Acura of Berlin - Service Center

I felt the dealer said what they stated. This is very important to me to avoid back and forth. This is very important to me to avoid back and forth. More

My service visit went great! They were prompt on taking my vehicle in and Jessica managed my service diligently! She kept me informed on every step. The team was honest on wha They were prompt on taking my vehicle in and Jessica managed my service diligently! She kept me informed on every step. The team was honest on what work was really needed now and what could wait! This gives me great confidence in the service team. Trust is key when it comes to any auto service, and I am not easily impressed! I trust this team 100%. More

This Acura location never disappoints. The staff is always super friendly and jobs get done in a timely manner. The staff is always super friendly and jobs get done in a timely manner. More

Unfortunately I didn't receive the support that I needed. Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, if I'm not mistaken. This place would not be my first for sales or service nor would I refer anybody to this place. More

Very helpful got text and call about car next day. Very helpful with info and when car would be ready Very helpful with info and when car would be ready More

Price was reasonable however they told me repair takes an hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiti hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiting room. More

Great customer service every time! The speedy service for which I got was efficient and not a hassle. The speedy service for which I got was efficient and not a hassle. More

Muy buena atención , el personal es muy servicial y amable No se olviden de poner las galletitas amable No se olviden de poner las galletitas More

Good Communication and very polite! they also took care of my vehicle needs and made sure it was in good condition! they also took care of my vehicle needs and made sure it was in good condition! More

This dealership has provided constant and superior service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which giv service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which gives me time to prepare for large maintenance expenses such as a timing belt or tire replacement. The interaction with the service department is friendly an professional. More