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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

November 18, 2020

Always thorough and excellent service at Acura of Brookfield. Clean comfortable setting, great people, timely work and very excellent reports and reviews upon completion of the work More

by robert.deahl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Acura of Brookfield responded

It is great to hear that your vehicle service was excellent.

November 18, 2020

Pleasant. Pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleas More

by Clarenceallen840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Acura of Brookfield responded

Thank you for sharing.

November 17, 2020

The quality of service and the professionalism of the team is consistent. Customer care at the dealership seems to be important and I feel that my business is appreciated. Most importantly, precautions t More

by A_RHEAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to share your feedback from your service visit with Gray. We committed to the safety and well-being of all our customers and our employees. This is, and will remain our highest priority. Thank you for choosing Acura of Brookfield.

November 17, 2020

The staff was very attentive, courteous and knowledgeable. Even though I presented them with an off-book issue, they were eager to trouble-shoot the problem and correct it. They were also very More

by fweatherall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service visit. We are happy we were able to correct the issues with your vehicle.

November 16, 2020

I recently moved & drove 5 hours to have Acura handle I recently moved & drove 5 hours to have Acura handle the repair. I was shocked to find out after I drove in, Acura refused to deal with my insurance More

by CRATH1432
Customer Service
Recommend Dealer
No
Employees Worked With
Colin Fiedler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Acura of Brookfield responded

Thank you for taking my call to discuss your concerns in more detail. Colin Fiedler Service Manager

November 14, 2020

Hmmm.... 25 word minimum? What ever shall I say, to achieve this mandatory metric on a voluntary survey using my time as if for free? Good work. Timely completion. More

by BlueDot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Acura of Brookfield responded

Thanks for sharing.

November 13, 2020

We purchased a new 2021 TLX for my wife. The entire process was handled perfectly. Stuart was very responsive and knowledgeable. He kept us informed during the time he was looking for the car with the More

by Jpapador
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Acura of Brookfield responded

Congratulations on the TLX. We are thrilled to hear about the perfect purchase experience with Stuart. Thanks for your business and hope your wife is enjoying the TLX!

November 12, 2020

My service was quick and easy and done well. I never have issues when I take my car in. Thank you for the great service. More

by uce4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Acura of Brookfield responded

We are happy to hear about your quick and easy service visit. Thanks for sharing.

November 11, 2020

We have had many car purchases in our lifetime and this was without question the most favorable experience by far!!! Highly recommend Acura of Brookfield!! Thank you for such a positive buying experience!! More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Groth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Acura of Brookfield responded

Congratulations on your new vehicle. We are thrilled to hear about your positive buying experience with Jacob. Thank you for your business.

November 11, 2020

Awesome customer service, we visited many Acura dealers and Brookfield Acura was one of the best with regards to answering all our questions and giving us the best deal! Would highly recommend them to anyo More

by HARITHA Gopal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Schellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chilson
Nov 13, 2020 -

Acura of Brookfield responded

Congratulations on your new vehicle. Thank you for your business and sharing about your awesome purchase experience.

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