Acura of Escondido

I can't say enough about the service we have received from Escondido Acura these past 9 years. In 2011 we purchased a new MDX and a TLX. In 2015 we purchased another new TLX. To me the difference in o from Escondido Acura these past 9 years. In 2011 we purchased a new MDX and a TLX. In 2015 we purchased another new TLX. To me the difference in our car experience has been their outstanding Service Department. More

Charlie Baladez in service has kept me on the road for years. Knowledgeable and always goes the extra mile, sometimes literally. Because of Charlie I have never had a breakdown, and my job in commercial r years. Knowledgeable and always goes the extra mile, sometimes literally. Because of Charlie I have never had a breakdown, and my job in commercial real estate really racked up the miles. He is caring and honest. More

Charlie is a true professional and the only reason I drive all the way to Escondido for service. He is courteous, knowledgeable and honest which are rare characteristics these days. drive all the way to Escondido for service. He is courteous, knowledgeable and honest which are rare characteristics these days. More

I was able to reschedule for the same day and service was excellent as usual. My service manager is Jose and he explained everything that was done and what I may need to take care of for my next servicing. excellent as usual. My service manager is Jose and he explained everything that was done and what I may need to take care of for my next servicing. More

I’ve leased my last two Acuras from Acura of Escondido. Both transactions were handled professionally and thoroughly. Zhou and Iysha were great to work with. They answered all of my questions and took thei Both transactions were handled professionally and thoroughly. Zhou and Iysha were great to work with. They answered all of my questions and took their time to make me feel comfortable. Great experience. Love my RDX. More

Tires Charlie has been very helpful the two experiences I have had. The first time I had a tire blow out and he ordered all 4 new tires and had them instal Charlie has been very helpful the two experiences I have had. The first time I had a tire blow out and he ordered all 4 new tires and had them installed within a few days. I learned at this time, I did not have a spare tire, apparently new cars don't!!! Since it was quite pricey for a spare tire set, I waited several months to decide to move forward. At this time it was during our current COVID situation. Everything went smoothly and it was installed timely in 1/2 day. They cleaned my car with the service. Quick and no issues. I do have another issue with the transmission jerking between 25-35 mph. They noted and ran a scan but did not actually test drive it to see what exactly I was referring to. I have also taken it to KM Acura and same thing. I wish someone would drive it but it seems all is automated now. A software update was installed but it continues to jerk as if it is shifting gears abruptly and sometimes just doesn't accelerate. Seems to be a glitch in the 2018 TLX but is quite annoying. Would like some closure since I plan to keep the car a long time. I would refer someone here. More

Very courteous and professional from salesman to finance to general mgr. Will recommend highly to others. It was easy with no haggling with the Costco Auto Program. Our Acura of Escondido salesman, Zhou, w to general mgr. Will recommend highly to others. It was easy with no haggling with the Costco Auto Program. Our Acura of Escondido salesman, Zhou, was pleasant, knowledgable and expedient. More

I love Acura of Escondido! Jose Gutierrez helped me. He’s wonderful! I told him my issue, he wrote it up, gave me a price quote, when he would call with a ‘diagnosis’, then called me an Uber! He called when wonderful! I told him my issue, he wrote it up, gave me a price quote, when he would call with a ‘diagnosis’, then called me an Uber! He called when he said, quoted me the fix-it price & a time frame. During every interaction, he was informative, helpful & kind! I love Acura of Escondido! More

Excellent customer service and attention to detail. Able to view inventory on line as well as a fair amount of stock on the lot. Very happy with my purchase and continued relationship with the dealership. to view inventory on line as well as a fair amount of stock on the lot. Very happy with my purchase and continued relationship with the dealership. More

Jose always provides efficient and professional assistance. He is a trusted service advisor. The work was accomplished correctly and on time. We are very satisfied with this dealership. assistance. He is a trusted service advisor. The work was accomplished correctly and on time. We are very satisfied with this dealership. More