Acura of Ellicott City

My experience with Norris was fantastic. I was looking for a very specific car, a late-model Acura TL with Technology package, low miles, black exterior, black interior. I visited several dealers and was for a very specific car, a late-model Acura TL with Technology package, low miles, black exterior, black interior. I visited several dealers and was searching online on outlets like Craigslist and Cars.com, and was tired of continuously searching for the car I was looking for at the right price. Within a week of first contacting Norris, they had the exact car I was looking for, had communicated with me in advance about the price, condition, mileage, so I knew what to expect. When I arrived at the dealership, they had the car completely detailed, filled with gas, and were ready to help me every step of the way. The communication in helping me find my the car I was looking for, and then the customer service during the transaction, were what set them apart, and I will be back when it is time to purchase a new car for my wife. Five stars, no complaints, awesome communication. Couldn't ask for more. More

The whole team at Norris Acura West were very helpful and courteous. There was no pressure from Andrew Hughes and Taek, the financing manager, did a great job in getting me financing that I could afford. I courteous. There was no pressure from Andrew Hughes and Taek, the financing manager, did a great job in getting me financing that I could afford. It was such a pleasure doing business with this dealership. I would definitely recommend them to my friends and family. More

Service was quick and convenient. They also gave me a loaner for 2 days so I didn't have to wait around. Overall good service. loaner for 2 days so I didn't have to wait around. Overall good service. More

I was very pleased with the great customer service I recieved the moment I step in the office, I had a factory recall which was taken care of and there were a see light on my dash board that also was ta recieved the moment I step in the office, I had a factory recall which was taken care of and there were a see light on my dash board that also was taken care of , the seat belt buckle was causing the problem,the tech and my service advisor took care of everything, I was very please, the lobby and seating area was immaculate, thanks again Norris Acura, kudos to Jeff. More

I had 3 different items I needed repaired on my 2006 TSX. One was a recall on the power steering hose, which was no charge. The other 2 items was repair work on the rocket panel below the right side front an One was a recall on the power steering hose, which was no charge. The other 2 items was repair work on the rocket panel below the right side front and rear doors that was knocked loose and the right side windshield wiper blade holder that had been damaged in a car wash facility. The repairs only took about 90 minutes. My appointment was at 3 pm that day and I was concerned about the car not being ready by close of business but it was with time to spare. Also, I was lucky that they had the rocket panel already in stock and didn't need to special order it. I am quite satisfied with the service I have received from Norris Acura. I will definitely bring my car back when service is needed. More

We brought our 2011 Acura TL in for regular service and a rattle in the overhead area (as well as a small displaced piece in the door area). Regular service was completed quickly and satisfactorily, but the rattle in the overhead area (as well as a small displaced piece in the door area). Regular service was completed quickly and satisfactorily, but there would be a wait to fix the other 2 concerns. However, when I expressed that this was not acceptable due to upcoming vacation, Rob Squibb - our service advisor - went to work immediately and efficiently addressed the issue. He worked to have the matters serviced in a couple of days and offered a loaner car due to the work-time required. All was ready when I entered the Service Area to drop my car off; I even had a choice of loaner vehicles. I was updated courteously and the work was completed on time, as promised. As it stands now, the issues appear to be corrected. Though extremely busy, I found the service personnel and especially Rob Squibb to be professional, friendly and accommodating. I would definitely recommend this dealership and am pleased that we brought our vehicle here. I look forward to exceptional and professional service in the future. Thank you. More

I am a proud 1st time owner of the 2011 Acura TSX. I had I am a proud 1st time owner of the 2011 Acura TSX. I had been planning to shop for a new vehicle after having my VW for 12 yrs but wasn't exactly re I am a proud 1st time owner of the 2011 Acura TSX. I had been planning to shop for a new vehicle after having my VW for 12 yrs but wasn't exactly ready to purchase because of an urgent medical emergency.However I had to speed up the process and make plans after visiting my dealership for an oil change...Norris was 1 of my choices on my list months ago so I gave them a call. So welcoming and helpful, the Receptionist guided me to the right sales person and after 3 visits the last being to drive away in my new ride. I feel the sales area and the service dept so far seem to meet my standards after a 13 year long relationship with my previous VW dealership. I recently had to return back to the dealership to have my car serviced with a problem with noise while hitting bumps and they, (Service) took care of everything from start to finish, kept me informed about every detail..Just an FYI it was a Shade Pin clip missed during the factory installation causing the small noise in the interior..Thank you to Nuke, Greg the Mgr, Sonny the Finance Spec, Jessica, the shop guys,Tech; everybody!! More

Since 1994 I have purchased three vehicles from Acura West and one from a Dealership in Timonuium (which proved to be a mistake). My sales associate moved and I felt loyalty was an issue so I ventured ou West and one from a Dealership in Timonuium (which proved to be a mistake). My sales associate moved and I felt loyalty was an issue so I ventured out to that other dealership...that was the mistake.... I since have returned to Acura West where Rob and the guys treat me like family and make sure I understand everything that is going on at all times with my car and I always leave there feeling like I have been treated wonderful and honestly..(like family). DRIVE NEARLY 40 MILES TO DEAL WITH THIS DEALERSHIP AND WOULD DRIVE ANOTHER 40 IF I HAD TO AND SO SHOULD EVERYONE ELSE!!!! GREAT PEOPLE - CANT SAY ENOUGH !! THANK YOU FOR YOUR AWESOME SERVICE ACURA WEST MARK MORAN Churchville, Maryland More

sales person was great to work with.and had a very good knowledge about the vehicle.very good management..if you are buying a Acura this would be the best place.i driven all the way from Pa,to Baltimore fo knowledge about the vehicle.very good management..if you are buying a Acura this would be the best place.i driven all the way from Pa,to Baltimore for this dealer.Mr,drew Sales person is that you need to see when you go there...thanks More

I found Drew and the Norris staff to be very professional and they made the buying process a very positive experience.Drew was very knowledgeable about the TSX model and answered all our questions completely and they made the buying process a very positive experience.Drew was very knowledgeable about the TSX model and answered all our questions completely to our full satisfaction. Drew was personable and did not pressure us in any way. More