Acura of Glendale

I've dealt with a lot of dealerships both purchasing and servicing cars for me and my family. This dealership is by far the best I've ever dealt with. It's a mom and pop type dealership. It's owned by a servicing cars for me and my family. This dealership is by far the best I've ever dealt with. It's a mom and pop type dealership. It's owned by a couple, not a large corporation or a conglomerate of dealer franchises and you definitely get that family owned feeling every time you come in. Their service, parts, and sales departments all work efficiently with an honest and personal touch. Service: I have an Acura TL and I now get my car serviced there exclusively. The service manager, John, does a fantastic job running the service department. You can tell he trained the service advisers to be knowledgeable, efficient and genuinely care about providing you with the proper service. They're all great, but for my money, I prefer Tony as my service adviser. He's always treated my really well, contacting me regularly to keep me posted on what's happening with my car, honestly telling me what's necessary for me to do with my car rather than up-selling me like a lot of other dealers do, and making certain every thing was done correctly the first time. He hasn't made a mistake and I haven't had to go back in for anything. That also has something to do with the fact that the technician who always works on my car, Raffi. All the service staff has been fantastic, but having Tony as my service adviser and Raffi as my tech has been perfect for me. Parts: Much like the service dept, the parts dept has the same family, yet professional feel to it. Hector has always taken good care of me. He's always done a great job explaining products to me, both stock and custom, and illustrating what they'll do for me. Sales: I bought my TL pre-owned. It was about 2 years old. Their CPO program is great. Not only does this dealership go through all the inspections they're supposed to, but they go above and beyond what the factory requires. They even offer to show you service records. You never feel like they want to hide anything from you. The sales staff is very professional and knowledgeable. You get the feeling they genuinely want to help you the way you want to be helped. From showing me the car, to negotiating, to signing paperwork, I couldn't have realistically asked for more. They even gave me a great deal on extended warranty (It's less money for Certified Pre-Owned cars). Dale is a great sales rep; he's been with this dealership a long time and is close with the owners. He's very professional and great to get along with. By far the best sales rep I've ever dealt with. This dealership is a perfect example of how a car dealership should be run. It's rare to find a place like this with all the horrific experiences everyone's had before. This place rocks. More

I just recently got an Acura MDX and I had such a great experience here that I wanted to share. I shopped around at a couple other places and not only did I get the best deal here I had a such a great exp experience here that I wanted to share. I shopped around at a couple other places and not only did I get the best deal here I had a such a great experience overall. My sales woman Sadie was so helpful and patient answering all my questions and going up over and beyond any other sales person I have dealt with in the past. Sady sat with me for an hour going over my new gps system. She made sure my phone was paired, all my contacts were synced, walked me thru how every accessory works and followed up with a very sweet call. The finance and insurance aspect of it was a breeze and all my paperwork and logistics were taken care of like they said it would be. I also got to meet the owner whom congratulated me on my new car and was very friendly and wanted to make sure I left with my car with all my questions answered and happy. I highly recommend this dealership. It was the best car buying experience I have ever had. Thank you Acura of Glendale. Kasey Wicker More

I bought my 2006 RSX from another dealer but have had it serviced from the beginning at Acura of Glendale. As a new car, I preferred to have a dealer service it, all the while knowing the reputation for "e serviced from the beginning at Acura of Glendale. As a new car, I preferred to have a dealer service it, all the while knowing the reputation for "excessive" charging and/or unnecessary costs that follow "dealers". My husband usually took the car in for servicing. Over these 5-1/2 years, we have been fine with the relationship. For the 80K service, I took the car in and specifically asked that the clutch be checked, noting that my husband remarks that I ride the clutch. Upon completion of the service, I was told that "Yes, the clutch is slipping" and it would cost $1,750 to replace it. In horror, I asked how much time we still had on the clutch. Manny could give me no answer. I asked to speak to the mechanic, initials "JM", who had assessed this, hoping for a remaining life guestimate and tips to refine my clutch work. (I have bragged that I can shift without a clutch knowing that is for emergencies.) Manny stammered that the mechanic was not available. I know to get a second opinion for such things and my brother-in-law is a lifelong Porsche-Rolls Royce-Mercedes Benz mechanic. He tested it himself and said there was nothing wrong with the clutch. So I blew this off as a dealer taking advantage of the "stupid female customer". Two weeks later, my husband had to leave for an IMPORTANT JOB and the car battery was dead, dead, dead! Caveat emperor, I should have asked them to check my battery, tires, wipers, and everything else for the 80K maintenance -- or at least looked at what was included in that was supposedly 80K maintenance. But I really thought such a fundamental check would have been included. I have other cars which do just that. No more Acura of Glendale for me. More

