Acura of Berlin - Service Center

Very easy process…from the online appointment setting; to the night drop off; the quick assessment and call back; and finally the pick up. Staff was always respectful. the night drop off; the quick assessment and call back; and finally the pick up. Staff was always respectful. More

Service manager sucks because I didn't purchase my 2010 Acura ZDX key from them to program they would not do it even thought it was an oem key purchase from acura online store Acura ZDX key from them to program they would not do it even thought it was an oem key purchase from acura online store More

Lack of communication, no wash after service, empty promises, etc. I didn’t feel like I was taken seriously. 2000 RL is still an Acura promises, etc. I didn’t feel like I was taken seriously. 2000 RL is still an Acura More

Oil change on my 2018 Acura TLX Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemi Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemic. They were very cautious to not contaminate my Acura. The people at Acura of Berlin are always nice and understanding. More

Do your research We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we went to install our Thule box, the crossbars were so far back that the box was sitting on top of the antenna and the rear hatch was hitting the box. We asked if the crossbars were adjustable and were told they were. When I went to disconnect the crossbars, I found that they could not be moved. So, the only solution to this, is to buy a special box, which after looking into it, is going to push this whole project over $2K. More

Great service! We've gone back to Acura of Berlin because of their great service both when buying the car and when servicing the vehicle. We have Acura dealers clos We've gone back to Acura of Berlin because of their great service both when buying the car and when servicing the vehicle. We have Acura dealers closer to where we live but their service is worth the extra time. More

Great customer service from start to finish. Ability to communicate clearly regarding issues with fair pricing. I have been a customer for many years and will continue to be one! communicate clearly regarding issues with fair pricing. I have been a customer for many years and will continue to be one! More

Excellent Service As Always! I went to the service department for an Acura recall. As always, the waiting area was spotless and effectively set up per CDC guidelines about COVID. I went to the service department for an Acura recall. As always, the waiting area was spotless and effectively set up per CDC guidelines about COVID. I was greeted in the service area promptly and with a smile. Once my service was complete Keith Davis came out to let me know what was done, and we chatted for a few minutes. Keith is one of my favorites. The service department have never disappointed me and this is my 3rd Acura at this dealership. They are the best! I would highly recommend them to anyone interested in an Acura!! More

Keith is an excellent service adviser, very informative and friendly. He goes out of his way to help you out any way he can. Can’t say enough good things about him. and friendly. He goes out of his way to help you out any way he can. Can’t say enough good things about him. More

As always, Acura of Berlin doesn’t disappoint! After months of not driving but needing an oil change, the service department was able to squeeze me in last minute because I was driving out of state. I l months of not driving but needing an oil change, the service department was able to squeeze me in last minute because I was driving out of state. I love the fact that they truly value their clients and customers! The service is always top notch and I enjoy seeing the staff and saying hello when I go in! Keith in the service department always makes sure I’m taken care of and always follows up! Highly recommend them to purchase a vehicle and or get your car serviced there! More