWALSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath, Brian Roush

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Jul 08, 2026

Acura of Berlin responded

Thank you for choosing your Acura MDX and trusting our service team. Matthew will be thrilled to know his efforts contributed to your decision. We appreciate your support and look forward to caring for your MDX in the future. Eric Diaz General Manager 860-829-3787

June 27, 2026

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Employee Rating

Very professional, very thorough. The problem was addressed in a timely manner and I would recommend them to any Acura owner More

by derek.toth1994
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Jun 27, 2026

Acura of Berlin responded

It’s great to know our team addressed your Acura TLX issue thoroughly and without delay. Your recommendation to fellow Acura owners means a lot. We appreciate you choosing us for your service needs. Eric Diaz General Manager 860-829-3787

June 27, 2026

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Employee Rating

Appt was easy to make. Keith had everything in place and I had a seamless experience. More

by Stanley
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Jun 27, 2026

Acura of Berlin responded

Thank you for mentioning how straightforward scheduling was and how smoothly Keith managed your service. We’re glad your Acura received the attention it needed and look forward to assisting you in the future. Eric Diaz General Manager 860-829-3787

June 25, 2026

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Great communication by Keith and the entire team. Keith answered all my questions and my car was serviced quickly. More

by Chuck Rogers
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Jun 25, 2026

Acura of Berlin responded

It’s great to hear Keith kept you informed and our team acted quickly on your Acura service. We’re pleased we could address all your questions and finish promptly. Thank you for trusting us and we look forward to assisting you again. Eric Diaz General Manager 860-829-3787

June 24, 2026

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Employee Rating

Very satisfied I was very satisfied with the service and timely service on my vehicle. More

by FOCADASTOLI
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Jun 24, 2026

Acura of Berlin responded

We’re delighted to know you were pleased with the prompt service on your Acura MDX. Keith is happy to have helped keep your vehicle running smoothly. Eric Diaz General Manager 860-829-3787

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