Acura of Brooklyn

I have never left a negative review of anything in my life, not for a product, service , restaurant, anything, but this place is one of the worst I've ever encountered. I'll say before the review that life, not for a product, service , restaurant, anything, but this place is one of the worst I've ever encountered. I'll say before the review that everyone at the dealership was very kind and there is some chance this whole situation was a bunch of bad luck mixed with decisions outside of the control of Ewa and her sales team. But the bad experience happened and I'm sharing it in case it helps anyone. First, they attempted bait and switch tactics with a fair internet price entirely offset by high "dealer fees" revealed during the purchase process. They then offered half of what other dealers offered for my used car trade-in. I was happy to walk away from the deal the didn't work for me. But it didn't end there. They called me up 15 minutes later as I and my family were driving home. They were now willing to waive the dealer fees and offer me a fair value for my trade-in. We decided to cancel our plans and head back to the dealership to buy the car. Not for a bargain, just the original price. We arrived, filled out all the paperwork as we waited for a confusingly long amount of time to process the transaction. After all paperwork was signed a mysterious phone call arrived, and there was "bad news" - the car was no longer there. It had been taken to repair a scratch, so they said, and couldn't be picked up until the next week. I asked to just put a deposit down on the car so I could see it again before purchasing. They refused this, insisting that I purchase the car sight unseen or walk away. I walked away, after being told over and over that this was normal and I shouldn't think the situation was strange. Would not recommend this dealership to anyone. More

Great Experience customer service is excellent made me feel less stress was very comfortable everyone in Brooklyn Acura to care me and made a deal and couldn’t make the deal in the other place in queens! feel less stress was very comfortable everyone in Brooklyn Acura to care me and made a deal and couldn’t make the deal in the other place in queens! More

One of the best experience I had purchasing a car at this location because of Dante who made the process smooth and straightforward. He worked with me to get my RDX and I couldn't be happier. Will definitely location because of Dante who made the process smooth and straightforward. He worked with me to get my RDX and I couldn't be happier. Will definitely do business with him and this dealership again. More

I always thought buying a car was very stressful and time consuming but thanks to Dante at Acura of bk who helped this become one of the easiest experiences yet. Very happy with my RDX! Excellent customer se consuming but thanks to Dante at Acura of bk who helped this become one of the easiest experiences yet. Very happy with my RDX! Excellent customer service, no pressure and no stress! More

I bought a 2021 TLX from this dealership recently and I must shoutout Dante for making the process a real enjoyable and easy experience. Great salesperson and great place! Thanks Dante must shoutout Dante for making the process a real enjoyable and easy experience. Great salesperson and great place! Thanks Dante More

Recently purchased my MDX from Acura of Brooklyn and my experience was top notch. Was impressed with Dante 's knowledge and with the professionalism in which he had the whole time. Enjoying my new ride th experience was top notch. Was impressed with Dante 's knowledge and with the professionalism in which he had the whole time. Enjoying my new ride thanks again bro! More

I bought a brand new Acura MDX from Dante he was amazing highly recommended to anyone looking for a new car. highly recommended to anyone looking for a new car. More

Amazing job from Dante and everyone at Acura of Brooklyn!!!! They got me the price I wanted and even delivered the car to my house. Big thanks again to them!!!! Brooklyn!!!! They got me the price I wanted and even delivered the car to my house. Big thanks again to them!!!! More

Great price, service and knowledge from my sales person Dante. He walked me through the whole car buying process. Thanks to him and his team!! Dante. He walked me through the whole car buying process. Thanks to him and his team!! More

Knowledgeable, professional, courteous and non-aggressive - all of the qualities car Dante has! The whole process was smooth and easy. Love my new car already! - all of the qualities car Dante has! The whole process was smooth and easy. Love my new car already! More