Acura of Brookfield - Service Center

Service under warranty Very excellent and thorough service by Adam. Extremely please with level of service. Was a former Lexus owner and didn’t think Acura would hold a ca Very excellent and thorough service by Adam. Extremely please with level of service. Was a former Lexus owner and didn’t think Acura would hold a candle to their level of service. Was very pleasantly surprised and will recommend to others. No complaints. More

Oil change was straight forward. Also got my rear brakes and wiper blades replaced after the multi point inspection. Communication was clear throughout. Apprecia was straight forward. Also got my rear brakes and wiper blades replaced after the multi point inspection. Communication was clear throughout. Appreciate the car wash and vacuum. More

Service You guys where very friendly and moved at a quick pace. You guys got me right in with no problem and got out with no problem. I appreciate you guys fo You guys where very friendly and moved at a quick pace. You guys got me right in with no problem and got out with no problem. I appreciate you guys for the service! Looking forward to doing more business with you guys or maybe even working there some day. More

Long wait no update When checking for quick oil change told I would be next. Told shouldn’t be more than half hour till done. One hour and 45 minutes done. Never an updat When checking for quick oil change told I would be next. Told shouldn’t be more than half hour till done. One hour and 45 minutes done. Never an update on delay or just checking in. Never had bad experience in past. Pay a little more to do service at dealer but always in past good service.. Only advice update customer if delay.. More

Outstanding Service, As Usual! We are long time customers of Acura of Brookfield and are extremely satisfied with the service they provide. This particular visit was for routine mai We are long time customers of Acura of Brookfield and are extremely satisfied with the service they provide. This particular visit was for routine maintenance yet Adam still took the time to explain exactly what services were going to be included along with details of the tasks involved. We knew our vehicle as in good hands. The work was completed quickly and Dan was very knowledgeable and courteous while reviewing the maintenance checklist with us at checkout. We get nothing but Gold Standard service from AOB! More

Easy in - Easy Out Everyone was very efficient and knowledgeable. Check in was seamless with the iPads. Waiting area had nice accommodations for business calls. Check Everyone was very efficient and knowledgeable. Check in was seamless with the iPads. Waiting area had nice accommodations for business calls. Check out was efficient. More

A show of kindness Gary provided excellent customer service. He took his time to listen, to problem-solve, and to find the best solutions. He didn't push for additional Gary provided excellent customer service. He took his time to listen, to problem-solve, and to find the best solutions. He didn't push for additional work, which is often the case in dealerships. Gary showed kindness and empathy -- this builds trusting relationships and keeps people coming back. More

Excellent service experience I was very impressed with the level of communication and professionalism. Having a repair done here is not a challenge. To the contrary it is a very n I was very impressed with the level of communication and professionalism. Having a repair done here is not a challenge. To the contrary it is a very nice experience. More

Pleasant Service Everything went well. The wait time is acceptable. The waiting area is comfortable. Service rep is friendly. The car wash was done nicely. All in all, Everything went well. The wait time is acceptable. The waiting area is comfortable. Service rep is friendly. The car wash was done nicely. All in all, a good experience. More

Seamless Service was excellent. Colin Fiedler is very professional and customer focused. My only fly in the ointment with the service experience is the e Service was excellent. Colin Fiedler is very professional and customer focused. My only fly in the ointment with the service experience is the expectation to refuel the loaner vehicle. Unless someone is taking a trip to Madison or something, you’d expect gas to be part of the package when one is spending thousands of dollars in service and is a loyal customer. Just a thought. Thanks. More