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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

April 15, 2021

Dan Surgess very cordial, helpful knowledgeable. Service was completed an hr before I was told.Informed me of needed repairs. Liked @ car & was able to tell me about noise I was hearing More

by DWOBORIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review about your recent service visit with Dan. It is great to hear your vehicle was ready sooner than expected.

April 14, 2021

From my initial call; to scheduling; to dropping off along; with the accuracy in the pricing; getting into clean car- OUTSTANDING! Thank you, Barney Hall More

by Bhall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Check my invoice I thought Alex
Apr 14, 2021 -

Acura of Brookfield responded

Thanks for sharing. We are thrilled to hear about your outstanding service visit.

April 14, 2021

Your dealership is awesome. The best service I’ve ever received from a dealership Roger and Jacob were awesome. It felt good to be dealing with those guys. More

by vperez0530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Groth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessy Alfaro, Roger Meeker
Apr 14, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. It is wonderful to hear this was the best service you have received. Thanks for sharing.

April 14, 2021

Service dept, always satisfied their service and easy Service dept, always satisfied their service and easy to schedule. Sales dept the person we talk is friendly and accommodating he answer all our qu More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaonan Yang
Apr 14, 2021 -

Acura of Brookfield responded

Thanks for the great feedback from your past service experience.

April 13, 2021

I took my car in for B1236 maintenance service, and Adam S. gave great customer service. He explained the process clearly and was easy to communicate with. More

by huang17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Apr 13, 2021 -

Acura of Brookfield responded

We couldn't be happier to hear about the great customer service from Adam. Thanks for sharing.

April 13, 2021

Able to get in quickly, polite phone receptionist, service person and payment desk. Service person went over the paperwork thoroughly with me and explained service and any recommendations/future needs More

by JHANNES1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Acura of Brookfield responded

Thanks for sharing about your recent service experience.

April 13, 2021

Why the heck did you leave my climate control on 60 freakin degrees when you gave me my vehicle back?? Was that necessary to even touch? More

by 14jtakala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Acura of Brookfield responded

Thank you for your feedback from you recent service visit. I would like to personally apologize that your climate control settings were adjusted so low. I will be sure to address this with the service team to prevent this from happening again. Should you have any additional concerns or questions, please do not hesitate to contact me. Respectfully, Colin Fiedler Service Manager 262-439-6032

April 13, 2021

Greeted by service advisor Adam upon arrival at appointment time. He explained work to be performed, estimated time and cost, offered transportation if needed. Work, including wash, completed in ti More

by Redzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Apr 14, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review from your recent service visit with Adam.

April 12, 2021

The only place to service or purchase an Acura is at Wisconsin's largest Acura dealer, per zone records. I have purchased many, many cars from Acura of Brookfield and always had a great experience. More

by BOBPREUSSLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Nettesheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Truttschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Mortimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stu the Acura Man, Mike Baker , Roger Meeker
Apr 12, 2021 -

Acura of Brookfield responded

Thanks for the great review and recommendation

April 12, 2021

Excellent services. When there was an issue with the vehicle Adam did not hesitate to get things fixed. The outside and inside of vehicle looked great. More

by SEAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Apr 13, 2021 -

Acura of Brookfield responded

Thanks for sharing about your excellent service experience with Adam.

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