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Acura of Johnston

Johnston, IA

4.7
1,237 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,237 reviews

June 20, 2023

We were looking for an affordable used car for our highschool aged daughter. I did a lot of searching online at different dealerships. Susie at Acura of Johnston was fast to respond to my inquiry. We More

by dianebaughman.DB
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andi Zenkovic, Susie Baldwin
Jun 21, 2023 -

Acura of Johnston responded

Thank you, Diane, for your very kind words for Susie and for this review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Johnston. Congrats on your daughter's new vehicle!

June 07, 2023

Best experience ever with buying a new car. Susie Baldwin was excellent to deal with, knows her product and is not hard sell. Really cares about the client and wants them to have a good experie More

by AUNTITCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susie Baldwin
Jun 08, 2023 -

Acura of Johnston responded

Thank you for sharing your experience with us! We're happy to hear it went well with Susie and Randy and we hope you enjoy your new vehicle. We truly appreciate your feedback!

April 25, 2023

Had no issues when I purchased my MDX, but the service dept hasn't been the greatest. For the past few years, I leave messages and no one calls me back and I'm only trying to schedule an appt or ask a qu More

by Mason401
Recommend Dealer
No
Employees Worked With
Scott Mears
Apr 26, 2023 -

Acura of Johnston responded

We're sorry to hear about your experience and would like to discuss this further with you. Please email me at craigmesenbrink@lithia.com so we can discuss the entire situation and figure out a way to earn your trust again. Thank you, Craig Mesenbrink Acura of Johnston

March 28, 2023

Barry was great to work with, had the car ready as I came in, and very attentive to my needs. More

by Barrybrumm5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andi Zenkovic, Barry Brumm
Mar 29, 2023 -

Acura of Johnston responded

Thanks for sharing your thoughts about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon!

March 27, 2023

I recently purchased a new RDX from Susie Baldwin. I really enjoyed working with her. She made the buying experience easy and pleasant. She was able to answer all my questions about the car. Since I g More

by Gansentony
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Susie Baldwin, Susie Baldwin
Mar 29, 2023 -

Acura of Johnston responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Susie could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 25, 2023

My wife and I recently purchased a Acura RDX with the help of Susie Baldwin, Client Advisor. We would highly recommend working with Susie if you are in the market for a new or used vehicle. Susie was kn More

by rich2814
Recommend Dealer
Yes
Employees Worked With
Susie Baldwin
Mar 27, 2023 -

Acura of Johnston responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Acura of Johnston are glad to have you as a customer.

March 08, 2023

Had good prompt and courteous service and willingness to help. Workmanship on service fixed the problem. More

by David C. King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Remy, Thomas Luong
Mar 08, 2023 -

Acura of Johnston responded

Thank you for taking the time to leave us a five-star review. We are very happy to have provided you with a positive experience. We sincerely value your business, David, and look forward to your next visit.

March 07, 2023

I received friendly and fast service when buying my MDX. Wyatt made the process easy and low pressure. More

by Eyework2golf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andi Zenkovic, Wyatt Thorson
Mar 08, 2023 -

Acura of Johnston responded

Thank you for sharing your great experience with us! We're happy to hear it went well here with Wyatt. We hope you enjoy your new MDX. We truly appreciate your business.

March 04, 2023

Start to finish, from trade to purchase, Wyatt, Jack and Andi were great in ensuring we were happy with our purchase! More

by Dccorson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Bryant, Andi Zenkovic, Wyatt Thorson
Mar 05, 2023 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with Wyatt, Jack, and Andi. We're glad to hear we delivered such a great experience!

March 03, 2023

Barry was a great salesman. Attentive to our needs when trying to make our new car purchase More

by APANNIER27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Brumm
Mar 03, 2023 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with Barry and our team. We're glad to hear we delivered such a great experience!