Judi Colton was the best salesperson we could have ever met. We will definitely come back again to purchase another car from her. Her knowledge of the car was amazing. She understood what we really wanted met. We will definitely come back again to purchase another car from her. Her knowledge of the car was amazing. She understood what we really wanted in our purchase and found us the perfect car. Other salespeople tried pushing us into a car that we really did not want, and when they failed to sell us a car we did not want they got bored and ignored us, but Judi listened to what we were looking for and made it happen. We love Acura of Glendale & Judi! Thank you Sydney & Jake T. More

Every aspect of my experience with Ms. Colton and my new TSX wagon was excellent. I leased my car. Ms. Colton had all necessary paperwork accurately prepared for me when I arrived at the dealership. The TSX wagon was excellent. I leased my car. Ms. Colton had all necessary paperwork accurately prepared for me when I arrived at the dealership. The car, itself, was immaculate. I was particularly impressed to learn that though my car was not on the dealer's lot, she found it in San Diego and drove it to Glendale herself. I certainly will deal with her again when I get my next car. More

They were knowledgeable about every aspect of the Car. Not just the Acura, but other leading vehicles as well. I was able to make a truely informed decision. Not just the Acura, but other leading vehicles as well. I was able to make a truely informed decision. More

I just purchased a certified 2008 TL with very low mileage. I worked with Dale in sales and Moe on the financial side. The experience could not have been better. The atmosphere was totally non-push mileage. I worked with Dale in sales and Moe on the financial side. The experience could not have been better. The atmosphere was totally non-pushy, although the negotiations were (as always) intense. There were no hidden anythings. When I first went in, I was unsure what I whether I was going new or used, and Dale took me immediately to the used to compare to the new, which I found quite refreshing. If the treatment I received is the standard there, I recommend this dealership highly. More

I bought an TL with navigation system from this dealer. It was the most extraordinary car buying experience I have ever had. I went shopping at another dealer, horrible experience. I then got quotes from It was the most extraordinary car buying experience I have ever had. I went shopping at another dealer, horrible experience. I then got quotes from a couple of other dealers via the Internet and asked the Glendale people if they could meet the price. They were straight, honest and helpful. I have recommended them to almost everyone I know. The husband/wife team who owns the dealership are hands on and care about their staff and their customers. It shows. Bravo to them for turning a cynic into a believer. And by the way, I LOVE my car, too. More

I just bought a TL and I admit, I'm pleased with Acura of Glendale. I had been to three other dealers and the "salespersons" were very push and unfriendly. I had called at Acura of Glendale and when I arrive Glendale. I had been to three other dealers and the "salespersons" were very push and unfriendly. I had called at Acura of Glendale and when I arrived there a different salesperson greeted me. They made me feel at home while they went to find my salesperson I had called. Both salespeople were knowledgable about the TL and I got a great price!!!!!!!!!! I totally recommend them!!! More

I really don't know if i'm gonna reccommend this dealership though our agent is very accommodating but still gave us a wrong information regarding maintenace services. i know they should or have bee dealership though our agent is very accommodating but still gave us a wrong information regarding maintenace services. i know they should or have been trained to at least to give info 95% correct info regarding the vehicle their selling. Well aside from that other saleman are not that helpful specially if your looking for another agent that you have spoke over the phone before going there. More