Acura of Berlin - Service Center

Palandro service visit 10/31/19 Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I would never consider going anywhere else. 5 star service every time. More

Great Experience Went in to get my car serviced and had a great experience. I quickly received the help I needed and everyone was friendly. I didn't have to wait too l Went in to get my car serviced and had a great experience. I quickly received the help I needed and everyone was friendly. I didn't have to wait too long and was informed about everything regarding my car service. More

As usual, the staff was professional. The service rep Rich listened to my concerns and addressed the problem. Service was provided as promised and cost were as quoted. Rich listened to my concerns and addressed the problem. Service was provided as promised and cost were as quoted. More

I always have a great experience when I bring my Rdx in for service. They are always very informative helpful and friendly. It is always a pleasant experience. for service. They are always very informative helpful and friendly. It is always a pleasant experience. More

Great Service ! Friendly Employees! Received car back in a timely manner. Service Dept is on top of what work needs to be done. The best part is the car comes back ! Friendly Employees! Received car back in a timely manner. Service Dept is on top of what work needs to be done. The best part is the car comes back cleaner than when I brought it. More

Needed work is done Past service reviewed taking out work previously done work called for by the Maintenance Minder. This reduced the service work and cost of the job. Past service reviewed taking out work previously done work called for by the Maintenance Minder. This reduced the service work and cost of the job. Your Service Consultants recognize me even after a long absence. My 20 years as a customer when it came to service of my Acuras was a pleasure to work them. More

AMAZING service!! This was my first time taking my car to Acura of Berlin for service. The service team made me feel like they wanted to do whatever they could to make This was my first time taking my car to Acura of Berlin for service. The service team made me feel like they wanted to do whatever they could to make me a happy customer...and it worked! In particular, Jason was very patient and kind as he listened to my long explanation of what felt wrong with our car, and he offered explanations that I could easily understand. There were a couple of big issues stemming from the mistake I made of taking it to a national auto service chain for the previous maintenance service job, which was after I had fired a different Acura dealership who I had used for over 12 years. One of the two big issues was that my brand new brakes were squeaking and for some reason, both my front tires were covered in filthy dirty dust. Jason explained that it's because those national garage chains use after-market parts and they're not made with the same materials as Acura/Honda-certified parts. Unfortunately, to replace these brand new brake pads and rotors would cost quite a bit, but FORTUNATELY, Jason explained my situation to his manager who was able to work out some arrangement with a warranty. They replaced my brake pads and rotors free of charge. What business does something like that?! For me, it's one who just got themselves a brand new, extremely satisfied customer who will be returning for a LONG time to come!! More

State of the Art Dealership I was exceedingly pleased with the ease and efficiency of my first visit. The signage for entry was clear and I was pleasantly greeted by a concierge I was exceedingly pleased with the ease and efficiency of my first visit. The signage for entry was clear and I was pleasantly greeted by a concierge who asked me the purpose of my visit. Then, I was escorted into a comfortable waiting area with complimentary refreshment amenities. When the work was completed , Richard Bird, service consultant, reviewed a Multi-Point Vehicle inspection Checklist and made recommendations. I was also invited to call if I had any future concerns. I felt confident in the expertise of this Dealership. More

Personalized service Keith is great at listening and coming up with a good service plan. He updates me on the progress and makes the whole process enjoyable. Keith is great at listening and coming up with a good service plan. He updates me on the progress and makes the whole process enjoyable. More