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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

June 25, 2020

Took in the RDX for A1 service. Work was done in a timely manner. Service advisor was friendly and professional! I would highly recommend this dealership!! More

by DEANNA.WACHHOLZ
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Acura of Brookfield responded

Thanks for sharing about your recent service visit and this great recommendation.

June 25, 2020

Excellent service ,professional staff.Usually find the cause of the problem and fix it correctly the first time.I have purchased many cars from the dealership More

by NANCYAJEZO
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Acura of Brookfield responded

Thanks for taking a moment to provide this great feedback. We appreciate your continued loyalty.

June 25, 2020

Excellent service but no mask! As always, I got excellent service for my RDX. Because of the COVID-19 pandemic, a loaner was brought to my home. BUT: The service person was not we More

by ANNSMEYERS
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce
Jun 29, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to provide this feedback. The health and safety of the clients and staff is paramount. We do sanitize vehicles multiple times, including when the vehicle arrives for service and after the work is complete. The items you mentioned including wearing a mask and re-sanitization should have also been addressed and we do apologize for this.

June 25, 2020

First time visit. Overall good experienceOnline First time visit. Overall good experience Online appointment system works good. Car was delivered back clean. Seems like everything I asked for was More

by DAVIDLSMITH78
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Acura of Brookfield responded

Thank you for utilizing our service department. Glad everything went well during your first visit.

June 25, 2020

The man (?) who fixed the dent on my car by far exceeded my expectations. It looks great. Excellent service. Congratulations!! Keep up the good work. More

by Christy
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Acura of Brookfield responded

Glad we were able to fix the dent on your car.

June 24, 2020

I had large oil stains on my garage floor after the ring job due to the oil consumption recall. I have the pics. The only explanation I got was the gasket on the oil filter was folded over and the te More

by Anon
Recommend Dealer
No
Employees Worked With
Joe smith.
Jul 07, 2020 -

Acura of Brookfield responded

I would like to apologize for your frustrating experience with our service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Jeff Ensweiler Service Manager 262-439-6036 Jeff.ensweiler@zimbrick.com

June 24, 2020

Came in for an oil change. Accura of Brookfield got me taken care of with a high level of confidence in the work preformed. Thanks More

by Mac
Recommend Dealer
Yes
Employees Worked With
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Acura of Brookfield responded

Thanks for sharing about your recent oil change service.

June 24, 2020

Everyone was very helpful and very easy to deal with. Had a great car buying experience. I never felt like I was being rushed or pushed to make a decision. Will definitely buy from Acura Brookfield in the fu More

by haileyblount
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chilson
Jun 29, 2020 -

Acura of Brookfield responded

Congratulations on your new vehicle! We appreciate your business and this great review.

June 24, 2020

As always Dan S. Is helpful knowledge truly an professional. We have trusted and worked with Dan for many many years and he has never let down More

by bwillis1
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Acura of Brookfield responded

Thanks for the excellent recommendation about Dan Surges and our service department.

June 24, 2020

I like this Acura dealership. it is a nice place to go for Acura service and to check out new models. Nice ones in display. More

by BOB
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Acura of Brookfield responded

Thanks for writing this great review.

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