Acura of Brookfield

Great service team who gets to know their customers. Adam asked questions that helped isolate the issue so troubleshooting was focused. After identifying the problem, I received a call and we discussed detai asked questions that helped isolate the issue so troubleshooting was focused. After identifying the problem, I received a call and we discussed details of the service required and cost. Once completed, Adam called and asked if I wanted an oil change now or if I preferred to wait. So thoughtful! He saved me a trip a couple weeks later by doing the oil change then. Thanks for that! More

Great customer service. Even through the Covid-19 restrictions. I needed my brakes done and tires repaired. They got me an appointment quickly and gave me a courtesy car while they did my services. P restrictions. I needed my brakes done and tires repaired. They got me an appointment quickly and gave me a courtesy car while they did my services. Professional, convenient and so helpful. Love this dealership. Definitely recommend them. More

We just bought our 3rd MDX when we came in to have our 2017 MDX serviced. Everyone was very helpful and Stuart who sold us our last MDX did a great job handling our latest purchase. Sorry I don’t remember 2017 MDX serviced. Everyone was very helpful and Stuart who sold us our last MDX did a great job handling our latest purchase. Sorry I don’t remember the others we dealt with but everyone was top notch. More

Received internet quote. Asked for additional information. Dealer response gave me the impression they were not really interested. bit disappointed as we have purchased from the dealership previ information. Dealer response gave me the impression they were not really interested. bit disappointed as we have purchased from the dealership previously. More

Amy interaction with Acura of Brookfield has always been very professional. I also truly appreciated all the care & precautions taken during this pandemic to keep us all safe. very professional. I also truly appreciated all the care & precautions taken during this pandemic to keep us all safe. More

Stew Biespiel was awesome to work with I love my TLX!. It’s really great. Thank you so much for making the experience a good one! It’s really great. Thank you so much for making the experience a good one! More

As usual, great service. Dan explained everything with just the right amount of detail. The vehicle needed some extra work and I am very comfortable with what was done. just the right amount of detail. The vehicle needed some extra work and I am very comfortable with what was done. More

I recently had my Acura MDX serviced at Acura Brookfield. This was its first service since the pandemic began. Acura staff were extremely attentive to detail and safety precautions during this time; they ess This was its first service since the pandemic began. Acura staff were extremely attentive to detail and safety precautions during this time; they essentially provided a contact-free service. They were polite and efficient, and did a great job as usual. More

Honest evaluation I brought my husband's car in for what I thought was going to be a recommended timing belt replacement, as well as for a diagnostic evaluation of what I brought my husband's car in for what I thought was going to be a recommended timing belt replacement, as well as for a diagnostic evaluation of what my husband had thought was a "whirring" noise from the air conditioner's fan. I couldn't actually appreciate any unusual noise from the air conditioner during the drive over, and the service technician was similarly unable to find a definite problem. Although I was told that the air conditioner blower motor could be replaced, if my husband wanted it done, it was an expensive repair, which might not be necessary. My husband elected to hold off. It also turned out that the timing belt had already been replaced a year earlier. The service department certainly could have replaced it, and I wouldn't have known that that wasn't necessary, so, again, I very much appreciated Dan's honesty and thorough perusal of our service record. More

Excellent experience but missed my back massage while waiting for my car. In addition, missed the Starbucks Coffee too. Hope full service returns soon. Ross Peterson waiting for my car. In addition, missed the Starbucks Coffee too. Hope full service returns soon. Ross Peterson More