Acura of Boston

I was thoroughly impressed with the Acura of Boston sales team from start to finish. My initial contact came from Samantha in follow up to an internet request. Despite me putting her off a first time becau team from start to finish. My initial contact came from Samantha in follow up to an internet request. Despite me putting her off a first time because of my father-in-law’s heart surgery and a second due to the power loss in NH during the ice storm, she demonstrated sincerity and maintained her professionalism while asking at the same time if she could follow up again. Being a sales manager myself I was impressed. Upon contacting the dealership on the phone when I was ready to move forward with purchasing a vehicle, I was put in contact with Gary Cooney as Samantha was not working. Gary took the time to listen to my position and to understand where I was in the sales process. From there he acted quickly and aggressively to the point where he enticed me enough to make a trip down from New Hampshire despite having a quote from another dealer and despite having family in from out of town to get the deal done. Finally, Peter Gallagher has been a fantastic liason as a new Acura owner. On the day of my purchase, during the vehicle exchange and on a follow up call he has made me feel like I am receiving VIP service. Congratulations on putting together such a successful organization. More

This is my third Bernardi Acura of Boston Acura and they really are "for now and for life." Peter Mark and Amanda Fournier in service always take care of my cars and let me know what I need to do and what really are "for now and for life." Peter Mark and Amanda Fournier in service always take care of my cars and let me know what I need to do and what i can wait on. Perry Wong has been my salesperson for all three cars and it is great to have someone so professional who you can trust and has been there for the past twelve years I've been buying cars. Everyone always helps answer my questions but doesn't play games or treat me like I'm stupid. They have a good thing going. The best compliment I can offer is that its run like a business, not a typical car dealership. More

I had such a great experience with Acura of Boston. Pete Matton was knowledgable, and made the stressful process of negotiating for a new vehicle like a breeze. Joanna Kiklis as the Finance officer gave me Matton was knowledgable, and made the stressful process of negotiating for a new vehicle like a breeze. Joanna Kiklis as the Finance officer gave me great service, and explained all of the paperwork I needed to fill out. She saw happen to see me the day after I picked up my car coming in to get my inspection sticker. I had forgotten my registration, and she was so kind to get me a copy so I did not have to go all the way back home. I would highly recommend Acura of Boston. Ask for Peter! More

Great service, friendly and knowledgeable. The best selection of the three dealerships I visited. Pricing was easy too...The manager,Perry Wong,came right over with an offer that made sense for both pa selection of the three dealerships I visited. Pricing was easy too...The manager,Perry Wong,came right over with an offer that made sense for both parties.He had the car ready the next day as promised.Peter the salesman was informative and fun to work with. He made it easy to pick out the right car for my family. I highly recommend Acura of Boston for all your new or used car needs. Very professional! More

My experience was at Acura of Boston was fine. Andrew is the sales person we worked with and he was friendly, professional, and easy to work with. We had already worked out a price for an mdx before we wal the sales person we worked with and he was friendly, professional, and easy to work with. We had already worked out a price for an mdx before we walked on the lot, so we didn't have to deal with any of that. The only minor thing we were a little annoyed by is when they brought the out the exact car/color we were going to purchase, the outside of it was really dirty with bird droppings. I would have expected they would have at least run a hose over it before showing us. But when we picked it up it was clean and shiny. More

I have never been so insulted and badly treated by a sales person in my life. The process started like normal with initial negotiations until they brought in the sales manager. He talked down to my w sales person in my life. The process started like normal with initial negotiations until they brought in the sales manager. He talked down to my wife and I as if we were idiots and had no understanding about buying a car or supply and demand. I made sure to correct him on his understanding since I have a PhD in economics from Harvard. Not only was he rude but he raised his voice at us. We were so upset that we almost left before making one final counter. Unfortunately we didn't leave at that point. I started my counter offer by saying "I have to be honest..." when he interrupted me and sarcastically said "So you're just going to be a little honest". That was the last straw. I told him he was being irritating and an ass and that I would not buy a car from him on principal and left. I can't even imagine how badly we would be treated after buying the car if this was how badly we were treated before we even bought it. More

These guys assume that the buyer is an idiot. You can find out most of the relevant information on the web, but they always try to force BS down your throat... I went back to a different dealer where we find out most of the relevant information on the web, but they always try to force BS down your throat... I went back to a different dealer where we stopped by earlier that day -- good numbers not a lot of negotiating. Sales team in Acura of Boston assume that the consumer is clueless and that there is no information on the web regarding the sales process. The sales manager was a particularly ignorant tool. I would recommend shopping around before you go there. More

Back in March, I went into Acura of Boston to lease another Acura. I had a 2005 TL bought from there and wanted a new 2007, but I had a few months to go in my current lease. I met with Christian Hansen another Acura. I had a 2005 TL bought from there and wanted a new 2007, but I had a few months to go in my current lease. I met with Christian Hansen who was very knowledgable about the product. He didn't need to do too much selling since I knew the car inside and out. The lease he offered me was slightly higher than what I was currently paying but it didn't include getting me out of my current lease. I owed 3 payments of about $420 per month and I didn't want to come up with that on my end. I got a call back the next day from a sales manager, Al Henriques, and he suggested that I stop in and meet with him and Christian to get closer to wrapping it up. So worth my time ! The big sticking point was my old lease payments. What he did agree to do was take me out of my existing lease and only come up with one of the three payments. DONE ! Even though the payment was a little higher than my old lease, I know 2007 pricing went up and interest rates too. The price increase was modest given 2 years newer car and I had a very good buying experience. When I went to pick up my car, the registration still had to get processed so Christian went over the car with me but I cut him short since it was basically the same car I had. We just set up my Bluetooth and Navi and transferred my stuff into my new car. Within 15 minutes, Al brought me my new registration, they got a sticker for me and off I went. The only bad part is I went into Acura of Boston about 3 weeks ago with my wife to check out the 2008 MDX, and I was told that neither Christian or Al were employed there. Bummer ! We did take the MDX for a drive and liked it but we still haven't decided to buy it. Does anyone know where Christian or Al went ? The salesperson we saw seemed a bit rushed. We left after about 45 minutes. We may visit another store this weekend or look at the new Highlander. In closing, YMMV at this store depending on who you see. The service on our TL went well so we'll definately go back for service. I gave 4's for the review only because the 5's I had given for my 2007 TL purchase had now been merged with the 3's I'd given for this last visit. More

People hate dealerships and that is not without reason. I had a great experience however at Acura of Boston. The service rep (Amanda) is amazing. She's friendly, knowledgeable, and eager to help. You' I had a great experience however at Acura of Boston. The service rep (Amanda) is amazing. She's friendly, knowledgeable, and eager to help. You'll see her name on the plaques for customer service awards thing. You'll understand why. I been to Acura of Boston for service a few times now (routine check ups) and the other reps while not rude, are nowhere near as friendly. They do their job but have the attitude of a minimum wage burger flipper. They're very forgetful too, overlooking details which I asked them for. As far as the work goes, its pretty good. I dont see reason for concern and I'd go as far as saying that I'd be wary of going anywhere else. More

We almost reached a final agreement on a 2006 MDX but I said I need to sleep on it as to wether to pay by cash or by financing. The sales person said it was a great deal and asked me to just pay cash and p said I need to sleep on it as to wether to pay by cash or by financing. The sales person said it was a great deal and asked me to just pay cash and pick up the car tomorrow. I said "OK, take $500 off and I will pay cash today." He lost his temper, stood up and said "you are wasting my time" and just walked away from his desk. Not professional at all. Unacceptable ! Now I won't buy from them even if they take $1000 off the price. More