Keith Davis

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that wa since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates. More

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He's such a professional person who take his job very seriously and very important seriously and very important More

by John E Verified Customer Verified Customer

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Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More

by ccorlies Verified Customer Verified Customer

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⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work. More

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I arrived early and was able to check in on time. The rental was clean and drove perfectly. The recall service took a few days, the vehicle continue to drive and perform according to manufacturer spe The rental was clean and drove perfectly. The recall service took a few days, the vehicle continue to drive and perform according to manufacturer spec. ll the staff were friendly and courteous. Thank you. More

by nevillebm Verified Customer Verified Customer

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Every one was very nice and helpful when making appointment. Day of appointment Keith was great and service was excellent. Would go back for future repairs if needed. Thanks Ray Hartman appointment. Day of appointment Keith was great and service was excellent. Would go back for future repairs if needed. Thanks Ray Hartman More

by RJHart32 Verified Customer Verified Customer

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Our son loves his Acura TLX he would buy another one when the time is right the time is right More

by Ronald.michaud Verified Customer Verified Customer

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The service was very good. The service team was very courteous and informative. I especially loved the fact that my car was nice and clean when I picked it up. The service team was very courteous and informative. I especially loved the fact that my car was nice and clean when I picked it up. More

by cswatrvh Verified Customer Verified Customer

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Service Specialist Keith Davis and Service Associate Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They wer Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They were very patient and informative to me throughout the process which would also involve the provision of a loaner automobile for the install. Keith took time to explain the situation completely to me and was steadfast on keeping me updated during the replacement service. He also provided me, in the interim, with a detailed narrated video inspection of the overall condition of my car. I was impressed by this informative video and will keep it for future reference. I think this is video inspection is a great benefit offered by Acura of Berlin and their Service Department. I was impressed after completion of the service. I appreciated their efforts to make my service as seamless as possible! I submitted this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. More

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Very nice and helpful Was able to finish the work quickly and called me right away since I needed my car the weekend quickly and called me right away since I needed my car the weekend More

by habitat-serif-23 Verified Customer Verified Customer

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