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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

December 29, 2020

I was able to get in and out within 65 minutes which is perfect for everything that was done dealership was very clean and had numerous hand sanitizer More

by bamz96
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service visit.

December 24, 2020

Timely and courteous. I do wish dealer personnel would have enforced customer mask wearing though. A customer without a mask was in the waiting area without a mask and talking on his phone. It made me q More

by picktap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Acura of Brookfield responded

Thank you for your feedback from your recent service visit. Safety and well-being of our customers and employees is our highest priority. I appreciate you taking my call to discuss your concerns in more detail. Respectfully, Colin Fiedler Service Manager

December 24, 2020

Service at AOB is ALWAYS the best. Dan was very helpful and knowledgeable as usual! Why is there a minimum word requirement? Don’t like it More

by THOMAS.STRUNSEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

We appreciate your feedback from your recent service visit and we are sorry about the word limit.

December 23, 2020

Very happy with service and they were honest in that I could hold off on a certain service until next visit. Everyone I encountered was very friendly from service to massage therapist to receptionist. Tha More

by GS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service.

December 23, 2020

The concierge service was awesome and the work on the car was done very well and back in a rather short time. Plus I always like that the car is washed. More

by THEBENSONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark who provided the concierge service
Dec 28, 2020 -

Acura of Brookfield responded

We are happy to hear that you had an awesome experience with Mark and our Concierge Pick-Up and Delivery Service.

December 23, 2020

Acura Brookfield is the best dealer around. Their service advisers and techs know the cars inside and out. I always have confidence pricing will be fair and the job will be performed flawlessly. More

by RICK.DROLET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for this great review and recommendation.

December 22, 2020

Outstanding service and sales staff, very welcoming and comfortable to do business with! Ready to take care of any of our Acura needs! Very organized! More

by DWOLFEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for the feedback.

December 22, 2020

Brookfield Acura is so very service oriented. My car battery was dying. They assured me that even though it was late afternoon, they would take care of it. They never rush, and carefully explain the s More

by Grammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service experience.

December 22, 2020

Because of my high risk for Covid, I requested concierge service. They were so careful, efficient, and understanding. They never disappoint, and I always know the car is getting serviced properly. More

by KHACKL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark the driver
Dec 28, 2020 -

Acura of Brookfield responded

Thanks for sharing about your experience with Mark and our Concierge Pick-Up and Delivery service.

December 22, 2020

Good overall experience and service. Sales process was efficient and paper work was easy. Would expect a 30 day warranty given the price and type of dealership. More

by Marcel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Mortimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Kaemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessy Alfaro, Roger Meeker
Dec 28, 2020 -

Acura of Brookfield responded

Congratulations on your new vehicle. We are happy to hear that you had a good overall purchase experience.

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