Acura of Johnston

Dishonest approach to sales The purchase process was a total mess. Sejad tried to make everything right, but we still left there never wanting to go back. Cody was our Sale The purchase process was a total mess. Sejad tried to make everything right, but we still left there never wanting to go back. Cody was our Salesman and was shady and dishonest with us. We found out later 2 packages should have been part of the sticker price but were not. You learn about the extra $1,000 or so dollars after the fact. He made us believe they were optional and he forgot to take them off the price. Just be upfront with customers, honesty wins every time! More

Still in process Have not received registration, title and plates. Splash guards not installed as agreed - awaiting resolution - have been advised they are on order. Have not received registration, title and plates. Splash guards not installed as agreed - awaiting resolution - have been advised they are on order. Financing with HFC seems to be unresolved. We currently have three Acura's (the 2020 RDX we just purchased, 2017 MDX and a 2013 MDX) so our expectations are high. I trust everything will be resolved promptly. Vehicle was delivered on July 29, 2020. More

Service and Sales The Service Dept continues to do a great job. Having just purchased a new SUV,that area and the Salesman-Chris did a good job The Service Dept continues to do a great job. Having just purchased a new SUV,that area and the Salesman-Chris did a good job More

I appreciate the help from service department. I was able to get scheduled right away and they also provided a comparable loaner for the night. to get scheduled right away and they also provided a comparable loaner for the night. More

Have not heard back from salesman after leaving a message for them checking on the key fob. So i had to spend almost 300 more dollars to get that. Otherwise ok experience for them checking on the key fob. So i had to spend almost 300 more dollars to get that. Otherwise ok experience More

In spite of all the new faces since I purchased my vehicle last summer, I cannot say enough good things about the continued great service. Jeremy was very attentive to my service needs & was able to c vehicle last summer, I cannot say enough good things about the continued great service. Jeremy was very attentive to my service needs & was able to complete the service quickly while I comfortably waited. I appreciate the free car wash that you are now including for your customers, too. More

Thank you Acura of Johnston is always so accommodating and provides excellent service. I recommend them to others when they are looking for new vehicle or need Acura of Johnston is always so accommodating and provides excellent service. I recommend them to others when they are looking for new vehicle or need service on their current auto. More

multiple Air Conditioner problems Jeremy explained that one of the required parts was not in stock, but available next day. I did not need a car that evening or first thing next morni Jeremy explained that one of the required parts was not in stock, but available next day. I did not need a car that evening or first thing next morning, so did not take advantage of offers to get a vehicle for me to use right away. Next morning, the AC was fixed and my Acura MDX was ready to go. ...I used the excellent shuttle service both ways. More

Happy with car, but not happy how the dealership hide add on charges during the price negotiation process. When I raised my concerns, management was very slow to respond and didn’t have a reasonable answer! on charges during the price negotiation process. When I raised my concerns, management was very slow to respond and didn’t have a reasonable answer! More

The backend process was terrible. I was late to work because no one was in the financing department until 11am I had to be at work at 1:30PM I called 5 times from 9:22 to 1:15 with no answer on when I c because no one was in the financing department until 11am I had to be at work at 1:30PM I called 5 times from 9:22 to 1:15 with no answer on when I could pay and pick up my car. More