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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

March 21, 2021

We’ve brought our cars multiple times always had a chance of a loaner service people and cashiers everyone has been very nice and helpful we have never brought anything back to be done twice everything was d More

by rkdockrkdock@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Acura of Brookfield responded

Thanks for taking a moment to write this great review and trusting us with your vehicle's service needs.

March 20, 2021

I had an 11:00 appointment for a oil change and tire rotation.. The whole visit lasted only 30 minutes and that included washing my vehicle Very very fast and efficient. Extremely professional, clean a More

by JAROZEWICZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember
Mar 22, 2021 -

Acura of Brookfield responded

It is great to hear about your efficient service visit. Thanks for sharing.

March 18, 2021

I have just purchased my 5th MDX. Friendly, efficient, competent service is almost more important to me than the car itself! My husband encouraged me to look at other SUVs, but I was not interested. Tha More

by DLARSON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chilson
Mar 19, 2021 -

Acura of Brookfield responded

Congratulations on your new MDX. Thanks for sharing this wonderful review. We appreciate your continued loyalty.

March 17, 2021

Dan was great to work with and went above and beyond to help get my Acura TL up to par. I highly recommend the Acura of Brookfield Service Department More

by rjs2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Acura of Brookfield responded

It is great to hear about your great experience with Dan. Thanks for sharing.

March 16, 2021

Very pleasant and professional employees in this location. Got helped rite away with no wait. I appreciate Adam Schersing and the Woman cashier that helped me there. He was very detailed and took th More

by Vic338631
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Mar 17, 2021 -

Acura of Brookfield responded

It is great to hear about your recent service experience with Adam. Thanks for sharing.

March 16, 2021

Confusion upon my arrival. Only needed oil change, booked online chose B service cuz my code was B12. No choice online for oil change only More

by sblomberg3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam , professor polite
Mar 22, 2021 -

Acura of Brookfield responded

Thank you for your feedback from you recent service visit. I would like to discuss further with you to gather more details. This will provide us the opportunity to improve. Please contact me at your convenience at 262-439-6032 or colin.fiedler@zimbrick.com. Respectfully, Colin Fiedler Service Manager

March 16, 2021

Working with this dealership it’s always a pleasant visit. Dan Surges Always handles things very professional and is a pleasure to work with. He goes above and beyond to help the customer. More

by KAYVANHECKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Acura of Brookfield responded

Thanks for taking a moment to share this great review and recommendation for Dan.

March 14, 2021

We had an excellent sales experience with everyone at the Dealership. Stuart was very helpful as our salesperson and as was everyone we dealt with when we picked up the car. More

by schaefersa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Meeker
Mar 15, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. We are thrilled to hear about your excellent buying experience with Stuart.

March 12, 2021

My MDX looks amazing after the detailing!! Please thank who ever cleaned it!! They did a superb job :) Everyone has been amazing to work with thus far. More

by angel53072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Acura of Brookfield responded

We are happy to hear that your MDX is looking amazing after detailing. Thanks for sharing.

March 11, 2021

Kinda got the used car feeling, tried to sell me 600$ wax job , I would have to finance that ! Kinda rubs me wrong. Especially when your detail department didn’t clean under gas cap or sunroof . I should tru More

by TOOLNJEWEL
Recommend Dealer
Yes
Employees Worked With
Roger made our deal work 👍
Mar 12, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to provide feedback from your recent purchase. I would like to apologize that your vehicle was not thoroughly detailed. We would be happy to touch any areas of your car that need attention. I would be happy to discuss any additional concerns regarding your vehicle or the paint protection product. Please do not hesitate to reach me at 262-439-6008. Respectfully, Ben Mortimer Pre-Owned Manager 262-439-6008

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