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Acura of Berlin - Service Center

Berlin, CT

4.7
659 Reviews
Call Service Center (860) 846-4974

659 Reviews of Acura of Berlin - Service Center

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May 20, 2023

Jessica does a great job very effectively done & goes the extra step when you need to thanka More

by FRANKM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Braglia, Erica Casey, Jessica Sharpe
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May 22, 2023 -

Acura of Berlin responded

Thank you, Frank, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

May 18, 2023

I have been coming there to get my oil change for several years. Everyone that I have encountered has provided excellent customer service More

by NSCHMIDT7
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

May 18, 2023

I came in because my 2019 TLX did not pass CT emmsions testing. I ended up having to pay over $700 out of pocket for something that I feel the warrenty I paid extra for could have covered at least partly. More

by ignb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Acura of Berlin responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time. Tony Braglia General Manger 860-829-3780

May 19, 2023 -

ignb83 responded

Yes please that would be great. After 430p if possible. Thank you.

May 17, 2023

Friendly and helpful. James and Larissa explained for me what I don’t understand.I’m very happy at Acura of Berlin. More

by TRIEUNG2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larissa Hartline
Report | Print
May 18, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear that James and Larissa were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

May 16, 2023

Visit to consult on issue with seat 1 & 2 auto settings. Made appt and part ordered! R& R time 20 minutes! Happy customer! More

by WINE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
May 17, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

May 16, 2023

The service was performed according to specifications by professional and friendly technicians-I was extremely happy with the results!!! More

by majfusco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
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May 17, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Thank you for the five-star rating. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

May 14, 2023

I was great right upon entering. They took my car right in at the time of my appt. The car was fixed in less time that I was told. The car was clean. They were friendly. More

by MICHAELBARUFFI
Recommend Dealer
Yes
Employees Worked With
Jason Hastey, Jason Hastey
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May 15, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, Michael, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

May 13, 2023

Keith Davis provides great customer service at all times and he does it with a smile. More

by CIRINNA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

May 07, 2023

Excellent customer care. Friendly and efficient. One of the best car dealerships and service centers in Connecticut. More

by SOLOMONIDES
Recommend Dealer
Yes
Employees Worked With
5 Keith Davis
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May 08, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

May 05, 2023

Great customer service Been go there for last 9 years Would recommend with friends and family More

by kvn817
Recommend Dealer
Yes
Employees Worked With
Keith
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May 05, 2023 -

Acura of Berlin responded

We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

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