Acura of Johnston

I was sold a car without heat. Rear power seat doesn't work. Check engine light is on Code P0299. Extensive staining across the 2nd row leather and doors. Dried crusted ketchup in between seats in the work. Check engine light is on Code P0299. Extensive staining across the 2nd row leather and doors. Dried crusted ketchup in between seats in the second row. During the sales process I was told the interior and exterior condition was 8.5 out of 10. Exterior I would agree. Interior is maybe a 6 at best. No backup illumination lights (burned out). I was also sold a warranty. Two of the approved shops closest to my house refused to fix my vehicle. The next closest that may or may not agree to fix it is 2 and a half hours away. I am not driving that far to drop off my vehicle. So I was also sold a useless warranty. I bought the vehicle in November and my DMV still does not have my title so I am driving an illegal unlicensed vehicle. I have contacted Craig multiple times to get title information, warranty guidance, and my overall dissatisfaction with no response in 6 days. I also contacted Michaela who did my loan paperwork with no response in 3 days. I grew up on a car lot. My dad was a General Manager for Fannin Toyota for 35 years in Kentucky. I know this isn't how a car/warranty buying experience should go. I would just like the situation rectified. More

Yeah who took care of me did a great job explaining it very slowly about my carAnd they are fast with oil change Took me right in without appointment very slowly about my carAnd they are fast with oil change Took me right in without appointment More

I took my car in the afternoon prior to my appointment day when I could get a ride from a family member. They fixed it early! day when I could get a ride from a family member. They fixed it early! More

Scott is just the best. He is personable and explains everything so you understand and goes out of his way to make sure the time spent there was top notch. Don't lose him! everything so you understand and goes out of his way to make sure the time spent there was top notch. Don't lose him! More

Was in for an oil change and windshield washer issue. Was given options for washer repair and oils change was quick and received a coupon for a wash at Mister Car Wash, just down the road. Was given options for washer repair and oils change was quick and received a coupon for a wash at Mister Car Wash, just down the road. More

I am so pleased with Acura of Johnston! The service department went above and beyond taking care of my Acura and me. Omar (my salesman) even called me afterward to touch base and make sure everything department went above and beyond taking care of my Acura and me. Omar (my salesman) even called me afterward to touch base and make sure everything went well. I bought the Acura months ago; it was just routine maintenance. They really care about customer service. Thank you! More

We are thrilled with our new Acura RDX....and Acura of Johnston. Second Acura we own but first time working with the Johnston group. Everyone was so friendly and easy to work with. It can be hard to fi Johnston. Second Acura we own but first time working with the Johnston group. Everyone was so friendly and easy to work with. It can be hard to find a dealership that is customer oriented and this group is. I doubt we'll need to use the service department much, but if we do, we'll make the 3 hour drive! More

Very pleased with how simple Ashlie made the buying process. Everyone I worked with was professional and easy to work with. I would have not problem recommending purchasing from Acura of Johnston. process. Everyone I worked with was professional and easy to work with. I would have not problem recommending purchasing from Acura of Johnston. More

The service was quick and easy. The waiting area was nice. Jeremy and Scott were very friendly and explained everything to me. Thank you much. nice. Jeremy and Scott were very friendly and explained everything to me. Thank you much. More

Service team was great, and helpful with what I walked in with. Today I found out the Nitro program($200) was misleading during the sales cycle. They will refill your air and provide a basic patch, stuff with. Today I found out the Nitro program($200) was misleading during the sales cycle. They will refill your air and provide a basic patch, stuff most places give away for minimal cost if not free. It does not cover roadside hazard like a Costco, Big O, Firestone or discount tire would. More